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Tag: Comfort Home

Con Edison customers in Westchester County participating in Comfort Home will be eligible for a $2,000 incentive in NYHEP

Program/s: Comfort Home
To: Comfort Home Participating Contractors
Summary: Con Edison customers in Westchester County participating in Comfort Home will be eligible for a $2,000 incentive in NYHEP.
Questions:  support.residential@nyserda.ny.gov 

Con Edison is closing out the Weather Ready Program due to funding limitations. As a result, NYSERDA will now offer a Con Edison Weather Ready Incentive in Westchester County which will be available in NYHEP from August 1, 2026 – December 31, 2026.

  • Con Edison customers in Westchester County participating in Comfort Home will be eligible for the $2,000 incentive.​
  • Non Con Edison customers in Westchester County participating in Comfort Home will continue to be eligible for the $1,000 incentive.

All projects submitted for the Westchester bonus incentive will be cross referenced with previously submitted projects to avoid double dipping.

Incentives will be available to ALL contractors enrolled in Comfort Home.

For assistance please email support.residential@nyserda.ny.gov 
Participating contractors can reach out to Con Edison directly for questions related to the Weather Ready Program.

Resources for Replacing Electric Utility Account Numbers in NYHEP

Program/s: EmPower+ and Comfort Home  
To: Participating Contractors  
Summary: Resources for Replacing Electric Utility Account Numbers in NYHEP
Questions: If there are any questions please email support.residential@nyserda.ny.gov

NYSERDA has made resources available to help contractors with updating an electric utility account number in NYHEP.  To ensure you understand how to properly update an electric utility account number in NYHEP, please refer to the NY Home Energy Portal Resources page on the Contractor Support website, where you will find step by step instructions and a recording under the Resources section. 

If there are any questions, please email support.residential@nyserda.ny.gov

Utility Release Form Changes

Program/s: Comfort Home
To: Comfort Home Contractors
Summary: Utility Release Form Changes
Questions: If there are any questions, please contact Contractor Support

Starting June 1, 2026, the most recent version of the Utility Release Form (URF) (released 3/16) will be required for all Comfort Home submissions. Please note that previous URF versions will no longer be accepted after this date.

The current version of the URF is available on the Contractor Support Site under Comfort Home Resources. https://hpwescontractorsupport.com/program-resources/comfort-home-resources/

Cancelling the Install Started Step for Audit-Only Projects   

Program/s: Comfort Home
To: All Comfort Home Contractors
Summary: Cancelling the Install Started Step for Audit-Only Projects       
Contact with Questions: If there are any questions, please contact Contractor Support.

In NYHEP, approved assessments trigger an “Install Started” step by default. For audit-only projects, to clear the enrollment from your queue, this step must be manually cancelled.

To have the Install Started workflow step canceled, send an email to support.residential@nyserda.ny.gov with the enrollment number and “Please cancel the Install Started”.

You can also reach out to Contractor Support at 800-284-9069

New Comfort Home Program Manager 

Program/s: Comfort Home
To: All Comfort Home Contractors
Summary: New Comfort Home Program Manager       
Contact with Questions: Steve Wagner

New Comfort Home Program Manager Steve Wagner is replacing Keith Bohling as the NYSERDA Comfort Home program manager.  Contractors should continue to first reach out to the primary support options shown below, reaching out to Steve in cases where escalation is needed or for unusual requests.