Skip to content Skip to left sidebar Skip to footer

Tag: Residential Energy Assessments

REA Enrollments in Assessment Submission Step for 60 Days – New NYHEP Feature

Events, Training Opportunities and ConferencesArchive
EmPower+Archive
Residential Energy AssessmentsArchive
Comfort Home PilotArchive
Green Jobs – Green New York Residential FinancingArchive
General AnnouncementsArchive

Program/s: Residential Energy Assessment Program
To: REA Contractors
Summary: REA Enrollments in Assessment Submission Step for 60 Days – New NYHEP Feature
Contact with Questions:[email protected]

NYHEP will be configured to automatically cancel a Residential Energy Assessment (REA) enrollment that has been Open in the Assessment Submission step for 60 days on January 31.  Upon canceling the enrollment, an email will be sent to the primary Trade Ally contact listed in the Trade Ally Information section of the Applicant Information tab within the Assessment Submission step.  All new enrollments created after January 31 will be subject to canceling if the enrollment is open for 60 days in the Assessment Submission step. An announcement will be posted on the NYHEP home page regarding this feature.

If an enrollment needs to be reopened after it gets canceled, please reach out to Contractor Support at [email protected] or 800-284-9069.

In addition to this feature, a clean-up effort of canceling REA enrollments in the Assessment Submission step for more than 60 days will be completed throughout the month of January.  If your company has open enrollment(s) older than 60 days in the Assessment Submission step, you will receive an email with a list of the enrollment numbers that will be canceled. Contractors can cancel enrollments on their own using the ‘Cancel’ outcome selection, then clicking ‘Process’ within the Assessment Submission step.

NYSERDA Single Family Programs Update – 10/4/2024

Events, Training Opportunities and ConferencesArchive
EmPower+Archive
Residential Energy AssessmentsArchive
Comfort Home PilotArchive
Green Jobs – Green New York Residential FinancingArchive
General AnnouncementsArchive

Program/s: EmPower+, Residential Energy Assessments, Comfort Home
To: Participating Contractors
Summary: Monthly Contractor Update
Contact with Questions: [email protected]

NYSERDA Single Family Programs Update
Friday, October 4, 2024
8:30 a.m. – 10:00 a.m. ET
Webinar number: 2534 351 3591
Event password: Energy 1

All attendees must register prior to joining the event. This process will allow you to add the meeting to your calendar and provides each individual with a custom link to join the meeting. Please do not share your link with anyone. To register, please click here.

All webinars are recorded and links to the recordings are available on the Contractor Support site.

GJGNY Residential Financing – Interest Rate Changes

Events, Training Opportunities and ConferencesArchive
EmPower+Archive
Residential Energy AssessmentsArchive
Comfort Home PilotArchive
Green Jobs – Green New York Residential FinancingArchive
General AnnouncementsArchive

To: Residential Contractors
From: Residential Financing Team
Programs: EmPower+, Comfort Home, Residential Energy Assessment Program
Summary: GJGNY Residential Financing – Interest Rate Changes
Questions: [email protected]

Dear Participating Contractors:

NYSERDA will be making the following updates to the GJGNY Financing Program’s interest rates to support the program’s objectives of increasing efficiency, reducing cost, and making GJGNY residential loans more accessible to low-income households and disadvantaged communities.

   1) Change eligibility for the lower rates to only customers that meet the New York State Disadvantaged Community Criteria or reside in a US Census Block Group identified as where 50% or more of the population of the group has a household income of less than or equal to 80% Area Median Income (AMI) (“Designated Areas”). Customers living outside these Designated Areas, and who can provide household income documentation to show their household income is less than or equal to 80% AMI, would also be eligible for the lower rates. Customers not in a Designated Area or unable to show household income of lower or equal to 80% AMI would only be eligible for the higher interest rates. NYSERDA will update the web based geographic eligibility map to reflect this change. We anticipate this update to be completed by November 1, 2024.

   2) Recalibrate interest rates to better reflect market conditions. Interest rates for customers within a Designated Area or with household income of less than or equal to 80% AMI will increase from 3.99% to 4.5%, with the option of a 0.5% discount for Smart Energy Loans (SEL) when using automatic payments (ACH). Similarly, for customers outside of Designated Area or with household income greater than 80% AMI, interest rates will increase from 7.49% to 8.00%, with the option of a 0.5% discount for SEL when using ACH.

   3) Remove the 0.5% interest rate discount for On-Bill Recovery (OBR) loans. OBR loans have several fees associated with filing documents and title searches, which up until now had been paid by the Program. To date, the Program has incurred fee expenses of over $6.7 million. Removing the 0.5% discount will allow GJGNY to offset some of these expenses and fund additional loans.

These changes will come into effect on November 1, 2024, and will apply to all loan applications received on or after this date.

New Rates Effective for Applications Received On or After November 1, 2024
 SEL paid by ACHSEL paid by check & OBR
<=80% AMI and DAC4.00%4.50%
>80% AMI7.50%8.00%

Thank you,

NYSERDA’s Residential Financing Team

NYHEP Updates

Events, Training Opportunities and ConferencesArchive
EmPower+Archive
Residential Energy AssessmentsArchive
Comfort Home PilotArchive
Green Jobs – Green New York Residential FinancingArchive
General AnnouncementsArchive

Program: EmPower+ and REA
To: EmPower+ and REA Contractors
Summary: NYHEP Updates
Contact with Questions: If you experience any issues reaching the contractor support team by phone, please send an email to [email protected]

All Users:  

  • Display a warning box with a 10-minute countdown prior to automatically being logged out due to inactivity.   
  • Single sign-on enabled.  Users logged into Salesforce can also log into NYHEP without entering credentials. 
  • Search feature enhancement.  Users may use the search bar to locate a project using Enrollment Number, Reference Number, or Customer Last Name 
  • Project Acceptance Extension. System configuration aligned with extension policy announced in December 2023 
  • “Application Processor” label changed to “Community Hub” 
  • Forgot Your Password” dialog box updated to ask for “user ID”
    • Numerous back-end data exchange enhancements, other bug fixes, and performance improvements 

NYHEP Updates

Events, Training Opportunities and ConferencesArchive
EmPower+Archive
Residential Energy AssessmentsArchive
Comfort Home PilotArchive
Green Jobs – Green New York Residential FinancingArchive
General AnnouncementsArchive

Program: EmPower+ and REA
To: EmPower+ and REA Contractors
Summary: NYHEP Updates
Contact with Questions: If you experience any issues reaching the contractor support team by phone, please send an email to [email protected]

The following NYHEP changes will go live April 25. Knowledge Base articles with be updated to reflect these changes.

All Users:  

  • Display a warning box with a 10-minute countdown prior to automatically being logged out due to inactivity.   
  • Single sign-on enabled.  Users logged into Salesforce can also log into NYHEP without entering credentials. 
  • Search feature enhancement.  Users may use the search bar to locate a project using Enrollment Number, Reference Number, or Customer Last Name 
  • Project Acceptance Extension. System configuration aligned with extension policy announced in December 2023 
  • “Application Processor” label changed to “Community Hub” 
  • Forgot Your Password” dialog box updated to ask for “user ID”
    • Numerous back-end data exchange enhancements, other bug fixes, and performance improvements