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Tag: Guidelines

EmPower+ Customer Acceptance Extension

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To: EmPower+ Contractors
Regarding Programs: EmPower+
Summary: EmPower+ Customer Acceptance Extension
Contact: Please reach out to your Account Manager

The Empower+ program is announcing an extension of the time contractors have to accept customers in the NYHEP portal from 5 business days and one 5 business day extension to 15 calendar days with one 5 calendar day extension. The program encourages contractors to accept customers as soon as possible so they have the best program experience. This extension will remain in effect until current portal stability issues have been thoroughly resolved. If there are any questions, please contact your Account Manager. 

Standards and Quality Assurance Policies and Procedures

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To: Contractors
Regarding Programs: EmPower+
Summary: Standards and Quality Assurance Policies and Procedures
Contact: Amy Kasson-Muzio, Amy.Kasson-Muzio@nyserda.ny.gov

Dear Stakeholders,

NYSERDA Standards and Quality Assurance (SQA) Policies and Procedures have been updated and are available on the Contractor support website in the 2023 EmPower+ Program Manual, Section 10.2.

All questions should be sent to inspections@nyserda.ny.gov and a member of the SQA team will respond to you in a timely manner.

We appreciate the hard work and effort put forth by all installers.

Sincerely,

The Standards and Quality Assurance Team

Find A Contractor Tool

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To: All Residential Contractors
Regarding Programs: EmPower+
Summary: Find A Contractor Tool
Contact: Please reach out to your Account Manager

NYSERDA is aware of an issue on our website where Contractor DBA names are not surfacing properly in the Find a Contractor tool . We are working to resolve this issue and expect a fix to be in place within the next week. We apologize for any inconvenience.

No Heat Guidelines

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To: EmPower+ Contractors
Regarding Programs: EmPower+
Summary: No Heat Guidelines
Contact: Please reach out to your Account Manager

The 2023-2024 No-Heat Guidelines are available and can be found in Section 5.9 of the Program Manual. The no heat season begins October 1, 2023 and continues through May 31, 2024. Please review these guidelines for additional information.

If you have any questions, please reach out to your account manager.

Update to Blower Door Requirement

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To: Participating Comfort Home Contractors
Regarding Programs: Comfort Home Pilot Program
Summary: Update to Blower Door Requirement
Contact: comforthome@nyserda.ny.gov

All Load Reduction Installs with an On-Site Installation Date AND Assessment Date of 6/15/23 or later will REQUIRE both a Blower Door Test In and Out to be completed. If the Assessment Date is before 6/15/23 and the On-Site Installation Date is on or after 6/15/23 we will only require the Blower Door Test Out to be completed.

Scenario 1: Assessment Date: before 6/15/23 |Install Date: on or after 6/15/23

  • Pre Blower Door Test – optional
  • Post Blower Door Test – required

Scenario 2: Assessment Date: on or after 6/15/23 |Install Date: on or after 6/15/23

  • Pre Blower Door Test – required
  • Post Blower Door Test – required