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Tag: EmPower+

Referring to the Program as EmPower+

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To: EmPower+ Participating Contractors
Regarding Programs: EmPower+
Summary: Referring to the Program as EmPower+
Contact: Please reach out to your Account Manager

Following the launch of EmPower+ in July, NYSERDA requested Participating Contractors review their literature and websites and change all references of EmPower NY and Assisted Home Performance with ENERGY STAR® to EmPower+ by September 1, 2023. In addition, marketing and promotional materials as well as forms with the EmPower or Assisted Home Performance program names should have ceased to be used by September 1, 2023, at the latest.

When discussing program offerings with customers, please refer to the Program as EmPower+, this helps create program awareness and helps eliminate confusion.  Also, moving forward, any marketing or media review requests with references to “EmPower” and not EmPower+ will be denied. In addition, please ensure any references to EmPower or Assisted Home Performance in your own literature or on company websites have been updated to EmPower+.

Please reach out to your Account Manager with any questions.

Staff Hours for Thanksgiving

Events, Training Opportunities and ConferencesArchive
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To: Participating Contractors
Regarding Programs: EmPower+
Summary: Staff Hours for Thanksgiving
Contact: Reach out to your Account Manager

NYSERDA wishes you and your family a happy and safe Thanksgiving. Please see below for EmPower+ program staff and implementation staff hours for the Thanksgiving Holiday.

NYSERDA: Closed Thursday, limited staffing Friday

CLEAResult: Closed Thursday and Friday

Participating contractors working in the field in need of emergency approval may contact Jeannette Francis – 518-360-2166 on Thursday, 11/23 and Pete Hoke – 518-207-4534 on Friday, 11/24. The Tech Services team also includes information in their autoreply and voicemails directing contractors on who to go to if they have an emergency or to reach out to contractor support for non-emergency matters and someone will get back to them after the holiday. If there is an emergency that requires assistance from Shared Services, please contact Lindsay Huba-Zhang at 518-598-3573, otherwise non-emergency matters will be responded to after the holiday. With the holiday, there will only be one EmPower+ incentive invoice processed during the week of 11/20. Incentive invoicing processing will return to twice per week beginning the week of 11/27.

Clean Energy for Homes Conference

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To: Everyone
Regarding Programs: Clean Energy for Homes Conference
Summary: Clean Energy for Homes Conference & Trade Show, February 13-14, 2024, Saratoga Springs.
Contact: https://building-performance.org/events/regional/clean-energy/

Join us for The Clean Energy for Homes Conference & Trade Show, hosted February 13-14, 2024, in Saratoga Springs, New York. This two-day event, offered by the Building Performance Association, provides regional education for those working in the state of New York and in surrounding states.

Earn Continuing Education Units (CEUs) from allied organizations when you attend conference sessions and workshops. Continuing education credits can be accredited through our allied organizations, including BPI (including QCI, HHE, and EA), InterNACHI, NARI, and NATE.

Both days of the conference feature a trade show, giving you a look at ways to expand your business, show off new technology and products, and make new connections. Plus, you’ll meet other attendees who understand the work you do every day.

NYSERDA, the Host Sponsor, is offering a $100 discount for New York State businesses and residents for the first 200 registrations. Use the code NYSTATE100 to apply the discount. You must use the discount code at time of registration to be receive the discount.

Additional discounts are available for both first-time attendees and registrants that are part of or serve disadvantaged communities. Contact resmarket@nyserda.ny.gov for more details.

The number of available discounts are limited. Register today to secure your discounted rate!

New York Home Energy Portal (NYHEP) Processing Times

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To: EmPower+ Participating Contractors
Regarding Programs: EmPower+
Summary: New York Home Energy Portal (NYHEP) Processing Times 8:00 PM 11/22- 11/26
Contact: Contact your Account Manager

As part of the continuing efforts to migrate historic documents/projects to the New York Home Energy Portal (NYHEP), NYSERDA will be taking advantage of the long Thanksgiving break.  Starting Wednesday, November 22 at 8:00 pm and continuing through Sunday, November 26, NYSERDA is planning a large file transfer.  During this time, the system may perform slower than usual.  We appreciate your continued support and understanding as the system is built out.   

If you have any questions, please contact your Account Manager.  

Field Change Order and Assessment Installation Form

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To: EmPower+ Participating Contractors
Regarding Programs: EmPower+
Summary: Field Change Order and Assessment Installation Form
Contact: Please contact your Account Manager

Effective January 1, 2024, the following process requirements will be in place for Field Change Orders and the Assessment Installation Form. 

Field Change Orders

For projects where the approved workscope is different than the final workscope, regardless of the dollar amount, a Field Change Order must be completed and signed by the household as affirmation they have been informed of the modification to the project. In instances where the changes are greater than $500, the Participating Contractor must receive approval from the Program. This can be a call to the account manager or through the contractor support line if the account manager is unavailable.

Assessment Installation Form

For all projects, the Assessment Installation Form must be reviewed and signed by the household. Preferably, this should occur at the time of the assessment; however, it can be signed at a later stage providing a signed copy is uploaded as part of the final project submission.

Currently, NYSERDA is working with the BPCA and Participating Contractors to review and streamline existing Program forms. NYSERDA expects this to effort be completed in early 2024 and will provide updates to the forms and requirements once available.