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Tag: EmPower+

Service Territory Update

Program/s: EmPower+
To: EmPower+ Contractors
Summary: Service Territory Update
Questions: If there are any questions, please contact Contractor Support

Since April 2025, contractors have been limited to serving the North Country, Capital, Hudson Valley, and New York City Regions. Effective immediately, the territory restrictions for new and existing contractors are being lifted. Contractors can now request to add any territory, but they will be required to provide a business plan illustrating how they plan to serve the requested territory.

If there are any questions, please reach out to support.residential@nyserda.ny.gov or call (800)-284-9069.

Quarterly Certification Audit – Find-A-Contractor Site

Program/s: EmPower+ 
To: EmPower+ Participating Contractors
Summary: Quarterly Certification Audit – Find-A-Contractor Site
Questions: Elizabeth.Lazarou@nyserda.ny.gov

To ensure our records are current, we are conducting a quarterly review of EmPower+ Participating Contractor certifications. We ask that you take a moment to review your information on the EmPower+ site on behalf of your company, and respond with any changes by May 14th.

Per Section 5.5 of the Program Manual:

“The participating contractor shall provide NYSERDA written documentation identifying each certified individual and copies of their certifications. This is inclusive of staff who will be onsite in a customer’s home and not office staff or other support staff not at project locations. As an ongoing requirement, the participating contractor shall immediately inform the Program of any change to the list of certified staff.”

If there are any questions or if you need to provide updated certification information, please contact Elizabeth.Lazarou@nyserda.ny.gov. 

EmPower+ incentives for PSEG customers

Program/s: EmPower+
To: EmPower+ Contractors
Summary: EmPower+ incentives for PSEG customers
Questions: If there are any questions, please contact Contractor Support

Starting May 18, 2026, the total amount of incentives received from PSEG Home Comfort and Home Performance programs for Low- and Moderate-income customers will be deducted from the EmPower+ downstate incentive caps of $14,000 for low-income households and $7,000 for moderate income households.

When proposing a project for PSEG customers, the contractor will be required to supply the awards letter or letters for the Home Comfort and Home Performance Programs when submitting documents to NYHEP. The contractor should also include the PSEG incentive amounts in the utility section of the individual measure. NYHEP will then deduct these amounts from the possible incentive. This deduction in incentive will not affect the $14,000 IRA project cap. The contractor support site will have a copy of an April 3 webinar detailing how these incentives will be applied.

On April 21st there was a joint PSEG/NYSERDA webinar to review the new program rules and answer questions

If there are any questions, please reach out to support.residential@nyserda.ny.gov or call (800)- 284-9069.

Funding through NYSERDA’s On-the-Job Training Program

Program/s: All NYSERDA Residential Programs
To: Participating Contractors
Summary: Funding through NYSERDA’s On-the-Job Training Program
Contact with Questions:  PONOJT@nyserda.ny.gov

NYSERDA’s On-the-Job Training Program (PON 3982), updated earlier this year, is accepting new applications. Businesses can receive wage subsidies to reduce the financial risk of hiring and training new workers and earn incentives for industry certifications their new hire earns.

Funding of up to $11,000 per new hire is available when hiring residents of disadvantaged communities, as defined by the New York Climate Justice Working Group, or members of priority populations. Funding of up to $8,500 per new hire is available for hiring other eligible individuals. A summary of revisions outlining changes from the prior version of the On-the-Job Training Program can be found on the solicitation page.

For more information about the On-the-Job Training Program, please visit NYSERDA’s webpage.

Questions about the On-the-Job Program requirements or steps to participate? NYSERDA holds monthly virtual office hours for program participants and those interested in learning more about the program.

Office Hours: Third Thursday of each month, 2:00-3:00 PM ET. Register: https://forms.office.com/g/0vW7FChZtK

IRA Data Entering Reminder

Program/s: EmPower+
To: EmPower+ Contractors
Summary: IRA Data Entering Reminder
Questions: If there are any questions, please contact Contractor Support

When entering measures in NYHEP, all contractors should be providing a total cost and a material cost per the below. The NYHEP field “Cost” and “Material Cost” within a measure should reflect the associated costs for each.

  • “Cost” = Full cost of installing the measure, including labor and materials
  • “Material Cost” = Cost of the product/unit being installed, and/or the materials required to properly install the measure.

The material cost and the total cost should not be the same value.

Below is a screenshot of NYHEP with the proper cost and material cost breakouts.

Splitting out the measures costs is required, especially for IRA HEAR funded projects. NYSERDA is required to complete monthly IRA reporting which includes providing equipment and labor cost for each IRA HEAR funded measure. In the event a contractor fails to capture the installation costs, the project will need to be reopened in NYHEP to allow for the contractor to update the measure costs appropriately.

If there are any questions, please reach out to contractor support to support.residential@nyserda.ny.gov or (800)- 284-9069.