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NY Home Energy Portal

NYSERDA is excited to implement a new platform called the NY Home Energy Portal. This online platform will replace the EmPCalc and the contractor portal (Uplight) used by the EmPower New York, Assisted Home Performance with ENERGY STAR, and Residential Energy Assessment Programs. NY HEP will be launching in July 2023.

Contractors, CLEAResult, and NYSERDA will use the NY HEP platform for many tasks, including contractor assignments, project acceptance, work scope submissions, screenings, approvals, reviews, final project submissions, funding allocations, invoice reporting, and real-time program and measure updates.

Key Dates

  • Complete training in May/June 2023
  • Be ready to use NY HEP on July 10, 2023
  • July 2023-Migrate from the current Uplight/Energy Savvy system to new program workflow. Empower/AHP (soon to be called Empower+) and REA will be in the new project workflow. There will be a period of time, while projects are being migrated from one system to the other, that projects will not be able to be worked on. Our current estimate for this portal downtime is 2 weeks.
  • July-Fall 2023-Improvements to theREA and Empower+ workflows.
  • Later in 2023-Comfort Home will be added to the new portal. The Standardized Simulation modeling from Comfort Home will be available for Empower+ and REA.
  • 2024-Customer portal will be added to NY HEP.

Resource Documents

  • Knowledge Base Articles for NY HEP: (Quick Start Guide, Terminology, Training Video, NY HEP Measures List
  • Upcoming Office Hours:
    • Office Hours #14- Wednesday July 19th at 3pm. Register here.
    • Office Hours #15- Thursday July 27th at 9am. Register here.
    • Office Hours #16- Tuesday August 1st at 3pm. Register here.
    • Office Hours #17- Wednesday August 8th at 9am. Register here.
    • Office Hours #18- Thursday August 17th at 3pm. Register here.
    • Office Hours #19- Tuesday August 22nd at 9am. Register here.
    • Office Hours #20- Wednesday August 30th at 3pm. Register here.

Questions

Reach out to your Account Manager or contact Contractor Support:

support.residential@nyserda.ny.gov | (800) 284 – 9069