Staff Hours for Thanksgiving

To: Contractors
Regarding Programs: EmPower New York & Assisted Home Performance
Summary: Staff Hours for Thanksgiving

NYSERDA wishes you and your family a happy and safe Thanksgiving. Please see below for EmPower and AHP program staff and implementation staff hours for the Thanksgiving Holiday.

NYSERDA: Closed Thursday, limited staffing Friday

CLEAResult: Closed Thursday and Friday

Participating contractors working in the field in need of an emergency approval may contact Johanna Sorensen – 518-207-4535 on Thursday, 11/24 and Brendon Fox – 518-207-4512 on Friday, 11/25. The Tech Services team also includes information in their autoreply and voicemails directing contractors on who to go to if they have an emergency or to reach out to contractor support for non-emergency matters and someone will get back to them after the holiday. If there is an emergency that requires assistance from Shared Services, please contact Lindsay Huba-Zhang at 518-598-3573, otherwise non-emergency matters will be responded to after the holiday. With the holiday, there will only be one AHP/EmPower incentive invoice processed during the week of 11/21. Incentive invoicing processing will return to twice per week beginning the week of 11/28.