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Training

QMS Nonconformance Training

Program/s: Quality & Market Standards, Empower+
To: EmPower+ Contractors
Summary: QMS Nonconformance Training
Contact with Questions:  inspections@nyserda.ny.gov

Details: Training will be delivered live via webinar for the contractor network and will also be recorded for future reference. The recorded sessions will be divided into short, 3–5 minute modules that contractors can use for training or as a quick reference in the field.

Two presentations will be provided: one covering fire hazards and the other focusing on indoor air quality. Each session will run about 25 minutes and will be held during the EmPower+ monthly contractor network meetings, typically on the first Friday of each month at 8:30 a.m. ET.

The upcoming sessions are scheduled for October 3 and November 7, 2025.

Additional Don’t Be Left Exposed – Spray Foam Training

Program Announcement:
Program/s: EmPower+
To: EmPower+ Contractors
Summary: Additional Don’t Be Left Exposed – Spray Foam Training
Contact with Questions: Matthew Houle

Details: Numerous contractors have contacted Program staff regarding the need for an additional Don’t Be Left Exposed training. NYSERDA has scheduled one last live training for September 26th, Part 1 8:30 a.m. – 10:00 a.m. and Part 2 10:15 a.m. – 11:45 a.m. ET. This training is required for all spray foam contractors as part of the certification requirements.

Please see links below to register for the training. The record version of the training will be added to the program manual soon.

Part 1 https://attendee.gotowebinar.com/rt/1852496123200937822
Part 2 https://attendee.gotowebinar.com/rt/9142122975425646682

Reminder of Required Spray Foam Training-Due October 2025

Program: EmPower+ and Comfort Home
To: EmPower+ and Comfort Home Participating Contractors
Summary: Reminder of Required Spray Foam Training-Due October 2025
Contact with Questions: Contract Support at (800) 284-9069 or email at support.residential@nyserda.ny.gov

This is a reminder for Participating Contractors installing spray foam through EmPower+ or Comfort Home. NYSERDA is requiring training for individuals working on spray foam projects to be completed no later than October 1, 2025. A list of the required training for Field Employees, Applicators, Crew Leaders, and Auditors can be found on the contractor support site at https://hpwescontractorsupport.com/program-resources/sprayfoamresources/.

Contractors are required to keep documentation of the trainings, including the training title, staff names, and dates the training was completed.

Contractors will need to submit a signed attestation verifying their company meets the new training requirements. This attestation form can be found at https://hpwescontractorsupport.com/wp-content/uploads/2025/03/Spray-Foam-Training-Requirements-Contractor-Acknowledgement-Form.pdf. Once completed, contractors can submit it to support.residential@nyserda.ny.gov.

Information on the Spray Foam Training Requirements was provided as part of the November 1, 2024, Contractor Check-in Webinar, which was recorded and can be found at https://hpwescontractorsupport.com/webinars/.

If you have any questions, please contact Contractor Support at 800- 284–9069 or email at support.residential@nyserda.ny.gov.

MyEnergy Portal Training Session Registration

Program/s: EmPower+
To: Participating Contractors and Clean Energy Hubs
Summary: MyEnergy Portal Training Session Registration
Contact with Questions: support.residential@nyserda.ny.gov

A training session to familiarize you with the MyEnergy Portal and its recent updates will be held in late July for Regional Clean Energy Hubs. The MyEnergy Portal enables New York State customers to apply and receive rebates for the new Appliance Upgrade Program (AUP), connect with Participating Contractors, Participating Retailers (AUP only), and Regional Clean Energy Hubs.

Training Sessions

  • Regional Clean Energy Hubs
    • Training Session: Wednesday, July 30 from 3:00 to 4:00 p.m. ET (Register Here)

Additional Support: If assistance is needed with the MyEnergy portal please submit the request support form on MyEnergy. A NYSERDA representative will be sent an email on your behalf.

NYSERDA Participating Contractor Heat Pump Training Series II

Program/s: EmPower+, Residential Energy Assessments, Comfort Home
To: Participating Contractors
Summary: NYSERDA Participating Contractor Heat Pump Training Series II
Contact with Questions: max.ciovacco@nyserda.ny.gov 

NYSERDA Heat Pump Training Series 
Fridays 8:00 a.m. – 9:00 a.m. ET 
To register for the series, please click here.

DateSeries #TopicPresenter
04/25/25   4Equipment Selection 1.5hrs TRC – JJ Sawicki 
05/09/25 5Design & Placement TRC – Matt/JJ/Brett
05/23/25 6Ancillary/Miscellaneous –  
Exterior Equipment Placement 
Snow shields 
Condensate lines 
Dehumidification 
Avoiding mold growth in heads 
Manufacturer commissioning checklist 		TRC – Chrissy Thisse 
06/13/25 7Putting it all together TRC – Matt Christie

Please reach out to Contractor Support at 1-800-284-9069 with any questions