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Tag: EmPower+

NYHEP Updates

Events, Training Opportunities and ConferencesArchive
EmPower+Archive
Residential Energy AssessmentsArchive
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Program: EmPower+ and REA
To: EmPower+ and REA Contractors
Summary: NYHEP Updates
Contact with Questions: If you experience any issues reaching the contractor support team by phone, please send an email to support.residential@nyserda.ny.gov

The following NYHEP changes will go live April 25. Knowledge Base articles with be updated to reflect these changes.

All Users:  

  • Display a warning box with a 10-minute countdown prior to automatically being logged out due to inactivity.   
  • Single sign-on enabled.  Users logged into Salesforce can also log into NYHEP without entering credentials. 
  • Search feature enhancement.  Users may use the search bar to locate a project using Enrollment Number, Reference Number, or Customer Last Name 
  • Project Acceptance Extension. System configuration aligned with extension policy announced in December 2023 
  • “Application Processor” label changed to “Community Hub” 
  • Forgot Your Password” dialog box updated to ask for “user ID”
    • Numerous back-end data exchange enhancements, other bug fixes, and performance improvements 

New Call System is Live 

Events, Training Opportunities and ConferencesArchive
EmPower+Archive
Residential Energy AssessmentsArchive
Comfort Home PilotArchive
Green Jobs – Green New York Residential FinancingArchive
General AnnouncementsArchive

Programs: EmPower+
To: EmPower+ Contractors
Summary: New Call System is live 
Contact with Questions: If you experience any issues reaching the contractor support team by phone (1-800-284-9069), please send an email to support.residential@nyserda.ny.gov 

The EmPower+ program has implemented a new call handling system as of April 17, 2024. If you experience any issues reaching the contractor support team by phone, please send an email to support.residential@nyserda.ny.gov. 

Webinar: Overview on The Upcoming Inflation Reduction Act (IRA) Offering

Events, Training Opportunities and ConferencesArchive
EmPower+Archive
Residential Energy AssessmentsArchive
Comfort Home PilotArchive
Green Jobs – Green New York Residential FinancingArchive
General AnnouncementsArchive

Programs: EmPower+
To: Contractors
Summary: Webinar: Overview on the upcoming Inflation Reduction Act (IRA) offering

Join the Single Family Residential Team on the May 3, 2024, Contractor Webinar, where Program will be providing an overview on the upcoming Inflation Reduction Act (IRA) offering. It is expected that the funding through the IRA Home Electrification and Appliance Rebates (HEAR) Program will be available in late May; however, these dates are tentative. 

 During the webinar, Program will be covering the following topics: 

  • General IRA overview/estimated funding 
  • Eligibility updates 
  • Program process changes
  • Cost effectiveness criteria 

There are important EmPower+ Program changes related to IRA funding so it is essential to attend the webinar to hear about these Program updates and the IRA changes. During May, NYSERDA will be updating Program Materials, webpages, marketing materials and the NY Home Energy Portal (NYHEP) in preparation of the IRA funding. NYHEP training, office hours, and other important deadlines will be announced soon. We look forward to seeing you on May 3. For additional information please visit NYSERDA’s IRA website.  

New Call System Implemented April 17th, 2024

Events, Training Opportunities and ConferencesArchive
EmPower+Archive
Residential Energy AssessmentsArchive
Comfort Home PilotArchive
Green Jobs – Green New York Residential FinancingArchive
General AnnouncementsArchive

Programs: EmPower+
To: EmPower+ Contractors
Summary: New Call System will be implemented April 17th, 2024
Contact with Questions: If you experience any issues reaching the contractor support team by phone, please send an email to support.residential@nyserda.ny.gov

The EmPower+ program will be implementing a new call handling system on the evening of April 17th, 2024. During this time, you may experience delays reaching the support team. If you do experience any issues reaching the contractor support team by phone, please send an email to support.residential@nyserda.ny.gov.

NYHEP Updates

Events, Training Opportunities and ConferencesArchive
EmPower+Archive
Residential Energy AssessmentsArchive
Comfort Home PilotArchive
Green Jobs – Green New York Residential FinancingArchive
General AnnouncementsArchive

Programs: EmPower+, Residential Energy Assessments, Comfort Home
To: Contractors
Summary: NYHEP Updates
Contact with Questions: If there are any questions on this, please reach out to contractor support at 1-800-284-9069.

Thank you for your feedback for the NY Home Energy Portal (NYHEP). NYSERDA and our developers are working to make the requested improvements and release enhancements on a monthly cadence.  NYHEP will be updated on March 14, 2024, with the following changes:

  • All users: Ability to choose multiple document types when uploading a file
  • NYSERDA/Implementation users: Enhanced Implementation/Contractor profile features and management tools

Numerous back-end data exchange enhancements to streamline reporting and other bug fixes.