Skip to content Skip to left sidebar Skip to footer

Tag: Comfort Home

Program Announcements

Program: Comfort Home
To: All Comfort Home Contractors
Summary: Program Announcements
Contact with Questions: Keith Bohling

Details:

  1. Please ask your customer if they’ve participated in another program for weatherization work. Prior participation may lower incentives. Installing Package C (Windows) to a home upgraded in the last year with EmPower+ permits a $1,000 Comfort Home Package C incentive. If that EmPower+ upgrade was over a year ago, the Package C incentive is $2,000.
  2. Customers are eligible for no more than one audit per year. If an audit was delivered through the REA program, then NYSERDA will not pay an incentive for a Comfort Home audit within the same year.
  3. The goal of the assessment is to model the expected project and expected savings. That means that the post-work blower door test “expectation” should be entered. It can be trued up during the installation workflow step, but a best guess should be entered during the Assessment workflow step. The expected post-work blower door test value should be lower than the pre-work value.
  4. NYSERDA is reducing the data collection and data entry requirements for Comfort Home. 30 fields have been removed. This change affects new enrollments immediately. Previously created enrollments that are already in progress will reflect the original field requirements.
  5. A new feature is being added to the Package B functionality: If the improved attic insulation is being installed on the attic roof deck, the Package B will become available and a checkbox to indicate that Package B is being added for attic gable walls will become available. Check that box if the Package B incentive should be applied because attic walls are being insulated and air-sealed.
  6. On the Assessment Report: An issue with % savings on page 1 has been corrected. 
  7. On the Assessment Report: The existing condition stacked bar chart for heating load contributions has been updated to resolve an issue with the ceiling load display. The modeled savings were not previously impacted, this update just resolves a report display issue.
  8. On the Loan ProForma report export: An electric savings calculation issue has been corrected. 
  9. On the Loan ProForma report export: Dollar savings per fuel type is now being calculated and included on the report.

NYSERDA Home Modernization Monthly Contractor Webinar

Program/s: EmPower+, Residential Energy Assessments, Comfort Home 
To: Participating Contractors 
Summary: Monthly Contractor Update 
Contact with Questions: residential.programs@nyserda.ny.gov  

NYSERDA Home Modernization Monthly Contractor Webinar   
Friday, September 5, 2025 
8:30 a.m. – 10:00 a.m. ET
 
Webinar number: 2538 916 5659
Event Password: Energy1

All attendees must register prior to joining the event. This process will allow you to add the meeting to your calendar and provides each individual with a custom link to join the meeting. Please do not share your link with anyone. To register, please click here.

All webinars are recorded and links to the recordings are available on the Contractor Support site.

BPI Training

Program/s: EmPower+, Comfort Home
To: EmPower+ Participating Contractors
Summary: BPI Training
Contact: Steve Levey at slevy@bpi.org or by phone at 518-899-2727 x103.

In recent conversations with Participating Contractors, it has been reported that contractors are having a difficult time finding local Building Performance Institute (BPI) training classes. If Participating Contractors are in need assistance with locating a BPI Test Center near them for training or testing, they are welcome to reach out to Steve Levy at BPI. Steve can provide support and guidance by directly reaching out to our network to find a solution.

Steve can be reached via email at slevy@bpi.org or by phone at 518-899-2727 x103.

NYHEP Tips for Comfort Home Contractors

Program/s: Comfort Home
To: Participating Contractors
Summary: NYHEP Tips for Comfort Home Contractors
Contact with Questions: support.residential@nyserda.ny.gov

The Comfort Home Team has updated the Frequently Asked Questions (FAQ) document with tips for the Comfort Home NYHEP workflow.  The FAQ is available on the Contractor Support website:  Go to https://hpwescontractorsupport.com/, point to the Program Resources dropdown menu, then click on the Comfort Home Resources option.

Program Updates

Program/s: Comfort Home 
To: Comfort Home Participating Contractors
Summary: Program Updates
Contact with Questions: Keith.bohling@nyserda.ny.gov

Revised Comfort Home incentives went into effect on June 1st:

 Select an Insulation PackageWindows Add-On
 GoodBetter
UpgradesSeal and insulate attic and rim joistGood Package plus
insulate walls and floors		After air-sealing and insulating, upgrade windows to ENERGY STAR
ValueThe average home saves 14% on their heating and cooling consumption after installing this package.The average home saves 20% on their heating and cooling consumption after installing this package.For homes with upgraded air-sealing and insulation, upgrading the windows saves an average of an additional 8% on heating and cooling consumption.
NYSERDA Incentive$2,500$3,000$2,000
Multiple Comfort Home Projects Over TimeCustomers who received Comfort Home incentives for a package within the past year are eligible for a total of $1,000 toward another package.
 
Customers who received Comfort Home incentives for a package more than a year ago are eligible for total of $2,000 toward another package.
  1. Completing a blower door test at the time of assessment qualifies contractors for an additional $100 incentive.  On the Existing Conditions page, be sure to select “Yes” for Pre-Work Blower Door Test Complete? and select that measure on the Measures page.
  2. A new Comfort Home Fact Sheet is available for download from Comfort Home SharePoint site and the Comfort Home Resources page on the Contractor Support site at https://hpwescontractorsupport.com
  3. A new Comfort Home Program Manual is available for download from Comfort Home SharePoint site and the Comfort Home Resources page on the Contractor Support site at https://hpwescontractorsupport.com.  Page 3 contains a list of the changes made in this version.
  4. Minimum production requirements ensure that participating contractors are familiar with offering the program to the customers, proficient with the workflow, and aren’t creating excessive support needs.  In 2025, Participating Contractors are required to complete a minimum of 12 projects.  Starting January 1, 2026, Participating Contractors are required to complete a minimum of 24 projects per year.  For Participating Contractors performing work in both Comfort Home and EmPower+, projects completed in either program count toward the minimum production requirement.
  5. After a standard load reduction package is completed in the home, the participating contractor will conduct a post-work blower door test, then enter the installation details into NYHEP and produce a Comfort Home Post-Install Measure Report for discussion and signature by the customer. The contractor must keep a copy of the signed Post-Work Completion Form on file for audit or inspection.
  6. Contact information for Comfort Home support is now the same as for REA and EmPower+.