2022-2023 Program Manual
Section 1 – Contacts
1.1 | NY Residential Existing Homes Program Contact List → rev. 08.31.2022
1.2 | NY Residential Existing Homes Program Account Manager Territory Map → rev. 08.31.2022
Section 2 – Contractor Participation
2.2 | Program Background → rev. 08.31.2022
2.3 | Residential Contractor Participation Agreement → rev. 09.16.2022
2.3a | Residential Programs Contractor Application → rev. 09.16.2022
2.4 | How to Become a Participating Contractor → rev. 08.31.2022
2.5 | NY Residential Existing Homes Participation Vendor Agreement → rev. 09.15.2022
EmPower Appliance List Form Attachment A → rev. 09.15.2022
2.6 | Supplemental Information Form → rev. 09.16.2022
Section 3 – Customer Participation
3.2 |Combined Residential Application → rev. 08.31.2022
Combined Residential Application – Arabic version (عربى) → rev.08.31.2022
Combined Residential Application – Bengali version ( বাঙালি ) → rev.08.31.2022
Combined Residential Application – Chinese version (中文) → rev.08.31.2022
Combined Residential Application – Haitian-Creole (Kreyòlayisyen) version → rev.08.31.2022
Combined Residential Application – Italian version(Italiano) → rev.08.31.2022
Combined Residential Application – Russian version(Русскийy) → rev.08.31.2022
Combined Residential Application – Spanish version(español) → rev.08.31.2022
Combined Residential Application – Korean version(한국어) → rev.08.31.2022
Combined Residential Application – Polish version (Polski) → rev.08.31.2022
Combined Residential Application – Yiddish version (יידיש) → rev.08.31.2022
3.4 | Income Limits → rev. 08.31.2022
3.5 | Energy Usage History Waiver Form → rev. 08.31.2022
3.9 | Rental Property Energy Efficiency Services Agreement → rev. 08.31.2022
3.10 | Home Owner Agreement → rev. 08.31.2022
Section 4 – Financing
4.1 |Consumer Financing Options → rev. 09.21.2022
Section 5 – Operational Policies and Procedures
5.1 | Contractor Expectations → rev. 08.31.2022
5.2 | Contractor Certifications → rev. 09.21.2022
5.3 | Electronic Signature Policy → rev. 08.31.2022
5.4 | Handling Emergency Situations → rev. 08.31.2022
5.6 | OTDA Heat Pump Offering → rev. 08.31.2022
5.7 | Not For Profit Guidance → rev.08.31.2022
5.8 | Pellet Stove Guidelines → rev.09.21.2022
5.9 | No Heat Guidelines → rev.08.31.2022
5.10 | Heat Pump Requirements → rev.08.31.2022
5.11 | Fossil Fuel Conversion Policy → rev.08.31.2022
5.13 | Guidelines for Heating System Replacement → rev.08.31.2022
5.14 | Direct Install Measures → rev.08.31.2022
5.15 | EmPower AHPwES Eligible Measures and Accessories → rev.08.31.2022
5.15a | Project Eligibility → rev.08.31.2022
5.16 | Determination of Workscopes and Incentive Caps → rev.08.31.2022
5.17 | Home Energy Assessment → rev.09.30.2022
5.18 | Measures and Installation Criteria → rev.08.31.2022
5.20 | EmPower Project Completion and Invoicing → rev.08.31.2022
Section 6 – Assisted HPwES Operational Policies and Procedures
6.1 | HPwES Operational Procedures Overview → rev. 08.31.2022
6.2 | State Historic Preservation Office (SHPO) Requirements → rev. 08.31.2022
Section 7 – Low Income (EmPower NY) Operational Procedures
7.1 | Procedures for Referring Households into EmPower NY → rev. 09.16.2022
7.2 | Weatherization Agency Participation → rev. 09.16.2022
7.3 | In Home Customer Education → rev. 09.16.2022
7.4 | EmPower In Home Education Manual → rev. 09.16.2022
Section 8 – Operational Forms
Forms that customers complete are located in Section 3 – Customer Participation.
