Webinars
All Program contractors can view recordings and download the presentation PDFs. Please note some program requirements mentioned in these webinars may have changed since the date of the presentation. Refer to the program manual for the most up to date program requirements.
Date → Recording → PDF of Presentations
06/06/2025 → Watch Now → Contractor Check In 06/06/2025
Topics Covered: Multi-Family: Multifamily Residential Energy Pathways (MERP), Comfort Home: Evaluation Study, Customer Feedback, Incentive Overview, Blower Door Test Incentive, Minimum Requirements, NYHEP Transition, Post Install Measure Report, EmPower+: Multi Unit Measure Submissions, Closing Aging Projects, New Test-In Form, Test-Out & Zero Cost Approval Change Orders, Provisional Approval Update, Reminders: Income Documentation, Refrigerators and Freezers
05/30/2025 → Watch Now → NYHEP Queue Management Webinar 5/30/2025
This training covers searching for projects, placing enrollments on hold, and techniques for general queue management.
05/19/2025 → Watch Now → NYHEP Queue Management Webinar 5/16/2025
This training covers searching for projects, placing enrollments on hold, and techniques for general queue management.
05/02/2025 → Watch Now → Contractor Check In 05/02/2025
Topics Covered: Workflow Update, Incentive Update, EmPower+: Participation Agreement Claus, Queue Management Training, Income Type and Documentation, Project Completion Timeline, Provisional Approval, Reminders: HEAP Update, Paper Application, Contractor Certifications, Hub Coordination, Code Compliance
04/04/2025 → Watch Now → Contractor Check In 04/04/2025
Topics Covered: Residential Energy Assessment: REA to VEA, Comfort Home: Workflow Platform, EmPower+: Contractor Certs & Specialties, Provisional Approval, Reminders: HEAP Closing, Spray Foam Training, Refrigerator and Freezer, Income Documentation, Energy Hub Coordination, Paper Application
03/07/2025 → Watch Now → Contractor Check In 03/07/2025
Topics Covered: GJGNY: Financing Update, NYHEP: 10.0 Updates, EmPower+: Pipeline Management, HPWH Eligibility Update, Web Communication, EmPower+ Pricing, General Updates: Energy Pricing, QA Inspection Follow-up, Reminders: Round 2 Heat Pump Series, Energy Hub Coordination
02/07/2025 → Watch Now → Contractor Check In 02/07/2025
Topics Covered: EmPower+: IRA Update, Case Escalations, Project Aging, Duplicate Applications; Reminders: Contract Requirements, Hub Coordination, BPCA.
01/10/2025 → Watch Now → Contractor Check In 01/10/2025
Topics Covered: REA: 2024 Year in review; EmPower+: 2-4 Family best practices, Changes to Income Guidelines, Look Back Reinstatement, Energy Education, 2024 Year in review; Reminders: Co-op Advertisement, Codes & Standards, Hub Coordination.
12/06/2024 → Watch Now → Contractor Check In 12/06/2024
Topics Covered: MyEnergy and NYHEP Updates: NYHEP 9.0 Enhancements; Comfort Home: Package B Incentive, NYHEP Transition; EmPower+: Call Volume, Expectations; Reminders: Dense Packing, Geo-Tagging, Bridge Loans, Coverage Area Updates, Hub Coordination.
11/01/2024 → Watch Now → Contractor Check In 11/01/2024
Topics Covered: GJGNY: Residential Financing Program, Interest Rate Changes; Appliance Upgrade Program, MyEnergy and NYHEP Updates, Comfort Home: NYHEP Transition; EmPower+: Income limits updates, Text Message to Case/Support, Dense Packing Update, Spray Foam Certification Training.
10/04/2024 → Watch Now → Contractor Check In 10/04/2024
Topics Covered: Clean Heat Connect: Online Demonstration; Comfort Home Updates: NYHEP Transition; Residential Energy Assessment Updates: E-mail notifications; EmPower+ Updates: No Heat Summary, MyEnergy Training Schedule, Revised Test-out Form is Live, Heat Pump Update, Heating Equipment Update, Reminder – Photo Requirements, Reminder – Accessing Case Records.
09/06/2024 → Watch Now → Contractor Check In 09/06/2024
Topics Covered: Comfort Home Updates: 3-Year Lookback Rule, Stacking Incentives, Top Reasons for Rework; EmPower+ Updates: Geo-tagging photo requirements, 180-day Protocol, Contractor Support: Phone Support IVR Errors, Contractor Support: Reduced Phone Support on 9/11/24, Funding and Measure Identification tools; MyEnergy Demonstration.
