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Tag: Comfort Home

Reminder About Knob-and-Tube Wiring

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Program: Comfort Home
To: All Comfort Home Contractors
Summary: Reminder about knob-and-tube wiring
Contact with Questions:  1-888-406-4009 or Comforthome@nyserda.ny.gov

  • When insulating, ensure that no insulation is in direct contact with knob-and-tube wiring.
  • Comfort Home packages require complete measure installation.  If 90% or more of attic can be air-sealed and insulated, then the project is eligible for Comfort Home.
  • A home with knob-and-tube wiring in the attic that doesn’t allow at least 90% of the attic insulation to be installed is not eligible for Comfort Home.
  • A home with knob-and-tube wiring in the walls is not eligible for Comfort Home Package B (Good Package).

Clarification of How Multi-Unit Buildings Should be Handled for Comfort Home

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Program: Comfort Home
To: All Comfort Home Contractors
Summary: Clarification of how multi-unit buildings should be handled for Comfort Home:  The number of heating systems will determine how many “projects” and how many incentives will be applicable.
Contact with Questions:  1-888-406-4009 or Comforthome@nyserda.ny.gov

If the whole building is heated with one system, then the whole building is entered into Compass as one project: 

  • One incentive will apply for the whole building. 
  • All areas must be upgraded in order for the building to qualify for Comfort Home incentives. 
  • If package A is proposed, the entire attic must be air-sealed and insulated, even if the attic spans two units.
  • If package B with wall insulation is proposed, all above grade exterior walls must be insulated.

Multi-unit buildings that have separate space heating systems for each unit are eligible for separate Comfort Home incentives for each unit:

  • Each unit should be entered as a separate project in Compass.
  • Each project should use the conditioned floor area associated with that unit.
  • Each project should include details about the HVAC and water heating system associated with that unit. 
  • Each project should use the improved “areas” (insulation, air sealing, windows, etc.) associated with that unit.
  • Each project should use the actual attic area over the unit. 
  • Each project should use the actual basement square footage and rim joist length for the portion under the unit.
  • Each project should use the actual floor square footage for foundation ceiling if insulating the basement ceiling for the unit.
  • A second-floor unit should identify its basement/foundation as “conditioned”.
  • A first-floor unit with a second-floor unit above it should list attic insulation as “>=R38” and the grade as “<10% Voids or Compression”.

Comfort Home Monthly Contractor Webinar

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Program: Comfort Home
To: Comfort Home Contractors
Summary: Comfort Home Monthly Contractor Webinar
Contact with Questions: Comforthome@nyserda.ny.gov

The monthly Comfort Home Contractor Webinar is now part of the team-wide Contractor Webinar that takes place on the first Friday of each month. Sign up to attend the April 5th webinar.

Comfort Home Migration to NYHEP

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Program: Comfort Home
To: Comfort Home Contractors
Summary: Comfort Home Migration to NYHEP
Contact with Questions: Comforthome@nyserda.ny.gov

In mid-2024, NYSERDA will be migrating Comfort Home from the current Compass workflow platform to the NY Home Energy Portal (NYHEP).  NYHEP is the workflow system used for EmPower+ and REA (the Residential Energy Assessment program).  This change will simplify the contractor experience by having one common platform across all of the NYSERDA small home residential programs.  NYSERDA has started planning for this migration in areas such as training, workflow testing, data migration, and reporting.  Additional information will be shared in the coming months. 

NYHEP Updates

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Programs: EmPower+, Residential Energy Assessments, Comfort Home
To: Contractors
Summary: NYHEP Updates
Contact with Questions: If there are any questions on this, please reach out to contractor support at 1-800-284-9069.

Thank you for your feedback for the NY Home Energy Portal (NYHEP). NYSERDA and our developers are working to make the requested improvements and release enhancements on a monthly cadence.  NYHEP will be updated on March 14, 2024, with the following changes:

  • All users: Ability to choose multiple document types when uploading a file
  • NYSERDA/Implementation users: Enhanced Implementation/Contractor profile features and management tools

Numerous back-end data exchange enhancements to streamline reporting and other bug fixes.