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Tag: EmPower+

Inflation Reduction Act HEAR Funding for EmPower+

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Programs: EmPower+
To: Participating Contractors
Summary: Inflation Reduction Act HEAR Funding for EmPower+
Questions: If there are any questions on the application process, please call us at 1-866-NYSERDA. For project related questions, please contact contractor support at 1-800-284-9069. 

NYSERDA is pleased to announce the Inflation Reduction Act (IRA) offering for the EmPower+ program through the IRA Home Electrification and Appliance Rebates (HEAR) Program will be available beginning June 3, 2024. Please read through this announcement for information on reviewing past webinars and trainings, upcoming webinars and office hours, and changes to the Program Manual.

On May 3, 2024, NYSERDA provided an overview of the IRA HEAR Program offering for the EmPower+ program. If you missed the webinar, you can access it, along with a question and answer document, here.  

The webinar covered the following topics: 

  • General IRA overview/estimated funding 
  • Eligibility updates 
  • Program process changes  
  • Cost effectiveness criteria 

CLEAResult provided IRA HEAR contractor training on May 22nd and May 28th. If you missed these trainings, the May 28th training has been posted to the Webinars section on the Contractor Support site: https://hpwescontractorsupport.com/webinars/. The specific links are: Video and PDF

Upcoming Training and Webinars

Be sure to register for the June 21st Contractor Webinar, where Program will be available to answer additional IRA-related questions. To register, click here.

CLEAResult will host office hours in late May and throughout June to address additional IRA/Program questions. Be sure to attend one of the below sessions if you are interested.

Participating Contractors and Other Interested Parties

Office Hours #4:  Tue, June 18, 3-4pm

Office Hours #5: Tue, June 25, 9-10am

Appliance Vendor Contacts 

Events, Training Opportunities and ConferencesArchive
EmPower+Archive
Residential Energy AssessmentsArchive
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Green Jobs – Green New York Residential FinancingArchive
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Programs: EmPower+
To: Participating Contractors
Summary: Appliance Vendor Contacts 
Contact with Questions: Contractor Support

The Program wanted to highlight a feature of NYHEP that is available to contractors to surface and provide appliance vendor information in the event a customer reaches out to them directly. This feature is available to enhance customer service by providing timely and accurate information regarding appliance vendors.

Vendor information can be found in NYHEP under Main Menu>Enrollments, entering identifying information in the corresponding field (last name, street address, etc.) and selecting ‘Appliance’ in the Program field before clicking Search.

The vendor’s name can be found in the ‘Installer’ column. If ‘Installer’ is blank, the appliance order has not yet been placed. Results can be further filtered or sorted by Enrollment Status.

The list of participating appliance vendors is located on the Program Contacts page of the Contractor Support website, https://hpwescontractorsupport.com/program-contacts/.

If you have any questions, please reach out to Contractor Support.

Inflation Reduction Act HEAR Funding for EmPower+ (NYHEP Trainings)

Events, Training Opportunities and ConferencesArchive
EmPower+Archive
Residential Energy AssessmentsArchive
Comfort Home PilotArchive
Green Jobs – Green New York Residential FinancingArchive
General AnnouncementsArchive

Programs: EmPower+
To: Participating Contractors
Summary: Inflation Reduction Act HEAR Funding for EmPower+

On May 3, 2024, NYSERDA provided an overview of the upcoming Inflation Reduction Act (IRA) offering for the EmPower+ program. It is expected that the funding through for IRA Home Electrification and Appliance Rebates (HEAR) Program will be available to consumers in late May or early June; however, these dates remain tentative. If you missed the webinar, you can access it, along with a question and answer document, here.  

The webinar covered the following topics: 

  • General IRA overview/estimated funding 
  • Eligibility updates 
  • Program process changes  
  • Cost effectiveness criteria 

NYSERDA will be providing Contractor/Hub trainings on the following dates: 

Training Webinar #1: Wed, May 22, 3-4pm

Training Webinar #2: Tue, May 28, 8:30-9:30am

In addition to the trainings, CLEAResult will host office hours in late May and throughout June to address additional questions. Be sure to attend one of the below sessions if you have any questions.

Participating Contractors and Other Interested Parties

Office Hours #1: Tue, June 4, 3-4pm

Office Hours #3: Wed, June 12, 9-10am

Office Hours #4: Tue, June 18, 3-4pm

Office Hours #5: Tue, June 25, 9-10am

Regional Clean Energy Hubs

Office Hours #2: Wed, June 5, 3-4pm

NYHEP Updates

Events, Training Opportunities and ConferencesArchive
EmPower+Archive
Residential Energy AssessmentsArchive
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Program: EmPower+ and REA
To: EmPower+ and REA Contractors
Summary: NYHEP Updates
Contact with Questions: If you experience any issues reaching the contractor support team by phone, please send an email to [email protected]

All Users:  

  • Display a warning box with a 10-minute countdown prior to automatically being logged out due to inactivity.   
  • Single sign-on enabled.  Users logged into Salesforce can also log into NYHEP without entering credentials. 
  • Search feature enhancement.  Users may use the search bar to locate a project using Enrollment Number, Reference Number, or Customer Last Name 
  • Project Acceptance Extension. System configuration aligned with extension policy announced in December 2023 
  • “Application Processor” label changed to “Community Hub” 
  • Forgot Your Password” dialog box updated to ask for “user ID”
    • Numerous back-end data exchange enhancements, other bug fixes, and performance improvements 

Office of Temporary and Disability Assistance (OTDA)

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Programs: EmPower+
To: Participating Contractors
Summary: Office of Temporary and Disability Assistance (OTDA)
Contact with Questions: Please reach out to contractor support at 1-800-284-9069

NYSERDA has received approximately $9.5 million from the Office of Temporary and Disability Assistance (OTDA) funding to serve Home Energy Assistance Program (HEAP) recipients with envelope and heat pump measures. This funding is currently live.

To qualify for this offering, customers must provide one of the following at the time of application: 

  1. HEAP (Heating) award letter dated between October 1, 2023, or later, with Client Identification Number (CIN) or Case Number. 
  2. HEAP (Cooling) award letter dated between October 1, 2023, or later with CIN or Case Number. 
  3. Supplemental Nutrition Assistance Program (SNAP) award letter dated between October 1, 2023, or later, with a Case Number. 

For applications that have already been submitted, if the higher incentive amount is requested, Program will need an updated award letter per the above and TRC will need to confirm eligibility with OTDA. Once eligibility is confirmed, TRC will update Salesforce with the higher maximum incentive amount and notify CLEAResult.  

For this offering, up to $20,000 in funding is available per household.  To be considered for funding, households must be identified with an approved application no later than July 1, 2024, and work must be completed by September 30, 2025. Funding is available on a first come first served basis. Being identified as eligible for the funding does not reserve funds. It is up to the participating contractor to complete the work in a timely manner while the funds are still available if they wish to serve households at the higher incentive cap.  

This funding is available to all current program year HEAP recipients including households on Long Island and in municipal utility territories. This funding cannot be used in conjunction with the upcoming Inflation Reduction Act (IRA) funding for the same project.

Information regarding the OTDA offering was included on the May 3, 2024, contractor webinar. If you missed the webinar, you can access it, along with a frequently asked questions document, here.

If there are any questions on the application process, please call us at 1-866-NYSERDA. For project related questions, please contact contractor support at 1-800-284-9069.