08/23/2024 → Watch Now → EmPower+ ASHP/GSHP Project Submission Overview & Best Practices → Final FAQ
The goal of this webinar is to provide you with the latest updates to ensure a successful submission. We’ll cover the following topics: Review updated submission and NYHEP modeling requirements, Share best practices for successful project submissions, and Review common issues that impact workscope approvals.
08/02/2024 → Watch Now → Contractor Check In 08/02/2024
Topics Covered: EmPower+ Updates: Contractor Payment Delays (COI), Contract Requirement Reminder, Accessing Value Engineering Incentives with OTDA Projects, Avoiding common stopping points for Heat Pump project reviews, Utility Bill/Usage estimates for Heat Pumps; Comfort Home: NYHEP Transition; Standards and Quality Assurance(SQA): Contractor Designation
07/12/2024 → Watch Now → Contractor Check In 07/12/2024
Topics Covered: Comfort Home Incentive Update, EmPower+ Updates: OTDA Visibility in NYHEP, NYHEP changes and Existing Projects Submittal Process, Appliance Vendor Information, Heat Pump Section 5.10 Update, Contracts Update, Tenant Signature requirements, Utility Bill upload & Utility Accounty Number update, Contractor Support Site Update
06/21/2024 → Watch Now → Contractor Check In 06/21/2024 → Final Q&A
Topics Covered: EmPower+ Updates: EmPower+ IRA HEAR Heat Pump Projects Overview (Susanne DesRoches), EmPower+ IRA HEAR Heat Pump Projects Details, Questions
05/28/2024 → Watch Now → IRA HEAR Implementation May 2024
Topics Covered: Implementation Timeline, IRA Eligibility, EmPower+ Program Updates for IRA, NYHEP Related updates for IRA, Q & A, Training Schedule
05/03/2024 → Watch Now → Contractor Check In 05/03/2024 → HEAR Program Changes→ Final Q&A
Topics Covered: Upcoming System Updates & Enhancements, Comfort Home Multi-Unit Building Update, Residential Energy Audit Update, EmPower+, Contractor Training Schedule, IRA Updates
04/05/2024 → Watch Now → Contractor Check In 04/05/2024
Topics Covered: Upcoming NYHEP System Updates & Enhancements, Sufficient Fresh Air for Occupants, Comfort Home Sharepoint Update, EmPower+: Viewing Contractor Notes, Extending Enrollment Periods, Deferring Enrollments, Geo-Eligibility, IRA Updates
03/01/2024 → Watch Now → Contractor Check In 03/01/2024
Topics Covered: Upcoming NYHEP System Updates & Enhancements, Mailing List Change, Residential Energy Assessments, Comfort Home, Empower+: Pricing Updates, How to manage availability for new customers, 2-4 Unit/Vacant Unit Process Reminder, OTDA Heap Award Letter Process and New Data Collection Forms, ASHP Incentive Pilot Study – Last Call for Applications
02/02/2024 → Watch Now → Contractor Check In 02/02/2024
Topics Covered: Geo-eligibility Sunset, Assessment Report to Customers, Income Documentation Update, EmPower+ Pricing, Contractor NYHEP Training on Changing Job Types, Program Manual Updates, BPA Clean Energy for Homes Conference, NYSERDA Call Center Reminder, Moderate Income Heat Pump Adder Study
01/05/2024 → Watch Now → Contractor Check In 01/05/2024
Topics Covered: BPA Conference, Year in Review, Looking Forward to 2024, Program Updates and Reminders, Call Center Updates, Contractor Engagement Updates, Modern Income Heat Pump Pilot
12/01/2023 → Watch Now → Contractor Check In 12/01/2023
Topics Covered: Income Limits, HERR Update, Marketing Material Reminder, Project Acceptance Timeline, Field Change Order Process/Assessment Installation Form, Shared Services and Tech Services Contracts, Moderate Income Heat Pump Study, OTDA Funding Update, Holiday Hours
10/07/2023 → October IRA Stakeholder Meeting
Topics Covered: Working Group Schedule and Process, Overview of NYSERDA’s Residential Programs, Overview of IRA Home Energy Rebate Programs, Breakout Sessions
10/06/2023 → Watch Now → Contractor Check In 10/06/2023
Topics Covered: No Heat Process, BPA Conference, Building Electrification Training, NYHEP Processing Speed Update, HEAP Dates, OTDA 2023 Funding Update, OTDA Applications, NYHEP Project Reopening Process
09/08/2023 → Watch Now → Contractor Check In 09/08/2023
Topics Covered: NYHEP Portal Updates, IRA Workforce Development Funds
08/04/2023 → Watch Now → Contractor Check In 08/04/2023
Topics Covered: Revised Data Migration, Low Income/Moderate Income Terminology, Refrigerator/Freezer Replacement Age Update, NYHEP Forms Overview, NYHEP Updates, NYHEP Training Resources
07/07/2023 → Watch Now → Contractor Check In 07/07/2023
Topics Covered: Updates/Changes in NYHEP: Two-Factor Authentication, Data Migration and Projects at Final Project Submission, Data Collection Form, Update on Support/Office Hours, NY HEP Timeline, Resources, Further Training, Appliance Fee Update and Blower Door/Assessment Pricing Update
06/02/2023 → Watch Now → Contractor Check In 06/02/2023
Topics Covered: Customer Application: Campaign Code Update, NYS Healthy Homes Value-Based Payment Pilot, NYHEP Portal Update, HPwES Sunsetting Update, OTDA Funds
05/12/2023 → Watch Now → Contractor Check In 05/12/2023
Topics Covered: EmPower + Launch, NYHEP Key Dates: EmPower +, Knowledge Articles, Contractors that still require training, Office Hours Q&A, Work in Progress, System Updates, Project Acceptance Reminder
04/07/2023 → Watch Now → Contractor Check In 04/07/2023
Topics Covered: NY Home Energy Portal Timeline Update, EmPower + Update, National Grid/NYSERDA Training Opportunity, New Training Videos in Knowledge Base
03/03/2023 → Watch Now → Contractor Check In 03/03/2023
Topics Covered: NYHEP Training Updates, Portal Timing Update, EmPower+ Launch Update, Clean Energy Hubs, EmPCalc Update, Eligible Measures Changes
02/03/2023 → Watch Now → Contractor Check In 02/03/2023
Topics Covered: NY Home Energy Portal Timeline, On Hold Projects, Finance Proforma Updates, EmPCalc Updates
01/06/2023 → Watch Now → Contractor Check In 01/06/2023
Topics Covered: 2022 Year in Review, 120 Day Project Completion, Contractor Portal RMES Update, Portal Training Schedule, Geo-Eligibilty Update, BPI BPA-T and BA- Implementation, Assessments and Certifications
12/02/2022 → Watch Now → Contractor Check In 12/02/2022
Topics Covered: Contractor Portal Replacement RMES Update
11/04/2022 → Watch Now → Contractor Check In 11/04/2022
Topics Covered: Contractor Portal RMES Update, IRA Updates, Heat Pump Planner/ Clean Homes Connect, Rental Property Rules Clarifications, Res Cases Escalation Monthly Update
10/07/2022 → Watch Now → Contractor Check In 10/07/2022
Topics Covered: Contractor Portal Replacement, Case Escalation Summary, Project Completion Timeline, Appliance Delivery
9/09/2022 → Watch Now → Contractor Check In 9/09/2022
Topics Covered: Accepting Projects/Contact Info Guidance, PA Renewal, No-Heat Guidance, Project Completion Timelines, 2nd Story Insulation Pricing Change, New EmPCalc version, New Contractor Site, Lauch Preview
8/05/2022 → Watch Now → Contractor Check In 8/05/2022
Topics Covered: Standards and Quality Assurance Updates, EmPCalc and Program Updates
7/26/2022 → Watch Now → Workflow Improvement Working Group – Project Approval Process
Project Approval Process Presentation
7/26/2022 → Watch Now → Workflow Improvement Working Group – Final Project Review and Payout
Final Project Review and Payout Information Presentation
7/01/2022 → Watch Now → Contractor Check In 7/01/2022
Topics Covered: Case Escalation Process Review, Finance and ProForma Changes, Attribution Logo, Spanish Application, Program Changes-Insulation Debris, Panel Box Clarification, IRS Mileage, Delivered Fuel Rate Update, AHP Audit Process Changes
5/06/2022 → Watch Now → Contractor Check In 5/06/2022
Topics Covered: Rental Property Rule Clarification, Showerheads, Glass Block Windows, Healthy Homes Pilot Contractor Enrollment, CLEAResult Address Change, HEAP Cooling, New Logo
4/20/2022 → Watch Now → Financing Solutions- Meet New Lenders for NYS 4/20/2022
4/01/2022 → Watch Now → Contractor Check In 4/01/2022
Topics Covered: Program point of contact, Program savings and realization rates, Direct Install, EmPCalc updates, and Program change Q&A
3/17/2022 → Watch Now → Q&A Session: Follow Up on Trainings 4-6
