To: Participating Contractors Regarding Programs: Comfort Home Pilot Program Summary: Comfort Home Fact Sheet Prints will be Distributed to all Contractors via Mail Contact:comforthome@nyserda.ny.gov
The Comfort Home team will be sending out print copies of our Comfort Home Customer Facing Fact Sheet to all participating contractors. We hope this will cut down on your company’s print costs and encourage you all to travel with the fact sheets to distribute to homeowners that are eligible for Comfort Home!
Fact Sheets will be sent to the address we have on file and that is the one listed on our website. If your address has changed reach out to the comforthome@nyserda.ny.gov mailbox with an updated address. We hope to have these sent out in the next 2 months and will provide updates on when they will be mailed.
To: Participating Contractors Regarding Programs: Comfort Home Pilot Program Summary: Help Tax Credit Fact Sheets/Website Contact:comforthome@nyserda.ny.gov
NYSERDA has launched a very helpful website about the IRA Tax Credits and NYS Incentives available to homeowners.
The website includes Federal IRA Tax Credits and NYS Incentives/Tax Credits information for:
Home Clean Electricity Products
Heating, Cooling, and Water Heating
Other Energy Efficiency Upgrades
Utilize this website to educate yourself and share with homeowners receiving services with the applicable measures eligible for tax credits.
For those that are Heat Pump contractors the Clean Heat Connect group has also developed the following fact sheet to provide quick and clear details on the heat pump tax credits and how to max out your customers incentives!
To: Participating Contractors Regarding Programs: Comfort Home Pilot Program Summary: Compass Reminders Contact:comforthome@nyserda.ny.gov
Below are common errors we are seeing with Compass submissions and want to provide reminders on importance and how to correct these issues.
Arbitrary homeowner phone numbers and emails are being entered in Compass. To ensure that our QA team can reach out to homeowners to complete inspections we need these fields to be completed and accurate every time. If the homeowner doesn’t have an email address enter NA@NA.com to meet the fields requirements and if they do not have a phone number enter all zeros (000-000-0000).
Contract Signature Date on Load Reduction and HVAC Installs are left blank. This field is new to Compass as of a couple months. If you are submitting a Load Reduction or HVAC Install enter the date the homeowner signed the contract into the field on the basic data section.
If you have any questions reach out the Comfort Home team at:
To: Participating Contractors Regarding Programs: Comfort Home Pilot Program Summary: Leads Will be Distributed in Round Robin Style Now Contact:comforthome@nyserda.ny.gov
The Comfort Home team is happy to announce that Comfort Home leads generated from the homeowner survey will now be distributed via a round robin process. In the past the lead distribution was to all contractors that serve that county. As the program has grown, we heard your concerns about too many contractors getting the same lead and frustration from homeowners getting too many calls.
The leads will now come from the Comfort Home mailbox (comforthome@nyserda.ny.gov) with the subject line Comfort Home Lead – XXXXX County. They will be sent to 2 contractors in the county the lead is in and then we will move down the list as new leads come in.
If you have any questions or would like to update the contact information leads are being sent to reach out the Comfort Home team at:
To: Comfort Home Contractors Regarding Programs: Comfort Home Pilot Program Summary: Compass Training Series – May 2023 Contact:comforthome@nyserda.ny.gov
For the first three Tuesdays at 9:00 a.m. ET for the month of May the Comfort Home team will be hosting a training series about Compass. Each week we will cover a new stage of the project life cycle. The first in the series will cover basics, navigation, terminology of Compass and how to submit an assessment start to finish. The second training will cover how to submit a load reduction install and the final one will cover how to submit a HVAC install.
Week 1: Compass Basics + How to Submit an Assessment
This training is meant for contractors that have not yet submitted an assessment in Compass, those who would like a refresher or new staff that will be working on Comfort Home projects.
This training is meant for contractors that have not yet submitted a Load Reduction Install in Compass, those who would like a refresher or new staff that will be working on Comfort Home projects.
This training is meant for contractors that have not yet submitted a HVAC Install in Compass, those who would like a refresher or new staff that will be working on Comfort Home projects.
All webinars and trainings are recorded and copies of the recordings and slides are available on the Comfort Home SharePoint site under the Webinars and Presentation folder.
If you have any questions reach out the Comfort Home team at: