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Comfort Home

Con Edison customers in Westchester County participating in Comfort Home will be eligible for a $2,000 incentive in NYHEP

Program/s: Comfort Home
To: Comfort Home Participating Contractors
Summary: Con Edison customers in Westchester County participating in Comfort Home will be eligible for a $2,000 incentive in NYHEP.
Questions:  support.residential@nyserda.ny.gov 

Con Edison is closing out the Weather Ready Program due to funding limitations. As a result, NYSERDA will now offer a Con Edison Weather Ready Incentive in Westchester County which will be available in NYHEP from August 1, 2026 – December 31, 2026.

  • Con Edison customers in Westchester County participating in Comfort Home will be eligible for the $2,000 incentive.​
  • Non Con Edison customers in Westchester County participating in Comfort Home will continue to be eligible for the $1,000 incentive.

All projects submitted for the Westchester bonus incentive will be cross referenced with previously submitted projects to avoid double dipping.

Incentives will be available to ALL contractors enrolled in Comfort Home.

For assistance please email support.residential@nyserda.ny.gov 
Participating contractors can reach out to Con Edison directly for questions related to the Weather Ready Program.

Resources for Replacing Electric Utility Account Numbers in NYHEP

Program/s: EmPower+ and Comfort Home  
To: Participating Contractors  
Summary: Resources for Replacing Electric Utility Account Numbers in NYHEP
Questions: If there are any questions please email support.residential@nyserda.ny.gov

NYSERDA has made resources available to help contractors with updating an electric utility account number in NYHEP.  To ensure you understand how to properly update an electric utility account number in NYHEP, please refer to the NY Home Energy Portal Resources page on the Contractor Support website, where you will find step by step instructions and a recording under the Resources section. 

If there are any questions, please email support.residential@nyserda.ny.gov

Unauthorized Use of NYHEP and NYSERDA Systems

Program/s: EmPower+, Comfort Home
To: All NYHEP and NYSERDA System Users
Summary: Unauthorized Use of NYHEP and NYSERDA Systems
Questions: If there are any questions, please contact Contractor Support 

As a reminder the use of automated software tools designed to access NYSERDA systems, including NYHEP is not permitted.  Unauthorized use or attempted unauthorized use of the system is not allowed and may constitute a crime.  Such use may subject you to appropriate disciplinary action and/or criminal prosecution.  

If there are any questions, please reach out to contractor support to support.residential@nyserda.ny.gov or (800)- 284-9069

Utility Release Form Changes

Program/s: Comfort Home
To: Comfort Home Contractors
Summary: Utility Release Form Changes
Questions: If there are any questions, please contact Contractor Support

Starting June 1, 2026, the most recent version of the Utility Release Form (URF) (released 3/16) will be required for all Comfort Home submissions. Please note that previous URF versions will no longer be accepted after this date.

The current version of the URF is available on the Contractor Support Site under Comfort Home Resources. https://hpwescontractorsupport.com/program-resources/comfort-home-resources/

Cancelling the Install Started Step for Audit-Only Projects   

Program/s: Comfort Home
To: All Comfort Home Contractors
Summary: Cancelling the Install Started Step for Audit-Only Projects       
Contact with Questions: If there are any questions, please contact Contractor Support.

In NYHEP, approved assessments trigger an “Install Started” step by default. For audit-only projects, to clear the enrollment from your queue, this step must be manually cancelled.

To have the Install Started workflow step canceled, send an email to support.residential@nyserda.ny.gov with the enrollment number and “Please cancel the Install Started”.

You can also reach out to Contractor Support at 800-284-9069