Topics Covered: Questions from Program changes trainings 4-6
3/15/2022 → Watch Now → Final Project Submission and Payout
Topics Covered: Documents and forms required for final project submission and payout and Review of the process in the NY HP Portal for payout in EmPower NY and HPwES Express Contract workflows
3/10/2022 → Watch Now → Workscope Submission
Topics Covered: Review of the process for the submission of projects in the NY HP Portal for approval in both the EmPower NY and HPwES Express Contract workflows
3/08/2022 → Watch Now → Eligible Measures List/EmPCalc
Topics Covered: How to use and interpret the new eligible measures list and How to use the redesigned EmPCalc and where additional information on the calculations can be found
3/04/2022 → Watch Now → Contractor Check In 3/04/2022
Topics Covered: HEAP Heat Pump Update and Program Changes Q & A
3/01/2022 → Watch Now → Audit & Direct Install
Topics Covered: Overview of the Program requirements for home energy assessments, Review Direct Install of approved neasures, and Review of NY HP Portal steps for both EmPower NY and HPwES Express Contract workflows
2/24/2022 → Watch Now → Application – Salesforce-Referrals-Documentation
Topics Covered: Review of the Combined Residential Application process and subsequent improvements and What to expect with the end of Express Audits and Combined Projects
2/22/2022 → Watch Now → Introduction & Overview
Topics Covered: Review of the upcoming Program changes in relation to the series of trainings developed and the resources available to navigate the changes
2/04/2022 → Watch Now → Contractor Check-In 2/04/2022
Topics Covered: OTDA HEAP Heat Pump Funding, Using a tax return for determining income, March 28 Program Change Trainings, and SQA Portal Update
1/13/2022 → Watch Now → Combined Application Improvements
Topics Covered: Review of recent improvements to Combined Application
1/07/2022 → Watch Now → Contractor Check-In 1/07/2022
Topics Covered: Change of Proof-No Income Requirement and EmPCalc Demo
12/03/2021 → Watch Now → Contractor Check-In 12/03/2021
Topics Covered: National Grid-Total Home Comfort Program, AHP-EmPower Certificate of Completion Update, Healthy Homes, BPI Site Supervisor and EmPower Pricing Survey Update
11/5/2021 → Watch Now → Contractor Check-In 11/5/2021
Topics Covered: Landlord Rules
10/08/2021 → Watch Now → Contractor Check-In 10/08/2021
Topics Covered: Quick Reminders, Upcoming Program Changes, Tracking Deferrals, No-Heat Process and Pellet Stoves
9/10/2021 → Watch Now → Contractor Check-In 9/10/2021
Topics Covered: Landlord Rules-Revisit, Not-For-Profit Guidance, Payment Cycle, Program Referrals and FAQ
8/06/2021 → Watch Now → Contractor Check-In 8/06/2021
Topics Covered: BPI Supervisor Certificate, Subsidy Expiration Dates, Digital Signature Guidance, Income Limits Update and Regional Meetings
6/04/2021 → Watch Now → Contractor Check-In 6/04/2021
Topics Covered: BPI Sit Supervisor Certificate, RGGI Update, Spray Foam Update, COVID-19 Safe Business Practices Update and SQA Update
5/06/2021 → Watch Now → Contractor Check-In 5/06/2021
Topics Covered: NYSERDA Heat Pump Planner, NYSERDA Cooperative Meeting, Participation Agreement Updates, BPI Field Supervisor Certificate and Partial Payments
4/02/2021 → Watch Now → Contractor Check-In 4/02/2021
Topics Covered: Vaccination Update, COVID Procedures Check-In, BPI Site Supervisor Cert & Procedures, Payment Issue Procedure and EmPower+ Program Update
3/05/2021 → Watch Now → Contractor Check-In 3/05/2021
Topics Covered: Referrals, Healthy Homes Value Based Pilot, Direct Install, Landlord Rules, Changes to EmPower, Heat Pump Adder Study Updates and EmPCalc Updates
2/05/2021 → Watch Now → Contractor Check-In 2/05/2021
Topics Covered: EmPower Pricing/Fuel Rates, Adding Pellet Stoves to EmPower+ and Heat Pump Adder Update
1/08/2021 → Watch Now → Contractor Check-In 1/08/2021
Topics Covered: Program Modifications, EmPower Pricing Survey, BPCA Presentation and GJGNY Financing-New Loan Products