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Tag: EmPower+

Office of Temporary and Disability Assistance (OTDA)

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Programs: EmPower+
To: Participating Contractors
Summary: Office of Temporary and Disability Assistance (OTDA)
Contact with Questions: Please reach out to contractor support at 1-800-284-9069

NYSERDA has received approximately $9.5 million from the Office of Temporary and Disability Assistance (OTDA) funding to serve Home Energy Assistance Program (HEAP) recipients with envelope and heat pump measures. This funding is currently live.

To qualify for this offering, customers must provide one of the following at the time of application: 

  1. HEAP (Heating) award letter dated between October 1, 2023, or later, with Client Identification Number (CIN) or Case Number. 
  2. HEAP (Cooling) award letter dated between October 1, 2023, or later with CIN or Case Number. 
  3. Supplemental Nutrition Assistance Program (SNAP) award letter dated between October 1, 2023, or later, with a Case Number. 

For applications that have already been submitted, if the higher incentive amount is requested, Program will need an updated award letter per the above and TRC will need to confirm eligibility with OTDA. Once eligibility is confirmed, TRC will update Salesforce with the higher maximum incentive amount and notify CLEAResult.  

For this offering, up to $20,000 in funding is available per household.  To be considered for funding, households must be identified with an approved application no later than July 1, 2024, and work must be completed by September 30, 2025. Funding is available on a first come first served basis. Being identified as eligible for the funding does not reserve funds. It is up to the participating contractor to complete the work in a timely manner while the funds are still available if they wish to serve households at the higher incentive cap.  

This funding is available to all current program year HEAP recipients including households on Long Island and in municipal utility territories. This funding cannot be used in conjunction with the upcoming Inflation Reduction Act (IRA) funding for the same project.

Information regarding the OTDA offering was included on the May 3, 2024, contractor webinar. If you missed the webinar, you can access it, along with a frequently asked questions document, here.

If there are any questions on the application process, please call us at 1-866-NYSERDA. For project related questions, please contact contractor support at 1-800-284-9069.  

Online EmPower+ Application Updates 

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Programs: EmPower+
To: Participating Contractors and Hubs 
Summary: Online EmPower+ Application Updates 
Contact with Questions: 1-866-NYSERDA 

The online version of the EmPower+ Application has been updated to capture changes implemented on the paper version of the application in February of this year. These changes went live on May 4, 2024. In addition, updates specific to the online application have been made to accommodate process changes. Applications in the system prior to May 4, 2024, that were not submitted, will need to reapply.

Below is a summary of the online application changes: 

  • Consolidated Edison (Con-ed) Account Numbers- Con-Ed has updated the format of their utility account numbers from 15 digits to 11 digits. The online application has been updated to accept both the new format and the historic format.  
  • Attestation Language- Minor changes have been made to accommodate projects with Inflation Reduction Act (IRA) funding. 
  • Demographics and Household Information- Historically, this was one section of the application, now there is a standalone Demographics Section and a separate Household Information Section.

In the upcoming weeks, the knowledge base will be updated with screenshots to reflect the changes to the on-line application. In the meantime, if there are questions on completing the online application, please reach out to 1-866-NYSERDA.  

NYHEP Trainings in Preparation for the Launch of the IRA HEAR Offering

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Programs: EmPower+
To: Participating Contractors and Hubs 
Summary: NYHEP Trainings in Preparation for the Launch of the IRA HEAR Offering
Contact with Questions: Please reach out to contractor support at 1-800-284-9069

On May 3, 2024, Program provided an overview of the upcoming Inflation Reduction Act (IRA) offering. It is expected that the funding through the early enablement section of the IRA Home Electrification and Appliance Rebates (HEAR) Program will be available in late May or early June; however, these dates remain tentative. If you missed the webinar, you can access it, along with a frequently asked questions document, here.  

The webinar covered the following topics: 

  • General IRA overview/estimated funding 
  • Eligibility updates 
  • Program process changes  
  • Cost effectiveness criteria 

Over the next few weeks, NYSERDA will be updating Program materials, webpages, marketing materials and the NY Home Energy Portal (NYHEP) in preparation for the launch of the IRA HEAR offering.  

NYSERDA will be providing Contractor/Hub trainings on the following dates: 

Training Webinar #1: Wed, May 22, 3-4pm

Training Webinar #2: Tue, May 28, 8:30-9:30am

In addition to the trainings, CLEAResult will host office hours in late May and throughout June to address additional questions. These dates and information on how to attend will be included in the next program announcement.  

For additional information please visit NYSERDA’s IRA website.  

NYHEP Updates

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Program: EmPower+ and REA
To: EmPower+ and REA Contractors
Summary: NYHEP Updates
Contact with Questions: If you experience any issues reaching the contractor support team by phone, please send an email to support.residential@nyserda.ny.gov

The following NYHEP changes will go live April 25. Knowledge Base articles with be updated to reflect these changes.

All Users:  

  • Display a warning box with a 10-minute countdown prior to automatically being logged out due to inactivity.   
  • Single sign-on enabled.  Users logged into Salesforce can also log into NYHEP without entering credentials. 
  • Search feature enhancement.  Users may use the search bar to locate a project using Enrollment Number, Reference Number, or Customer Last Name 
  • Project Acceptance Extension. System configuration aligned with extension policy announced in December 2023 
  • “Application Processor” label changed to “Community Hub” 
  • Forgot Your Password” dialog box updated to ask for “user ID”
    • Numerous back-end data exchange enhancements, other bug fixes, and performance improvements 

New Call System is Live 

Events, Training Opportunities and ConferencesArchive
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Programs: EmPower+
To: EmPower+ Contractors
Summary: New Call System is live 
Contact with Questions: If you experience any issues reaching the contractor support team by phone (1-800-284-9069), please send an email to support.residential@nyserda.ny.gov 

The EmPower+ program has implemented a new call handling system as of April 17, 2024. If you experience any issues reaching the contractor support team by phone, please send an email to support.residential@nyserda.ny.gov.