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Program Announcement

Heat Pump Water Heater/Natural Gas Clarification

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Program: EmPower+
To: EmPower+ Participating Contractors
Summary: Heat Pump Water Heater/Natural Gas Clarification
Contact with Questions: Contract support at (800) 284 – 9069 or email at support.residential@nyserda.ny.gov

Below is a clarification on the replacement of natural gas-fired domestic hot water heaters with Heat Pump Water Heaters. In the EmPower+ Program Manual, it was indicated that natural gas to Heat Pump Water Heaters was not eligible for Program incentives; however, this is an allowed measure through EmPower+.

If you have an open project that you wish to add a Heat Pump Water Heater to, please submit an email to support.residential@nyserda.ny.gov with the enrollment number and water heater details so the project can be rolled back to work scope submission.

Section 5.15 of the Program Manual has been updated to reflect this clarification.

If you have any questions, please contact Contractor Support at 800- 284–9069 or email at support.residential@nyserda.ny.gov.

NYSERDA Participating Contractor Heat Pump Training Series II

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Program/s: EmPower+, Residential Energy Assessments, Comfort Home
To: Participating Contractors
Summary: NYSERDA Participating Contractor Heat Pump Training Series II
Contact with Questions: max.ciovacco@nyserda.ny.gov

NYSERDA Heat Pump Training Series 
Fridays 8:00 a.m. – 9:00 a.m. ET 
To register for the series, please click here.

DateTopicPresenter
03/14/25 
Manual J – Overview, including inputs & data gathering 
-Take offs 		Matt Christie/TRC+ 
03/28/25 Equipment Selection/ Manual D & S (NEEP tool) 
-Determine design heating capacity, select equipment 
-Avoiding oversizing 
-When/how to use supplemental systems- guidelines of minimum size 		NYSERDA/Max Ciovacco or TRC – Manual D 
04/11/25 Over-sizing, Over-zoning, under-sizing with back up heat (5kw up to 20% of heating load) SWA – Robb Aldrich 
04/25/25   Design and placement of the system, Value engineering principles and practices TRC – Matt Christie 
05/09/25 Office Hours/feedback TRC – JJ Sawicki 
05/23/25 Ancillary/Miscellaneous –  
Exterior Equipment Placement 
Snow shields 
Condensate lines 
Dehumidification 
Avoiding mold growth in heads 
Manufacturer commissioning checklist 		TRC – Chrissy Thisse 
06/13/25 Using Manual J in Design- Putting it all together TRC – TBD

EmPower+ Vendor Agreement Changes

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Programs: EmPower+ 
To: Participating EmPower+ Appliance Vendors 
Summary: Vendor Agreement Changes 
Questions: If there are any questions or you would like to change your participation status send an email to empower.residential@nyserda.ny.gov 

The following changes have been made to the EmPower+ Appliance Vendor Agreement and are applicable to all current Vendors. These changes will become effective February 15, 2025. The Vendor Agreement can be reviewed in full in Section 2 of the Program Manual and should be reviewed in its entirety. For existing Vendors, no action is required on your part to continue your participation. 

Below is a summary of the changes: 

  • Section 2.C- Removed the “American-Made” requirement 
  • Section 2.U- Updated the Dispute Resolution Policy 
  • Added Exhibit A: Standard terms and Conditions  
  • Added Exhibit B NYSERDA Prompt Payment Policy Statement 

Should you no longer wish to participate in the Program, or if you have any objection to continuing participation in the Program under these terms and conditions, please provide notice to NYSERDA by emailing empower.residential@nyserda.ny.gov no later than February 28, 2025 

Co-operative Advertising and Training Program Now Closed

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Program/s: All
To: Participating Contractors
Summary: Co-operative Advertising and Training Program Now Closed
Contact with Questions:  coop@nyserda.ny.gov

Thank you to all participants in the Co-operative Advertising and Training Program for Clean Energy Partners. This program has now exhausted all available funding and has closed.

Previously approved applications should continue to submit a payment request form within 60 days of the completion of the advertising or training for reimbursement.

Since launching in August of 2020, the program was able to provide cost-sharing incentives to almost 200 participating partners across a approximately 1,500 applications. Together, our combined efforts have grown the awareness of clean energy products and services as their related benefits.  Thank you again for your participation in the program.

Attic insulation photos for Package B

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 Program/s: Comfort Home
To: All Comfort Home contractors
Summary: Attic insulation photos for Package B
Contact with Questions: Keith Bohling, keith.bohling@nyserda.ny.gov                  

Comfort Home installations submitted for package B where attic gable walls are included must include photos. The photos must show the attic walls being insulated.  If attic wall insulation is added to insulate an adjacent conditioned space, the photos must show both the attic and the conditioned spaces.  For more details, please review the December 2024 contractor webinar slides here.