Programs: EmPower+, Residential Energy Assessments, Comfort Home To: Contractors and Vendors Summary: Call Center Update Questions: Dave Friello
Enhancements to the customer/contractor support system (cases and phone calls) will be released the evening of June 26. During this update you may experience delays in reaching the support team by phone, logging into the case system, or creating a case by email.
Programs: Comfort Home To: All Comfort Home Contractors Summary: Incentive increase effective 7/1/2024 Questions:ComfortHome@nyserda.ny.gov or 888-406-4009
On July 1, 2024, Comfort Home will be launching revised standard package incentives. The incentive updates are meant to help with material price inflation and labor cost increases. The new incentives will apply for assessments and installations submitted for approval on or after July 1, 2024.
The 30-day prompt submission policy applies.
The customer-signed workscope must match the incentives.
Example:
June 10: Customer signs workscope with $1,000 package A incentive
July 2: Upgrade installed
July 10: Installation submitted in Compass
This job qualifies for the new incentive! This installation needs to have a revised workscope that shows the higher incentive and must be signed by the homeowner and submitted in Compass.
Please note that Compass will be offline during a system maintenance window from 7:00am to 8:00am (Eastern) on Monday July 1, 2024.
Program: Comfort Home To: All Comfort Home Contractors Summary: Reminder about knob-and-tube wiring Contact with Questions: 1-888-406-4009 or Comforthome@nyserda.ny.gov
When insulating, ensure that no insulation is in direct contact with knob-and-tube wiring.
Comfort Home packages require complete measure installation. If 90% or more of attic can be air-sealed and insulated, then the project is eligible for Comfort Home.
A home with knob-and-tube wiring in the attic that doesn’t allow at least 90% of the attic insulation to be installed is not eligible for Comfort Home.
A home with knob-and-tube wiring in the walls is not eligible for Comfort Home Package B (Good Package).
Program: Comfort Home To: All Comfort Home Contractors Summary: Clarification of how multi-unit buildings should be handled for Comfort Home: The number of heating systems will determine how many “projects” and how many incentives will be applicable. Contact with Questions: 1-888-406-4009 or Comforthome@nyserda.ny.gov
If the whole building is heated with one system, then the whole building is entered into Compass as one project:
One incentive will apply for the whole building.
All areas must be upgraded in order for the building to qualify for Comfort Home incentives.
If package A is proposed, the entire attic must be air-sealed and insulated, even if the attic spans two units.
If package B with wall insulation is proposed, all above grade exterior walls must be insulated.
Multi-unit buildings that have separate space heating systems for each unit are eligible for separate Comfort Home incentives for each unit:
Each unit should be entered as a separate project in Compass.
Each project should use the conditioned floor area associated with that unit.
Each project should include details about the HVAC and water heating system associated with that unit.
Each project should use the improved “areas” (insulation, air sealing, windows, etc.) associated with that unit.
Each project should use the actual attic area over the unit.
Each project should use the actual basement square footage and rim joist length for the portion under the unit.
Each project should use the actual floor square footage for foundation ceiling if insulating the basement ceiling for the unit.
A second-floor unit should identify its basement/foundation as “conditioned”.
A first-floor unit with a second-floor unit above it should list attic insulation as “>=R38” and the grade as “<10% Voids or Compression”.
Program: Comfort Home To: Comfort Home Contractors Summary: Comfort Home Monthly Contractor Webinar Contact with Questions:Comforthome@nyserda.ny.gov
The monthly Comfort Home Contractor Webinar is now part of the team-wide Contractor Webinar that takes place on the first Friday of each month. Sign up to attend the April 5th webinar.