Tag: NYHEP

Program: EmPower+ and REA
To: EmPower+ and REA Contractors
Summary: NYHEP Updates
Contact with Questions: If you experience any issues reaching the contractor support team by phone, please send an email to [email protected]

All Users:  

• Display a warning box with a 10-minute countdown prior to automatically being logged out due to inactivity.   
• Single sign-on enabled.  Users logged into Salesforce can also log into NYHEP without entering credentials. 
• Search feature enhancement.  Users may use the search bar to locate a project using Enrollment Number, Reference Number, or Customer Last Name 
• Project Acceptance Extension. System configuration aligned with extension policy announced in December 2023 
• “Application Processor” label changed to “Community Hub” 
• Forgot Your Password” dialog box updated to ask for “user ID”
  • Numerous back-end data exchange enhancements, other bug fixes, and performance improvements 

Program: EmPower+ and REA
To: EmPower+ and REA Contractors
Summary: NYHEP Updates
Contact with Questions: If you experience any issues reaching the contractor support team by phone, please send an email to [email protected]

The following NYHEP changes will go live April 25. Knowledge Base articles with be updated to reflect these changes.

All Users:  

• Display a warning box with a 10-minute countdown prior to automatically being logged out due to inactivity.   
• Single sign-on enabled.  Users logged into Salesforce can also log into NYHEP without entering credentials. 
• Search feature enhancement.  Users may use the search bar to locate a project using Enrollment Number, Reference Number, or Customer Last Name 
• Project Acceptance Extension. System configuration aligned with extension policy announced in December 2023 
• “Application Processor” label changed to “Community Hub” 
• Forgot Your Password” dialog box updated to ask for “user ID”
  • Numerous back-end data exchange enhancements, other bug fixes, and performance improvements