To: Participating Contractors and Vendors Regarding Programs: EmPower New York & Assisted Home Performance Summary: NY Home Energy Portal Initial Training Contact:Please reach out to your Account Manager
Participating Contractors and Vendors that did not attend either an in-person or virtual training for the NY Home Energy Portal (NEHEP) must view a training recording and complete the assigned homework to receive NYHEP login credentials. Instructions below outline the steps:
Sign-up by sending your name, company, and email address to tech.updates@clearesult.com
Users will receive a welcome email with their log-in credentials for the learning environment on a weekly cadence, links to the training video, homework assignment and additional resources
To: EmPower/AHP Contractors, REA Assessors, NYSERDA and CLEAResult Regarding Programs: EmPower New York & Assisted Home Performance (EmPower+) and Residential Energy Assessment Program Summary: The NY Home Energy Portal is coming in Spring. Attend training to learn how to use the platform Contact:support.residential@nyserda.ny.gov
Are you ready for the NY Home Energy Portal? Attend training to be ready for the Spring 2023 launch!
The NY Home Energy Portal, formally referred to as the Residential Market Engagement System (RMES), is a new online platform NYSERDA is implementing in Spring 2023. Get to know the platform now by watching the recorded NY Home Energy Portal demonstration and see how the platform can help manage your projects. Additionally, important information on the NY Home Energy Portal was covered in the January 6 and February 3 contractor webinar. Contractors are required to view this webinar if they were not present.
Below are the regional in-person and virtual live contractor training sessions:
In-person sessions are limited to two seats per contractor. Contractors have been preassigned to locations. The designated Program lead will be notified by email with the following information:
Names of the two most active users in the company of the NY HP Portal. This can be used to help identify the best staff to participate in the in-person session.
Registration link via SignUpGenius.
Virtual Training Sessions
If you cannot attend the in-person session or would like additional staff members to be trained, there will be live virtual sessions. For the virtual sessions, there is unlimited seating and sessions are available to all staff who want to be trained. Please register using the links below.
Following the live sessions, a recorded virtual session will be posted and links will be provided to the contractor support site and the EmPower/AHP knowledge articles.
If you have questions, reach out to CONTRACTOR SUPPORT: Call toll free: 800-284-9069
To: EmPower/AHP Contractors, REA Assessors, NYSERDA and CLEAResult Regarding Programs: EmPower New York & Assisted Home Performance (EmPower+) and Residential Energy Assessment Program Summary: The NY Home Energy Portal is coming in Spring. Attend training to learn how to use the platform Contact:support.residential@nyserda.ny.gov
Are you ready for the NY Home Energy Portal? Attend training to be ready for the Spring 2023 launch!
The NY Home Energy Portal, formally referred to as the Residential Market Engagement System (RMES), is a new online platform NYSERDA is implementing in Spring 2023. Get to know the platform now by watching the recorded NY Home Energy Portal demonstration and see how the platform can help manage your projects. Additionally, important information on the NY Home Energy Portal was covered in the January 6, 2023, contractor webinar. Contractors are required to view this webinar if they were not present.
Below are the regional in-person and virtual live contractor training sessions:
In-person sessions are limited to two seats per contractor. Contractors have been preassigned to locations. The designated Program lead will be notified by email with the following information:
Names of the two most active users in the company of the NY HP Portal. This can be used to help identify the best staff to participate in the in-person session.
Registration link via SignUpGenius.
If you cannot attend the in-person session, there will be eight live virtual sessions. For the virtual sessions, there is unlimited seating and sessions are available to all staff who want to be trained. Registration information will be included in upcoming program announcements.
Following the live sessions, a recorded virtual session will be posted and links will be provided to the contractor support site and the EmPower/AHP knowledge articles.
If you have questions, reach out to CONTRACTOR SUPPORT: Call toll free: 800-284-9069
To: Contractors and Stakeholders Regarding Programs: EmPower New York & Assisted Home Performance Summary: NY Home Energy Portal Timeline Announcement Contact:Please contact your Account Manager
In Spring 2023 the Assisted Home Performance with ENERGY STAR®, EmPower NY, and the Residential Energy Assessment Programs will be migrating from the current project portal (Uplight) to a new portal called the NY Home Energy Portal. The new portal will have many features requested by contractors and should help quicken project approval and closure times.
To efficiently move to the new portal, there are a number of steps needed to migrate project data from the current system to the new system. Below is an estimated timeline of the transition, which is current based on the best information we have available at this time. As some of these factors are outside of NYSERDA’s control, this timeline is subject to change slightly. Please note, this timeline is updated from what was presented at the January 6, 2023, program webinar.
January and February 2023– NYSERDA will be working with the portal contractor to finalize the design and functionality of the portal and continue internal testing.
March through Mid-April– Voluntary testing is available to contractors and appliance vendors while internal NYSERDA testing continues. If you are a contractor or vendor interested in participating in this testing (which will be on sample projects), please email Scott Oliver at scott.oliver@nyserda.ny.gov.
Late April– Submitted customer applications will continue to be approved but will not be assigned out to contractors in Uplight for 1-2 weeks.
April 30– Contractors will have until 5:00 PM to submit documentation for completed projects or assessments in the Uplight portal.
May 5– Payments issued for all completed projects/assessments in the Uplight portal
Week of May 8– NY Home Energy Portal opens. For EmPower and Assisted Home Performance, all projects that were at the workscope submission stage or earlier in Uplight will be available in the new portal. New assignments of customers will begin.
Week of May 15– Payments begin for projects and assessments completed in the NY Home Energy Portal
June 1– Projects that were awaiting final completion in the Uplight portal will be migrated to the NY Home Energy Portal. Contractors can access these projects and continue the submission process, once projects are complete
NYSERDA realizes that this change will disrupt business practices for many contractors. We will developing additional materials to provide you with information about this transition. We encourage everyone to engage with your Account Managers.
To: EmPower/AHP Contractors, REA Assessors, NYSERDA and CLEAResult Regarding Programs: EmPower New York & Assisted Home Performance (EmPower+) and Residential Energy Assessment Program Summary: The NY Home Energy Portal is coming in Spring. Attend training to learn how to use the platform Contact:support.residential@nyserda.ny.gov
Are you ready for the NY Home Energy Portal? Attend training to be ready for the Spring 2023 launch!
The NY Home Energy Portal, formally referred to as the Residential Market Engagement System or RMES, is a new online platform NYSERDA is implementing in Spring 2023. Get to know the platform now by watching the demo NY Home Energy Portal Demo and see how the platform helps you manage your projects. Important information on the NY Home Energy Portal was covered in the January 6, 2023, contractor webinar. Contractors must view this if they were not present for the webinar at https://hpwescontractorsupport.com/webinars/.
Below are the tentative training locations and dates. Please mark your calendars and watch your email in the coming weeks for more information and registration instructions. Based on feedback, NYSERDA is working to finalize the training schedule and will follow up with final locations and dates ASAP. Please note, the below schedule is tentative and may change.
If you have questions, reach out to CONTRACTOR SUPPORT:
