Onboarding Resources
Welcome to the Onboarding Resources page! Each quarter, prospective contractors are approved and credentialed for the EmPower+ and Comfort Home Programs after completing a series of six training sessions. These trainings range in topic from general program information to live demonstrations and quality assurance procedures. You will find the recordings and slides from the latest cohort below. If you are interested in becoming a participating contractor in a NYSERDA Residential Program, please refer to the 2026 EmPower+ Program Manual and the accompanying Residential Programs Contractor Application. If you have specific questions, email us at support.residential@nyserda.ny.gov.
New Contractor Onboarding Training Series
Session 1 – Watch Now – Program Overview Slide Deck
Topics Covered: Program Basics – EmPower+ / Comfort Home / Residential Energy Assessments, Program Roles and Responsibilities, Systems and Resources – Regional Clean Energy Hubs / BPCA Organization and Mentorship Overview, EmPower+ Project Lifecycle, Comfort Home Project Lifecycle, Payment Timeline, Quality Assurance, Additional Support Options
Session 2 – Watch Now – Applications and MyEnergy Slide Deck
Topics Covered: General Navigation – How to Register/Login to MyEnergy, How to Modify My Profile, How to Access the Learning Center, How to Request Support in MyEnergy, Application Management – How to Submit an Application, How to Finalize and View an Application
Session 3 – Watch Now – NYHEP EmPower+ Demo
Topics Covered: A walkthrough for the EmPower+ Enrollment workflow in NYHEP.
Session 4 – Watch Now – NYHEP Comfort Home Demo
Topics Covered: A walkthrough for the Comfort Home Enrollment workflow in NYHEP.
Session 5 – Watch Now – Quality Assurance Slide Deck
Topics Covered: EmPower+ Quality Assurance – What to Expect, Issued Reports, Addressing Corrective Action Reports, Common Findings and QA Checklist
Session 6 – Watch Now – Customer Concern Resolution Slide Deck
Topics Covered: What does Program consider a “Customer Concern”, Customer Concern Resolution Process Tree, Contractor Responsibilities, Steps Toward Resolution, Best Practices