Tag: RMES

To: Participating Contractors and Vendors
Regarding Programs: EmPower New York & Assisted Home Performance
Summary: NY Home Energy Portal Initial Training
Contact: Please reach out to your Account Manager

Participating Contractors and Vendors that did not attend either an in-person or virtual training for the NY Home Energy Portal (NEHEP) must view a training recording and complete the assigned homework to receive NYHEP login credentials. Instructions below outline the steps:

• Sign-up by sending your name, company, and email address to [email protected]
  • Users will receive a welcome email with their log-in credentials for the learning environment on a weekly cadence, links to the training video, homework assignment and additional resources
• View training recording locate at https://knowledge.nyserda.ny.gov/pages/viewpage.action?pageId=142641274
• Complete the two homework assignments
  • Upon approval, access to the production environment will be provided when the system goes live.

Separate login credentials are required for each NYHEP user. Shared logins are a security risk for both NYSERDA and your company.

If you have any questions, please reach out to your account manager.

To: Contractors and Stakeholders
Regarding Programs: EmPower New York & Assisted Home Performance
Summary: NY Home Energy Portal Timeline Announcement
Contact: Please contact your Account Manager

In Spring 2023 the Assisted Home Performance with ENERGY STAR®, EmPower NY, and the Residential Energy Assessment Programs will be migrating from the current project portal (Uplight) to a new portal called the NY Home Energy Portal. The new portal will have many features requested by contractors and should help quicken project approval and closure times.

To efficiently move to the new portal, there are a number of steps needed to migrate project data from the current system to the new system. Below is an estimated timeline of the transition, which is current based on the best information we have available at this time. As some of these factors are outside of NYSERDA’s control, this timeline is subject to change slightly. Please note, this timeline is updated from what was presented at the January 6, 2023, program webinar.

January and February 2023– NYSERDA will be working with the portal contractor to finalize the design and functionality of the portal and continue internal testing.

March through Mid-April– Voluntary testing is available to contractors and appliance vendors while internal NYSERDA testing continues. If you are a contractor or vendor interested in participating in this testing (which will be on sample projects), please email Scott Oliver at [email protected].

Late April– Submitted customer applications will continue to be approved but will not be assigned out to contractors in Uplight for 1-2 weeks.

April 30– Contractors will have until 5:00 PM to submit documentation for completed projects or assessments in the Uplight portal.

May 5– Payments issued for all completed projects/assessments in the Uplight portal

Week of May 8– NY Home Energy Portal opens. For EmPower and Assisted Home Performance, all projects that were at the workscope submission stage or earlier in Uplight will be available in the new portal. New assignments of customers will begin.

Week of May 15– Payments begin for projects and assessments completed in the NY Home Energy Portal

June 1– Projects that were awaiting final completion in the Uplight portal will be migrated to the NY Home Energy Portal. Contractors can access these projects and continue the submission process, once projects are complete

NYSERDA realizes that this change will disrupt business practices for many contractors. We will developing additional materials to provide you with information about this transition. We encourage everyone to engage with your Account Managers.