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NY Home Energy Portal Initial Training

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To: Participating Contractors and Vendors
Regarding Programs: EmPower New York & Assisted Home Performance
Summary: NY Home Energy Portal Initial Training
Contact: Please reach out to your Account Manager

Participating Contractors and Vendors that did not attend either an in-person or virtual training for the NY Home Energy Portal (NEHEP) must view a training recording and complete the assigned homework to receive NYHEP login credentials. Instructions below outline the steps:

  • Sign-up by sending your name, company, and email address to tech.updates@clearesult.com
    • Users will receive a welcome email with their log-in credentials for the learning environment on a weekly cadence, links to the training video, homework assignment and additional resources
  • View training recording locate at https://knowledge.nyserda.ny.gov/pages/viewpage.action?pageId=142641274
  • Complete the two homework assignments
    • Upon approval, access to the production environment will be provided when the system goes live.

Separate login credentials are required for each NYHEP user. Shared logins are a security risk for both NYSERDA and your company.

If you have any questions, please reach out to your account manager.