Program/s: Comfort Home To: All Comfort Home Contractors Summary: New Customer Release Form Available Contact with Questions: Comfort Home Operations Team at 1-888-406-4009 or [email protected]
Details: A revised Comfort Home customer release form is now available on the Comfort Home contractor SharePoint page and was emailed to all contractors on August 2, 2024. This form may be used now and must be used effective August 26, 2024. The new form includes updated release authorization language allowing NYSERDA to share project information with the customer’s utilities and Department of Public Service. Release forms submitted on or after August 26, 2024, will need to use the new form.
Program/s: Residential Energy Assessment Program To: All REA Contractors Summary: Updated REA Customer Attestation Form – August 26, 2024 Contact with Questions:[email protected]
Details: A revised version of the REA Customer Attestation Form has been posted to the REA Contractor Website. Enrollments submitted on or after August 26, 2024, will need to use the new attestation form. The update includes a new release authorization allowing NYSERDA to share project information with the customer’s utilities and Department of Public Service as well as verbiage that participating contractors are independent contractors.
Program/s: EmPower+ To: Participating Contractors Summary: EmPower+ Project Contract Requirement- Update Questions: Please contact Contractor Support at 1-800-284-9069.
Effective August 1, 2024, Participating Contractors must generate a project contract for all EmPower+ projects, even if the Program is paying for 100% of the project cost. Contracts must be drafted in accordance with the requirements set forth in the Residential Contractor Participation Agreement in Section 2.4 of the Program Manual. For new work scope submissions, where EmPower+ funding is covering the entire cost of the project, contracts with the customer must contain the following statement: “The contract price is being paid by NYSERDA through the EmPower+ program, for and on behalf of the customer.” A copy of the contract must be included as part of the final project submission paperwork. Section 8.1 of the Program Manual has been added to provide an overview of the project paperwork required for each project type.
If there are any questions, please contact Contractor Support at 1-800-284-9069.
Program/s: EmPower+ To: Participating Contractors, Hubs Summary: EmPower+ Application Update Questions: Please contact Contractor Support at 1-800-284-9069.
The EmPower+ Application has been updated to include additional language in the attestation for sharing customer information with the Department of Public Service. The online application and English version of the application have already been updated and can be found at https://www.nyserda.ny.gov/All-Programs/EmPower-New-York-Program/EmPower-Application. The translated versions of the application are in the process of being updated and will be posted once complete. The updated version of the application can be used immediately, and Program is requesting contractors and Hubs to transition to the updated application no later than August 28.
The added language can be found below.
“Customer agrees and authorizes their utility’s sharing of the participant-customer’s information and/or project-level information with New York State Department of Public Service Staff and NYSERDA, including its agents or authorized representatives, consistent with NYSERDA’s New York State Public Service Commission and statutorily authorized responsibilities, including, but not limited to supporting market development initiatives, and other evaluation and measurement activities. (For clarity, the term project level includes the information based on the scope of the project, including, but not limited to, aggregated and anonymized whole building, building or subsets of the project.)”
If there are any questions, please contact Contractor Support at 1-800-284-9069.
Program/s: EmPower+ To: Participating Contractors, Hubs Summary: EmPower+ Application Update Questions: Please contact Contractor Support at 1-800-284-9069.
The EmPower+ Application has been updated to include additional language in the attestation for sharing customer information with the Department of Public Service. The online application and English version of the application have already been updated and can be found at https://www.nyserda.ny.gov/All-Programs/EmPower-New-York-Program/EmPower-Application. The translated versions of the application are in the process of being updated and will be posted once complete. The updated version of the application can be used immediately, and Program is requesting contractors and Hubs to transition to the updated application no later than August 28.
The added language can be found below.
“Customer agrees and authorizes their utility’s sharing of the participant-customer’s information and/or project-level information with New York State Department of Public Service Staff and NYSERDA, including its agents or authorized representatives, consistent with NYSERDA’s New York State Public Service Commission and statutorily authorized responsibilities, including, but not limited to supporting market development initiatives, and other evaluation and measurement activities. (For clarity, the term project level includes the information based on the scope of the project, including, but not limited to, aggregated and anonymized whole building, building or subsets of the project.)”
If there are any questions, please contact Contractor Support at 1-800-284-9069.