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Tag: EmPower+

May 15, 2024 – Updated Project Deadline for Geo-Eligibility Projects

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Program: EmPower+
To: Participating Contractors
Summary: May 15, 2024 -Updated project deadline for geo-eligibility projects to be completed by.
Contact with Questions: Please reach out to contractor support at 1-800-284-9069

As a reminder, May 15, 2024, is the new deadline for any EmPower+ project where the household was determined eligible by geo-eligibility to be completed and closed out by. A 30-day extension has been added to the originally announced date of April 15, 2024. Projects that are not completed by May 15, 2024, will need to be closed by CLEAResult. When the customer reapplies, a new enrollment will be created for them. Contractors can enter the information from the previous enrollment into the new enrollment. If there are any questions, please reach out to contractor support at 1-800-284-9069.

Home Energy Assessment to Customers

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Program: EmPower+
To: EmPower+ Contractors
Summary: Contractors must provide a copy of the Home Energy Assessment to customers
Contact with Questions: If there are any questions on this, please reach out to contractor support at 1-800-284-9069.

The EmPower+ program has been receiving many customer complaints about customers not receiving copies of their home energy assessment. Starting on February 13, 2024, CLEAResult will verify that the home energy assessment report was generated in NYHEP as part of final project review. If the report is not present, the project will be pushed back to the contractor to generate the report and provide it to the customer. After the report has been provided to the customer, the contractor can resubmit the project.

Section 5.17 of the Program Manual specifies “The participating contractor shall provide Program participants with a finalized home energy assessment report within 14 calendar days of site visit. The report shall be generated from Program-approved software and include a detailed workscope proposal that identifies measures and pricing for improving the energy efficiency, comfort and safety of the home. The report shall include all energy efficiency, comfort, health and safety opportunities that exist in the home regardless of type of service(s) the participating contractor offers (i.e., a participating contractor with heating certification needs to identify applicable envelope issues in the report) while adhering to the policies and procedures.”

Moving forward, quality assurance inspections will also include an inquiry with customers to see if home energy assessment reports were provided. Initially, scores will not be diminished if a home energy assessment report was not provided to the customer; however, the contractor will be notified to send a copy of the home energy assessment report to the customer. If it is determined that a contractor is not providing their customers with a home energy assessment on a regular basis, CLEAResult Quality Control will work with the contractor to help them remediate this.

In addition to being a Program requirement, upcoming funding from the Inflation Reduction Act will make home energy assessment reports a requirement, where NYSERDA may need to show proof the home energy assessment report was delivered to the customer.

If there are any questions on this, please reach out to contractor support at 1-800-284-9069.

Free Online Building Electrification Training

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To: All Residential Contractors or Other Relevant Stakeholders
Regarding Programs: Building Electrification Training Series 
Summary: Free Online Building Electrification Training sponsored by NYSERDA
Contact: [email protected]

NYSERDA is offering free online Building Electrification Training through the Steven Winter Associates’ SWA Academy, a user-paced learning platform. There are three standalone courses on topics related to the electrification of space heating in residential buildings. 

Continuing Education Units (CEUs) are available for each training.  

Who Should Take These Courses:  
Contractors | Architects | Engineers | Developers | Consultants | Building Operators | Researchers | Policy Professionals | Students | Other Industry Professionals 

These courses are free of charge for New York State residents and employees of New York State businesses (fees may apply if you are a non-resident). The first step is to register for the training series, using the “NYSERDA Enrollment” link on the website, found here:  Register Today 

These training courses are available to be taken on-demand to offer flexibility to fit your schedule. Use the link above to read more about courses and the training content.  

NYSERDA Single Family Programs Update

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To: Contractors
Regarding Programs: EmPower+
Summary: November Monthly Contractor Check-in – Cancelled
Contact: [email protected]

The November Monthly Contractor check-in has been cancelled.  The next monthly check-in will be held on Friday December 1.  Registration links for the December webinar will be in the next Program Announcement. 

All webinars are recorded and links to the recordings are available on the Contractor Support site.

Standards and Quality Assurance Policies and Procedures

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To: Contractors
Regarding Programs: EmPower+
Summary: Standards and Quality Assurance Policies and Procedures
Contact: Amy Kasson-Muzio, [email protected]

Dear Stakeholders,

NYSERDA Standards and Quality Assurance (SQA) Policies and Procedures have been updated and are available on the Contractor support website in the 2023 EmPower+ Program Manual, Section 10.2.

All questions should be sent to [email protected] and a member of the SQA team will respond to you in a timely manner.

We appreciate the hard work and effort put forth by all installers.

Sincerely,

The Standards and Quality Assurance Team