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Tag: Announcement

EmPower+ Vendor Agreement Changes

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Programs: EmPower+ 
To: Participating EmPower+ Appliance Vendors 
Summary: Vendor Agreement Changes 
Questions: If there are any questions or you would like to change your participation status send an email to [email protected] 

The following changes have been made to the EmPower+ Appliance Vendor Agreement and are applicable to all current Vendors. These changes will become effective February 15, 2025. The Vendor Agreement can be reviewed in full in Section 2 of the Program Manual and should be reviewed in its entirety. For existing Vendors, no action is required on your part to continue your participation. 

Below is a summary of the changes: 

  • Section 2.C- Removed the “American-Made” requirement 
  • Section 2.U- Updated the Dispute Resolution Policy 
  • Added Exhibit A: Standard terms and Conditions  
  • Added Exhibit B NYSERDA Prompt Payment Policy Statement 

Should you no longer wish to participate in the Program, or if you have any objection to continuing participation in the Program under these terms and conditions, please provide notice to NYSERDA by emailing [email protected] no later than February 28, 2025 

Co-operative Advertising and Training Program Now Closed

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Program/s: All
To: Participating Contractors
Summary: Co-operative Advertising and Training Program Now Closed
Contact with Questions:  [email protected]

Thank you to all participants in the Co-operative Advertising and Training Program for Clean Energy Partners. This program has now exhausted all available funding and has closed.

Previously approved applications should continue to submit a payment request form within 60 days of the completion of the advertising or training for reimbursement.

Since launching in August of 2020, the program was able to provide cost-sharing incentives to almost 200 participating partners across a approximately 1,500 applications. Together, our combined efforts have grown the awareness of clean energy products and services as their related benefits.  Thank you again for your participation in the program.

Attic insulation photos for Package B

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 Program/s: Comfort Home
To: All Comfort Home contractors
Summary: Attic insulation photos for Package B
Contact with Questions: Keith Bohling, [email protected]                  

Comfort Home installations submitted for package B where attic gable walls are included must include photos. The photos must show the attic walls being insulated.  If attic wall insulation is added to insulate an adjacent conditioned space, the photos must show both the attic and the conditioned spaces.  For more details, please review the December 2024 contractor webinar slides here.

REA Enrollments in Assessment Submission Step for 60 Days – New NYHEP Feature

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Program/s: Residential Energy Assessment Program
To: REA Contractors
Summary: REA Enrollments in Assessment Submission Step for 60 Days – New NYHEP Feature
Contact with Questions:  [email protected]

NYHEP will be configured to automatically cancel a Residential Energy Assessment (REA) enrollment that has been Open in the Assessment Submission step for 60 days on January 31.  Upon canceling the enrollment, an email will be sent to the primary Trade Ally contact listed in the Trade Ally Information section of the Applicant Information tab within the Assessment Submission step.  All new enrollments created after January 31 will be subject to canceling if the enrollment is open for 60 days in the Assessment Submission step. An announcement will be posted on the NYHEP home page regarding this feature.

If an enrollment needs to be reopened after it gets canceled, please reach out to Contractor Support at [email protected] or 800-284-9069.

In addition to this feature, a clean-up effort of canceling REA enrollments in the Assessment Submission step for more than 60 days will be completed throughout the month of January.  If your company has open enrollment(s) older than 60 days in the Assessment Submission step, you will receive an email with a list of the enrollment numbers that will be canceled. Contractors can cancel enrollments on their own using the ‘Cancel’ outcome selection, then clicking ‘Process’ within the Assessment Submission step.

Income Verification Updates

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Programs: EmPower+ 
To: Participating Contractors 
Summary: Income Verification Updates
Questions: 1-866-NYSMART

Updates to the EmPower+ Income Guidelines have been made and will be effective with the launch of My Energy for EmPower+.

Please review Section 3.6 in the Program Manual in its entirety.

Updates and clarifications include the following:

Address and Income Documentation

  • The address on all proof of income must match the application address
    • If a customer has recently moved, they need to provide either a lease with their name on it, deed, or a driver’s license/non-driver ID listing the application address as their address.
  • If an applicant provides multiple income documents to the Program, NYSERDA will use the most recent for purposes of determining income eligibility.

Full time Students

  • Full time students who are members of the household but who are not dependents of the applicant must list all sources of income. Loans (including student loans) will not be counted as income.
  • For students residing in rental housing, income documentation must be provided (income from student loans is excluded.)
  • Students who can be claimed as a dependent on another’s tax return are not considered part of the household for the rental unit, and any countable income would be counted at their parent/guardian’s home.
  • Households that consist solely of a single full time student occupant with no proof of income may be required to show proof of full-time student status.

If there are any questions, please contact application support at 1-866-NYSERDA.