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Holiday Impacts on EmPower+ Program

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To: Participating Contractors
Regarding Programs: EmPower+
Summary: Holiday Impacts on EmPower+ Program
Contact: Reach out to your Account Manager

NYSERDA wishes you and your family a happy and safe holiday season. Please see below for EmPower+ program staff and implementation staff hours for the end of December and beginning of January.

CLOSURES:

  • Monday, December 25: NYSERDA & CLEAResult
  • Tuesday, December 26: CLEAResult
  • Monday, January 1: NYSERDA & CLEAResult

EmPower+

INVOICES:

CLEAResult will submit two invoices to NYSERDA the week of the 24th with payments expected to be dispersed within 2-3 days.

  • Wednesday, December 27 with an estimated payment by Jan 2
  • Thursday, December 28 an estimated payment by Jan 3

Participating contractors working in the field in need of an emergency approval may contact Michael Downing – 774-314-2220 on Monday, 12/25, Brendon Fox – 518-207-4512 on Tuesday, 12/26 and Pete Hoke – 518-207-4534 on Monday, 1/1. The Tech Services team also includes information in their autoreply and voicemail messages directing contractors on who to go to if they have an emergency or to reach out to contractor support for non-emergency matters and someone will get back to them after the holidays. If there is an emergency that requires assistance from Shared Services, please contact Lindsay Huba-Zhang at 518-598-3573, otherwise non-emergency matters will be responded to after the holiday.