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Tag: Announcement

Service Territory Update

Program/s: EmPower+
To: EmPower+ Contractors
Summary: Service Territory Update
Questions: If there are any questions, please contact Contractor Support

Since April 2025, contractors have been limited to serving the North Country, Capital, Hudson Valley, and New York City Regions. Effective immediately, the territory restrictions for new and existing contractors are being lifted. Contractors can now request to add any territory, but they will be required to provide a business plan illustrating how they plan to serve the requested territory.

If there are any questions, please reach out to support.residential@nyserda.ny.gov or call (800)-284-9069.

Quarterly Certification Audit – Find-A-Contractor Site

Program/s: EmPower+ 
To: EmPower+ Participating Contractors
Summary: Quarterly Certification Audit – Find-A-Contractor Site
Questions: Elizabeth.Lazarou@nyserda.ny.gov

To ensure our records are current, we are conducting a quarterly review of EmPower+ Participating Contractor certifications. We ask that you take a moment to review your information on the EmPower+ site on behalf of your company, and respond with any changes by May 14th.

Per Section 5.5 of the Program Manual:

“The participating contractor shall provide NYSERDA written documentation identifying each certified individual and copies of their certifications. This is inclusive of staff who will be onsite in a customer’s home and not office staff or other support staff not at project locations. As an ongoing requirement, the participating contractor shall immediately inform the Program of any change to the list of certified staff.”

If there are any questions or if you need to provide updated certification information, please contact Elizabeth.Lazarou@nyserda.ny.gov. 

New Comfort Home Program Manager 

Program/s: Comfort Home
To: All Comfort Home Contractors
Summary: New Comfort Home Program Manager       
Contact with Questions: Steve Wagner

New Comfort Home Program Manager Steve Wagner is replacing Keith Bohling as the NYSERDA Comfort Home program manager.  Contractors should continue to first reach out to the primary support options shown below, reaching out to Steve in cases where escalation is needed or for unusual requests.

EmPower+ incentives for PSEG customers

Program/s: EmPower+
To: EmPower+ Contractors
Summary: EmPower+ incentives for PSEG customers
Questions: If there are any questions, please contact Contractor Support

Starting May 18, 2026, the total amount of incentives received from PSEG Home Comfort and Home Performance programs for Low- and Moderate-income customers will be deducted from the EmPower+ downstate incentive caps of $14,000 for low-income households and $7,000 for moderate income households.

When proposing a project for PSEG customers, the contractor will be required to supply the awards letter or letters for the Home Comfort and Home Performance Programs when submitting documents to NYHEP. The contractor should also include the PSEG incentive amounts in the utility section of the individual measure. NYHEP will then deduct these amounts from the possible incentive. This deduction in incentive will not affect the $14,000 IRA project cap. The contractor support site will have a copy of an April 3 webinar detailing how these incentives will be applied.

On April 21st there was a joint PSEG/NYSERDA webinar to review the new program rules and answer questions

If there are any questions, please reach out to support.residential@nyserda.ny.gov or call (800)- 284-9069.

March 2026 Version of the Utility Release Form

Program/s: Comfort Home
To: All Comfort Home Contractors
Summary: March 2026 Version of the Utility Release Form
Contact with Questions: keith.bohling@nyserda.ny.gov

Comfort Home has released the March 2026 version of the Utility Release Form, which updates the designation for account and POD numbers. The change aligns the form with the NYHEP changes made in late 2025 where the same fields are required. Account numbers are always required and POD numbers are also required when the customer’s electric provider is NYSEG, RG&E, or Central Hudson. The new form can be identified with a version date of “3/2026” in the footer at the bottom of page 2.

Contractors should use the new form for customer signatures going forward. Customers who already signed the old form do not need to sign the new form. For signatures already obtained, a new signature on the new form is not required.