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Tag: Holiday Impact

Holiday Impacts on EmPower+ Program

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To: Participating Contractors
Regarding Programs: EmPower+
Summary: Holiday Impacts on EmPower+ Program
Contact: Reach out to your Account Manager

NYSERDA wishes you and your family a happy and safe holiday season. Please see below for EmPower+ program staff and implementation staff hours for the end of December and beginning of January.

CLOSURES:

  • Monday, December 25: NYSERDA & CLEAResult
  • Tuesday, December 26: CLEAResult
  • Monday, January 1: NYSERDA & CLEAResult

EmPower+

INVOICES:

CLEAResult will submit two invoices to NYSERDA the week of the 24th with payments expected to be dispersed within 2-3 days.

  • Wednesday, December 27 with an estimated payment by Jan 2
  • Thursday, December 28 an estimated payment by Jan 3

Participating contractors working in the field in need of an emergency approval may contact Michael Downing – 774-314-2220 on Monday, 12/25, Brendon Fox – 518-207-4512 on Tuesday, 12/26 and Pete Hoke – 518-207-4534 on Monday, 1/1. The Tech Services team also includes information in their autoreply and voicemail messages directing contractors on who to go to if they have an emergency or to reach out to contractor support for non-emergency matters and someone will get back to them after the holidays. If there is an emergency that requires assistance from Shared Services, please contact Lindsay Huba-Zhang at 518-598-3573, otherwise non-emergency matters will be responded to after the holiday.

REA Invoices

To: REA Contractors
Regarding Programs: REA Program
Summary: REA Invoices
Contact: There will be no REA invoice payments the week of Dec. 26 through Dec. 30

There will be no REA invoice payments the week of Dec. 26 through Dec. 30

Holiday Hours

To: Contractors and Stakeholders
Regarding Programs: EmPower New York & Assisted Home Performance
Summary: Holiday Hours
Contact: See Announcement

NYSERDA wishes you and your family a happy and safe holiday season and a Happy New Year! Please see below for EmPower and AHP program staff and implementation staff hours for the final week of December.

CLEAResult

  • Closed Friday December 23 and Monday December 26.
  • Closed Monday January 2.

NYSERDA

  • Closed Monday December 26, limited staff the week of December 26.
  • Closed Monday January 2.

Participating contractors working in the field in need of an emergency approval may contact Lea Campbell at (518) 207-4510, on Friday, 12/23, John Carrigan at (518) 309-0568 on Monday, 12/26, and Michael Downing (401) 330-8749, on Monday, 1/2. The Tech Services team also includes information in their autoreply and voicemails directing contractors on who to go to if they have an emergency or to reach out to contractor support for non-emergency matters and someone will get back to them after the holidays. If there is an emergency that requires assistance from Shared Services, please contact Lindsay Huba-Zhang at (518) 598-3573, otherwise non-emergency matters will be responded to after the holiday. Incentive invoices will processed as normal both weeks and payment should not be impacted by the holiday.

Staff Hours for Thanksgiving

To: Contractors
Regarding Programs: EmPower New York & Assisted Home Performance
Summary: Staff Hours for Thanksgiving

NYSERDA wishes you and your family a happy and safe Thanksgiving. Please see below for EmPower and AHP program staff and implementation staff hours for the Thanksgiving Holiday.

NYSERDA: Closed Thursday, limited staffing Friday

CLEAResult: Closed Thursday and Friday

Participating contractors working in the field in need of an emergency approval may contact Johanna Sorensen – 518-207-4535 on Thursday, 11/24 and Brendon Fox – 518-207-4512 on Friday, 11/25. The Tech Services team also includes information in their autoreply and voicemails directing contractors on who to go to if they have an emergency or to reach out to contractor support for non-emergency matters and someone will get back to them after the holiday. If there is an emergency that requires assistance from Shared Services, please contact Lindsay Huba-Zhang at 518-598-3573, otherwise non-emergency matters will be responded to after the holiday. With the holiday, there will only be one AHP/EmPower incentive invoice processed during the week of 11/21. Incentive invoicing processing will return to twice per week beginning the week of 11/28.