To: REA Contractors
Regarding Programs: REA
Summary: REA Find a Contractor Website
Contact: homeaudits@nyserda.ny.gov
The Residential Energy Assessment (REA) Participating Contractor Listing has been updated to an online search style and the PDF listing has been retired. Please take a moment to review your listing for accuracy and email homeaudits@nyserda.ny.gov if any adjustments need to be made.
To: REA Contractors
Regarding Programs: REA
Summary: NYHEP Customer Creation
Contact: homeaudits@nyserda.ny.gov
Updates have been made in NYHEP v3.0 to streamline the customer creation process. Drop-down options have been adjusted and additional values from the Customer page will now migrate to the Account and Premise pages. All updates can be reviewed in the REA section of Knowledge Base.
To: EmPower+ Contractors
Regarding Programs: EmPower+, Residential Energy Assessments
Summary: NY Home Energy Portal will be unavailable from Friday 2/2 at 6PM until 2/3 at 9PM
Contact: Please reach out to Contractor Support at 1-800-284-9069
The NY Home Energy Portal will be unavailable on Friday, February 2, beginning at 6:00pm through 9:00 PM on Saturday, February 3, to allow time for the software development team to make necessary security upgrades.
If there are any questions, please reach out to Contractor Support at 1-800-284-9069.
To: NYSERDA Single Family Residential Program Partners
Regarding Programs: NYSERDA Single Family Residential Programs
Summary: Implementation Contractor Updates
Contact: resmarket@nyserda.ny.gov
At the end of 2023, the current Shared Services and Technical Services contracts supporting EmPower+ and Residential Energy Assessments will expire. Effective January 1, 2024, these program implementation services will be transitioned to TRC and CLEAResult to provide programmatic and customer support as outlined below. Moving forward, NYSERDA’s expectation is to streamline and align implementation support across all Single-Family Residential programs.
Over the next several weeks, staff will be working to make the necessary system and internal process updates. While we expect minimal interruptions and impacts to the services provided, we appreciate your support and understanding as the Implementation teams work through the changes.
If you have any questions, please email resmarket@nyserda.ny.gov.
Customer Engagement and Enrollment Contractor
TRC will assume the responsibility of customer support prior to, and through, the application enrollment process. Specifically, TRC will:
The customer application will continue to be in Salesforce and no changes to the application process is expected.
For questions on customer applications to EmPower+, TRC will be handling calls received through the 1- 866-NYSERDA number. For EmPower+ paper applications that will be mailed in, the updated address is:
TRC Companies
3 Corporate Drive, Suite 202
Clifton Park, NY 12065
The application address is being updated on the NYSERDA website and on the online and paper versions of the application and will be available prior to January 1, 2024.
Program Operations and Technical Support Contractor
CLEAResult has been named as the Program Operations and Technical Support Contractor responsible for customer support once an application has been approved as well as programmatic and technical support for contractors in the EmPower+ and Residential Energy Assessment programs. Specifically, their role will include the following:
For project related questions following the approval of the audit application, please reach out to 1-800-284-9069, the current contractor support phone number. Workflow approval procedures and invoice submission processes will continue to be processed in the New York Home Energy Portal.
For Comfort Home, technical and operational support services will continue by the current TRC contract through 2024.
NYSERDA will be providing a more comprehensive overview of implementation roles as part of the January 5th Contractor Check-in.
To: Everyone
Regarding Programs: Clean Energy for Homes Conference
Summary: Clean Energy for Homes Conference & Trade Show, February 13-14, 2024, Saratoga Springs.
Contact: https://building-performance.org/events/regional/clean-energy/
Join us for The Clean Energy for Homes Conference & Trade Show, hosted February 13-14, 2024, in Saratoga Springs, New York. This two-day event, offered by the Building Performance Association, provides regional education for those working in the state of New York and in surrounding states.
Earn Continuing Education Units (CEUs) from allied organizations when you attend conference sessions and workshops. Continuing education credits can be accredited through our allied organizations, including BPI (including QCI, HHE, and EA), InterNACHI, NARI, and NATE.
Both days of the conference feature a trade show, giving you a look at ways to expand your business, show off new technology and products, and make new connections. Plus, you’ll meet other attendees who understand the work you do every day.
NYSERDA, the Host Sponsor, is offering a $100 discount for New York State businesses and residents for the first 200 registrations. Use the code NYSTATE100 to apply the discount. You must use the discount code at time of registration to be receive the discount.
Additional discounts are available for both first-time attendees and registrants that are part of or serve disadvantaged communities. Contact resmarket@nyserda.ny.gov for more details.
The number of available discounts are limited. Register today to secure your discounted rate!