8.1 | Home Performance with ENERGY STAR (including Assisted):
Workscope Submission Required Documents:
8.1f | State Historic Preservation Office Form → rev. 09.13.2016
Final Project Submission Required Documents:
8.1d | Field Change Order Form → rev. 09.2015
8.1e | Audit & Direct Install Certificate of Completion → rev. 08.04.2022
Documents No Longer Needed:
8.1a | ‘So What’s Next Brochure’ → rev. 04.2017
8.1b | Sample Eligibility Summary Report → rev. 07.24.2016
8.1c | Customer Information Form → rev. 06.2015
* Fillable Customer Information Form * → rev. 06.2015
8.2 | EmPower New York:
8.2a | EmPower Request for Contractor Forms → rev. 12.07.2017
Workscope Submission Required Documents:
8.2e | EmPower Appliance Exchange Agreement → rev. 07.15.2019
* Fillable EmPower Appliance Exchange Agreement Form * → rev. 07.15.2019
8.2h | EmPower House Diagram Worksheet → rev. 09.01.2016
Workscope Submission Optional Documents:
8.2b | EmPower Initial Interview Form → rev. 07.01.2014
8.2d | EmPower Combustion Appliance Form → rev. 09.01.2016
8.2f | EmPower Notification of Possible Presence of Asbestos → rev. 09.01.2016
8.2i | Empower Optional Field Data → rev. 09.01.2016
8.2j | EmPower Supplemental Data Collection → rev. 09.01.2016
Final Project Submission Required Documents:
8.2c | Audit & Direct Install Certificate of Completion → rev. 08.04.2022
Final Projct Submission Optional Documents:
8.2g | EmPower Clean & Tune Checklist & Certification → rev. 08.2009
Documents No Longer Needed:
8.2k | EmPower NY Opt Out → rev. 08.17.2021
Section 9 – Materials & Installation Guidelines
Section 10 – Quality Assurance
10.1 | Disciplinary Statuses → rev. 08.31.2022
10.2 | Quality Assurance Procedures → rev. 09.30.2022
10.3 | Quality Assurance Inspection Checklist → rev. 08.31.2022
Section 11 – Databases & Software
11.1 | Project Submission/Approvals
11.1b | NY HP Portal User Guide-AHPwES Participating Contractors → rev. 09.16.2022
11.1c | NY HP Portal User Guid-EmPower Participating Contractors → rev. 09.16.2022
11.2 | Modeling Software
11.1d | NY HP Portal User Guid-EmPower → rev. 09.16.2022
11.2a | Approved HPwES Modeling Software → rev. 09.16.2022
11.2d | Modeling Software Comparison Guide → rev. 09.16.2022
11.3 | Contractor Support
The NYSERDA Portal, hosted by NYSERDA, is a database system which participating contractors can submit questions, raise concerns, and work through project related issues. Contractors can submit inquiries to contractor support by:
Calling the contractor support phone line: 1-800-284-9069
Submitting an email to support.residential@nyserda.ny.gov
Logging into the NYSERDA Portal and creating a case All three methods will create a case in the NYSERDA Portal which are reviewed by a triage team and routed to the appropriate program team for resolutions management.
11.4 Quality Assurance
11.4a | Quality Assurance Scoring Chart → rev. 09.16.2022
Section 12 – Outreach & Marketing
12.1 | Marketing Resources and Policies → rev. 09.15.2022
Section 13 – Technical Tips & Resources
13.1 | Current BPI Standards → rev. 09.30.2022
13.2 | Sample Contract → rev. 08.31.2022
13.3 | Alternative to Duct Pressurization Testing → rev. 08.31.2022
13.4 | Tips and Solutions to Solve Water Heater Venting Issues → rev. 08.31.2022
13.5 | Disposal of Mercury-Containing Thermostats → rev. 08.31.2022
13.6 | Guidance on Oil Spills → rev. 08.31.2022
13.7 | Combustion Efficiency Labels → rev. 09.16.2022
13.8 | Energy Saving Chart on Water Waste from Dripping Faucets → rev. 08.31.2022
13.9 | Thermostat Savings Worksheet → rev. 08.31.2022
13.10 | Gas Leak Safety Procedure for Contractors → rev. 08.31.2022
13.11 | IQM Document Formatted → rev. 08.31.2022