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Tag: Comfort Home

Comfort Home Migration to NYHEP

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Program: Comfort Home
To: Comfort Home Contractors
Summary: Comfort Home Migration to NYHEP
Contact with Questions: Comforthome@nyserda.ny.gov

In mid-2024, NYSERDA will be migrating Comfort Home from the current Compass workflow platform to the NY Home Energy Portal (NYHEP).  NYHEP is the workflow system used for EmPower+ and REA (the Residential Energy Assessment program).  This change will simplify the contractor experience by having one common platform across all of the NYSERDA small home residential programs.  NYSERDA has started planning for this migration in areas such as training, workflow testing, data migration, and reporting.  Additional information will be shared in the coming months. 

NYHEP Updates

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Programs: EmPower+, Residential Energy Assessments, Comfort Home
To: Contractors
Summary: NYHEP Updates
Contact with Questions: If there are any questions on this, please reach out to contractor support at 1-800-284-9069.

Thank you for your feedback for the NY Home Energy Portal (NYHEP). NYSERDA and our developers are working to make the requested improvements and release enhancements on a monthly cadence.  NYHEP will be updated on March 14, 2024, with the following changes:

  • All users: Ability to choose multiple document types when uploading a file
  • NYSERDA/Implementation users: Enhanced Implementation/Contractor profile features and management tools

Numerous back-end data exchange enhancements to streamline reporting and other bug fixes.

Training Opportunity

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Programs: EmPower+, Residential Energy Assessments, Comfort Home
To: Contractors
Summary: BPI Training and Certificates
Contact with Questions: ngrid.com/bpicertified or email wfinfo@nyserda.ny.gov

NYSERDA and National Grid are offering significantly discounted Building Performance Institute (BPI) training and certifications for qualifying individuals and businesses.

Eligible BPI training and certification pathways offered at a special discounted rate of $150 include:

•            Building Science Principles

•            Building Analyst Technician

•            Building Analyst Professional

•            Multifamily Building Analyst

•            Air Leakage Control Installer

•            Infiltration and Duct Leakage

This special offer is open to individuals who live in:

1) disadvantaged communities and

2) National Grid electric or natural gas utility service territory (Long Island, NYC Metro, or Upstate NY).

Businesses that are Woman-owned, Minority-owned, Indigenous-owned, or Veteran-owned businesses are eligible to have any employees receive training at the discounted rate. Applications can be submitted online .

NYSERDA Single Family Programs Update

Events, Training Opportunities and ConferencesArchive
EmPower+Archive
Residential Energy AssessmentsArchive
Comfort Home PilotArchive
Green Jobs – Green New York Residential FinancingArchive
General AnnouncementsArchive

Programs: EmPower+, Residential Energy Assessments, Comfort Home
To: Participating Contractors
Summary: Monthly Contractor Update
Contact with Questions: Empower.residential@nyserda.ny.gov

NYSERDA Single Family Programs Update

Friday,  June 21, 2024 (This is rescheduled from June 14th)

8:30 a.m. – 10:00 a.m. ET

Webinar number 2534 278 7341

Event password: Energy1

All attendees must register prior to joining the event. This process will allow you to add the meeting to your calendar and provides each individual with a custom link to join the meeting. Please do not share your link with anyone. To register, please click here.

All webinars are recorded and links to the recordings are available on the Contractor Support site.

Updated Customer Utility Release Form

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To: Comfort Home Contractors
Regarding Programs: Comfort Home
Summary: Updated Customer Utility Release Form
Contact: ComfortHome@nyserda.ny.gov

NYSERDA has released an updated customer utility release form for use with Comfort Home. A copy was emailed on February 8th and is available from the Comfort Home SharePoint site. The workflow remains the same, a copy of the signed form still needs to be uploaded to SharePoint.

This form includes the following updates:

  1. Utility account number and POD number length and format information appears at the bottom of page 1.
  2. Minor updates to permissions were added to include required data sharing with the Department of Public Service as they regulate the work that NYSERDA does and the U.S. Department of Energy in preparation of the Inflation Reduction Act (IRA) funding.

This file, dated 2/8/24, may be used starting immediately. All customer signatures dated March 1, 2024 and beyond must use the new form.