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Tag: Comfort Home

GJGNY Residential Financing – Interest Rate Changes

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To: Residential Contractors
From: Residential Financing Team
Programs: EmPower+, Comfort Home, Residential Energy Assessment Program
Summary: GJGNY Residential Financing – Interest Rate Changes
Questions: residential.financing@nyserda.ny.gov

Dear Participating Contractors:

NYSERDA will be making the following updates to the GJGNY Financing Program’s interest rates to support the program’s objectives of increasing efficiency, reducing cost, and making GJGNY residential loans more accessible to low-income households and disadvantaged communities.

   1) Change eligibility for the lower rates to only customers that meet the New York State Disadvantaged Community Criteria or reside in a US Census Block Group identified as where 50% or more of the population of the group has a household income of less than or equal to 80% Area Median Income (AMI) (“Designated Areas”). Customers living outside these Designated Areas, and who can provide household income documentation to show their household income is less than or equal to 80% AMI, would also be eligible for the lower rates. Customers not in a Designated Area or unable to show household income of lower or equal to 80% AMI would only be eligible for the higher interest rates. NYSERDA will update the web based geographic eligibility map to reflect this change. We anticipate this update to be completed by November 1, 2024.

   2) Recalibrate interest rates to better reflect market conditions. Interest rates for customers within a Designated Area or with household income of less than or equal to 80% AMI will increase from 3.99% to 4.5%, with the option of a 0.5% discount for Smart Energy Loans (SEL) when using automatic payments (ACH). Similarly, for customers outside of Designated Area or with household income greater than 80% AMI, interest rates will increase from 7.49% to 8.00%, with the option of a 0.5% discount for SEL when using ACH.

   3) Remove the 0.5% interest rate discount for On-Bill Recovery (OBR) loans. OBR loans have several fees associated with filing documents and title searches, which up until now had been paid by the Program. To date, the Program has incurred fee expenses of over $6.7 million. Removing the 0.5% discount will allow GJGNY to offset some of these expenses and fund additional loans.

These changes will come into effect on November 1, 2024, and will apply to all loan applications received on or after this date.

New Rates Effective for Applications Received On or After November 1, 2024
 SEL paid by ACHSEL paid by check & OBR
<=80% AMI and DAC4.00%4.50%
>80% AMI7.50%8.00%

Thank you,

NYSERDA’s Residential Financing Team

Call Center Update

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Programs: EmPower+, Residential Energy Assessments, Comfort Home
To: Contractors and Vendors
Summary: Call Center Update
Questions: Dave Friello

Enhancements to the customer/contractor support system (cases and phone calls) will be released the evening of June 26. During this update you may experience delays in reaching the support team by phone, logging into the case system, or creating a case by email. 

Incentive increase effective 7/1/2024

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Programs: Comfort Home
To: All Comfort Home Contractors
Summary: Incentive increase effective 7/1/2024
Questions: ComfortHome@nyserda.ny.gov or 888-406-4009

On July 1, 2024, Comfort Home will be launching revised standard package incentives.  The incentive updates are meant to help with material price inflation and labor cost increases.  The new incentives will apply for assessments and installations submitted for approval on or after July 1, 2024.

The 30-day prompt submission policy applies.

The customer-signed workscope must match the incentives.

Example:

June 10:     Customer signs workscope with $1,000 package A incentive

July 2:         Upgrade installed

July 10:       Installation submitted in Compass

This job qualifies for the new incentive!  This installation needs to have a revised workscope that shows the higher incentive and must be signed by the homeowner and submitted in Compass.

Please note that Compass will be offline during a system maintenance window from 7:00am to 8:00am (Eastern) on Monday July 1, 2024.

Reminder About Knob-and-Tube Wiring

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Program: Comfort Home
To: All Comfort Home Contractors
Summary: Reminder about knob-and-tube wiring
Contact with Questions:  1-888-406-4009 or Comforthome@nyserda.ny.gov

  • When insulating, ensure that no insulation is in direct contact with knob-and-tube wiring.
  • Comfort Home packages require complete measure installation.  If 90% or more of attic can be air-sealed and insulated, then the project is eligible for Comfort Home.
  • A home with knob-and-tube wiring in the attic that doesn’t allow at least 90% of the attic insulation to be installed is not eligible for Comfort Home.
  • A home with knob-and-tube wiring in the walls is not eligible for Comfort Home Package B (Good Package).

Clarification of How Multi-Unit Buildings Should be Handled for Comfort Home

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Program: Comfort Home
To: All Comfort Home Contractors
Summary: Clarification of how multi-unit buildings should be handled for Comfort Home:  The number of heating systems will determine how many “projects” and how many incentives will be applicable.
Contact with Questions:  1-888-406-4009 or Comforthome@nyserda.ny.gov

If the whole building is heated with one system, then the whole building is entered into Compass as one project: 

  • One incentive will apply for the whole building. 
  • All areas must be upgraded in order for the building to qualify for Comfort Home incentives. 
  • If package A is proposed, the entire attic must be air-sealed and insulated, even if the attic spans two units.
  • If package B with wall insulation is proposed, all above grade exterior walls must be insulated.

Multi-unit buildings that have separate space heating systems for each unit are eligible for separate Comfort Home incentives for each unit:

  • Each unit should be entered as a separate project in Compass.
  • Each project should use the conditioned floor area associated with that unit.
  • Each project should include details about the HVAC and water heating system associated with that unit. 
  • Each project should use the improved “areas” (insulation, air sealing, windows, etc.) associated with that unit.
  • Each project should use the actual attic area over the unit. 
  • Each project should use the actual basement square footage and rim joist length for the portion under the unit.
  • Each project should use the actual floor square footage for foundation ceiling if insulating the basement ceiling for the unit.
  • A second-floor unit should identify its basement/foundation as “conditioned”.
  • A first-floor unit with a second-floor unit above it should list attic insulation as “>=R38” and the grade as “<10% Voids or Compression”.