Tag: EmPower+

Program/s: EmPower+ 
To: EmPower+ Participating Contractors
Summary: Quarterly Certification Audit – Find-A-Contractor Site
Questions: support.residential@nyserda.ny.gov

To ensure our records are current, we are conducting a quarterly review of EmPower+ Participating Contractor certifications and service territories. We ask that you take a moment to review your information on the EmPower+ site on behalf of your company, and respond with any changes by August 17^th .

Per Section 5.5 of the Program Manual:

“The participating contractor shall provide NYSERDA written documentation identifying each certified individual and copies of their certifications. This is inclusive of staff who will be onsite in a customer’s home and not office staff or other support staff not at project locations. As an ongoing requirement, the participating contractor shall immediately inform the Program of any change to the list of certified staff.”

Project referrals and project assignments are determined in part by a participating contractor’s self-identified service territory. To ensure projects are assigned correctly please review the Find-A-Contractor page and verify your service territory is accurate. For additional information on contractor service territories please refer to section 5.23.5.

If there are any questions or if you need to provide updated certification or service territory information, please contact support.residential@nyserda.ny.gov.  

Program/s: EmPower+
To: Participating Contractors
Summary: Correct Project Type Selection in NYHEP
Contact with Questions: If there are any questions please email support.residential@nyserda.ny.gov

Effective August 31, 2026, contractors will be required to select the correct Project Type (Full Comprehensive, Audit Install) in NYHEP that aligns with the work being performed in the home. NYHEP will be enforcing this requirement at Final Project Submission based on the measures selected.

Enrollments with a Full Comprehensive selected for the Project Type with only assessment and direct install measures completed will need to be rolled backed to Workscope Submission and updated.

How to Return an Enrollment from Final Project Submission to Workscope Submission

At Final Project Submission at the top select Outcome = Cancel and Reason = Modify workscope submission. Click Save and Process the enrollment back to Workscope Submission.

How to Adjust Proposed Measures

Project Type selection is adjusted at Workscope Submission >> Applicant Information tab >> Additional Applicant Information section. Select Project Type = Audit Install. The list of measures available adjusts based on the selection.

• On the Measures tab, all proposed Full Comprehensive measures will need to be adjusted to a Quantity = 0.
• Click on Add Measures and select the completed assessment and direct install measures. The Audit Install measures will end in “_AI”. Upon resubmission, the project will advance directly to Final Project Review.

If there are any questions, please reach out to contractor support to support.residential@nyserda.ny.gov or (800)- 284-9069. 

Program/s: EmPower+
To: Participating Contractors
Summary: Federal Program Rule Changes
Questions: If there are any questions email support.residential@nyserda.ny.gov  

NYSERDA is carefully reviewing the federal actions that impact our work. The EmPower+ team will provide updates regarding any changes to the program as soon as they become available.

Program/s: EmPower+  
To: Participating Contractors  
Summary: Residential Email Inbox Reminder 
Questions: If there are any questions please email support.residential@nyserda.ny.gov  

This is a reminder that the empower.residential@nyserda.ny.gov and applications.residential@nyserda.ny.gov inboxes have been retired and are not monitored by program staff. Please remove these addresses from your contacts.  Application related inquiries should be sent to info.residential@nyserda.ny.gov and project related inquiries to support.residential@nyserda.ny.gov.