Programs: EmPower+ To: Participating Contractors Summary: Guidance Update Contact with Questions: Please contact Contractor Support at 1-800-284-9069.
NYSERDA is continuing to work on updating the submission process and guidance for work scopes with heat pumps. We will provide an overview of these updates as part of the 6/21 Single Family Residential Program webinar (rescheduled from 6/14) and therefore request that contractors continue to pause on submitting heat pump work scopes until 6/24 (regardless of project funding type). To register for the webinar, please click here. If there are any questions, please contact Contractor Support at 1-800-284-9069.
Programs: EmPower+ To: Participating Contractors Summary: Inflation Reduction Act HEAR Funding for EmPower+ Questions: If there are any questions on the application process, please call us at 1-866-NYSERDA. For project related questions, please contact contractor support at 1-800-284-9069.
NYSERDA is pleased to announce the Inflation Reduction Act (IRA) offering for the EmPower+ program through the IRA Home Electrification and Appliance Rebates (HEAR) Program will be available beginning June 3, 2024. Please read through this announcement for information on reviewing past webinars and trainings, upcoming webinars and office hours, and changes to the Program Manual.
On May 3, 2024, NYSERDA provided an overview of the IRA HEAR Program offering for the EmPower+ program. If you missed the webinar, you can access it, along with a question and answer document,here.
The webinar covered the following topics:
General IRA overview/estimated funding
Eligibility updates
Program process changes
Cost effectiveness criteria
CLEAResult provided IRA HEAR contractor training on May 22nd and May 28th. If you missed these trainings, the May 28th training has been posted to the Webinars section on the Contractor Support site: https://hpwescontractorsupport.com/webinars/. The specific links are: Video and PDF
Upcoming Training and Webinars
Be sure to register for the June 21st Contractor Webinar, where Program will be available to answer additional IRA-related questions. To register, click here.
CLEAResult will host office hours in late May and throughout June to address additional IRA/Program questions. Be sure to attend one of the below sessions if you are interested.
Participating Contractors and Other Interested Parties
Programs: EmPower+ To: Participating Contractors Summary: Appliance Vendor Contacts Contact with Questions:Contractor Support
The Program wanted to highlight a feature of NYHEP that is available to contractors to surface and provide appliance vendor information in the event a customer reaches out to them directly. This feature is available to enhance customer service by providing timely and accurate information regarding appliance vendors.
Vendor information can be found in NYHEP under Main Menu>Enrollments, entering identifying information in the corresponding field (last name, street address, etc.) and selecting ‘Appliance’ in the Program field before clicking Search.
The vendor’s name can be found in the ‘Installer’ column. If ‘Installer’ is blank, the appliance order has not yet been placed. Results can be further filtered or sorted by Enrollment Status.
Programs: EmPower+ To: Participating Contractors Summary: Inflation Reduction Act HEAR Funding for EmPower+
On May 3, 2024, NYSERDA provided an overview of the upcoming Inflation Reduction Act (IRA) offering for the EmPower+ program. It is expected that the funding through for IRA Home Electrification and Appliance Rebates (HEAR) Program will be available to consumers in late May or early June; however, these dates remain tentative. If you missed the webinar, you can access it, along with a question and answer document,here.
The webinar covered the following topics:
General IRA overview/estimated funding
Eligibility updates
Program process changes
Cost effectiveness criteria
NYSERDA will be providing Contractor/Hub trainings on the following dates:
In addition to the trainings, CLEAResult will host office hours in late May and throughout June to address additional questions. Be sure to attend one of the below sessions if you have any questions.
Participating Contractors and Other Interested Parties
Program: EmPower+ and REA To: EmPower+ and REA Contractors Summary: NYHEP Updates Contact with Questions: If you experience any issues reaching the contractor support team by phone, please send an email to support.residential@nyserda.ny.gov
All Users:
Display a warning box with a 10-minute countdown prior to automatically being logged out due to inactivity.
Single sign-on enabled. Users logged into Salesforce can also log into NYHEP without entering credentials.
Search feature enhancement. Users may use the search bar to locate a project using Enrollment Number, Reference Number, or Customer Last Name
Project Acceptance Extension. System configuration aligned with extension policy announced in December 2023
“Application Processor” label changed to “Community Hub”
Forgot Your Password” dialog box updated to ask for “user ID”
Numerous back-end data exchange enhancements, other bug fixes, and performance improvements
