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EmPower+

Correct Project Type Selection in NYHEP

Program/s: EmPower+
To: Participating Contractors
Summary: Correct Project Type Selection in NYHEP
Contact with Questions: If there are any questions please email support.residential@nyserda.ny.gov

Effective August 31, 2026, contractors will be required to select the correct Project Type (Full Comprehensive, Audit Install) in NYHEP that aligns with the work being performed in the home. NYHEP will be enforcing this requirement at Final Project Submission based on the measures selected.

Enrollments with a Full Comprehensive selected for the Project Type with only assessment and direct install measures completed will need to be rolled backed to Workscope Submission and updated.

How to Return an Enrollment from Final Project Submission to Workscope Submission

At Final Project Submission at the top select Outcome = Cancel and Reason = Modify workscope submission. Click Save and Process the enrollment back to Workscope Submission.

How to Adjust Proposed Measures

Project Type selection is adjusted at Workscope Submission >> Applicant Information tab >> Additional Applicant Information section. Select Project Type = Audit Install. The list of measures available adjusts based on the selection.

  • On the Measures tab, all proposed Full Comprehensive measures will need to be adjusted to a Quantity = 0.
  • Click on Add Measures and select the completed assessment and direct install measures. The Audit Install measures will end in “_AI”. Upon resubmission, the project will advance directly to Final Project Review.

If there are any questions, please reach out to contractor support to support.residential@nyserda.ny.gov or (800)- 284-9069. 

Residential Email Inbox Reminder 

Program/s: EmPower+  
To: Participating Contractors  
Summary: Residential Email Inbox Reminder 
Questions: If there are any questions please email support.residential@nyserda.ny.gov  

This is a reminder that the empower.residential@nyserda.ny.gov and applications.residential@nyserda.ny.gov inboxes have been retired and are not monitored by program staff. Please remove these addresses from your contacts.  Application related inquiries should be sent to info.residential@nyserda.ny.gov and project related inquiries to support.residential@nyserda.ny.gov.  

Unauthorized Use of NYHEP and NYSERDA Systems

Program/s: EmPower+, Comfort Home
To: All NYHEP and NYSERDA System Users
Summary: Unauthorized Use of NYHEP and NYSERDA Systems
Questions: If there are any questions, please contact Contractor Support 

As a reminder the use of automated software tools designed to access NYSERDA systems, including NYHEP is not permitted.  Unauthorized use or attempted unauthorized use of the system is not allowed and may constitute a crime.  Such use may subject you to appropriate disciplinary action and/or criminal prosecution.  

If there are any questions, please reach out to contractor support to support.residential@nyserda.ny.gov or (800)- 284-9069

EmPower+ No-Heat Projects

Program/s: EmPower+
To: EmPower+ Contractors, Clean Energy Hubs
Summary: EmPower+ No-Heat Projects
Questions: If there are any questions, please contact Contractor Support 

As a reminder, the heating season is coming to a close at the end of May. The last day to submit a No-Heat project for consideration through EmPower+ is May 31, 2026. Participating Contractors with an active No-Heat project should have these completed no later than June 15, 2026.  

If there are any questions, please reach out to contractor support to support.residential@nyserda.ny.gov or (800)- 284-9069.