As of Monday, November 25, 2024, the application to join the Multifamily Residential Energy Pathways Participating Contractor Network is live. Please visit the Multifamily Contractor Network page to access the application. The webpage also includes the slides and recording from the webinar held on October 28 that provided an overview of the contractor network and a walkthrough of the application.
Please do not hesitate to reach out to [email protected] with any questions.
Programs: EmPower+ To: Participating Contractors Summary: Participation Agreement Changes Questions: If there are any questions or you would like to change your participation status send an email to [email protected]
The following changes have been made to the Residential Contractor Participation Agreement and are applicable to all current participating contractors. These changes are effective January 1, 2025. The Participation Agreement will be updated to reflect these changes and can be found in Section 2 of the Program Manual. For existing contractors, no action is required on your part to continue your participation.
Below is a summary of the PA Updates:
Sections 3.8 and 3.9: Added “The obligations of the Participating Contractor under this Section shall survive any expiration or termination of this Agreement.”
Section 4.4: Removed Post Termination Obligations
Section 7.2: Removed “To the greatest extent practicable, all equipment and products purchased with funds made available for the Program should be American made.”
Added Exhibit A “Standard Terms and Conditions for All NYSERDA Agreements” and Exhibit B “NYSERDA Prompt Payment Policy Statement”
Should you no longer wish to participate in the Program, or if you have any objection to continuing participation in the Program under these terms and conditions, please provide notice to NYSERDA by emailing [email protected] no later than January 20, 2025.
To: Participating Contractors Regarding Programs: EmPower+ Summary: Holiday Impacts on EmPower+ Program Contact: See Below
NYSERDA wishes you and your family a happy and safe holiday season. Please see below for EmPower+ program staff and implementation staff hours for the end of December and beginning of January.
CLOSURES:
Tuesday, December 24: CLEAResult
Wednesday, December 25: NYSERDA, TRC & CLEAResult
Wednesday, January 1: NYSERDA, TRC & CLEAResult
Customer Support The 1-866-NYSERDA/877-NYSMART number will not be staffed on Wednesday, December 25 or Wednesday December 31.
Contractor Support Participating contractors working in the field in need of emergency approval may contact the following people on the designated day:
Tuesday, December 24: John Carrigan (518-309-0568)
Wednesday, December 25: Mireille Yost (518-207-4529)
Wednesday, January 1: Lea Campbell (518-207-4510)
For non-urgent matters, contact Contractor Support ([email protected] or (800) 284-9069; requests will be returned following the holiday in the order they were left.
Invoices
With the holidays, there will only be one invoice processed the weeks of December 23 and December 30 per the schedule below.
Thursday, December 26, 2024
Thursday, January 2, 2025
Incentive invoicing processing will return to twice per week beginning the week of January 6.
SUBJECT: MyEnergy Portal launch is Delayed for EmPower+ Program/s: EmPower+ Program To: Participating Contractors and Clean Energy Hubs Summary: EmPower+ MyEnergy Portal launch is delayed
EmPower+ Functionality in the MyEnergy Portal NYSERDA and our partners are continuing to finalize the EmPower+ application functionality in the MyEnergy portal. To ensure a seamless transition, additional testing and verification is being completed before finalizing a go-live date. Thank you for your understanding.
Existing and New EmPower+ Applications All existing and new EmPower+ applications will continue to use the current system until the migration to the MyEnergy portal is complete. Until then, the EmPower+ application page from MyEnergy will redirect you to the current EmPower+ application page.
Support Resources The following resources are available to assist you with utilizing the MyEnergy portal:
Knowledge Base Articles and Training Recordings: MyEnergy portal user guides are now active for EmPower+ and the Appliance Upgrade Program. These provide step-by-step instructions, best practices, troubleshooting tips and training recordings via the NYSERDA Knowledge Base.
Additional Support: If you have additional questions about NYSERDA programs, your application, or need assistance with the MyEnergy portal please submit the request support form on MyEnergy. A NYSERDA representative will be sent an email on your behalf.
Office Hours: Attend live office hours. Dates and times will be posted on the Contractor Support site.
Thank you for your attention to this matter. We are confident that MyEnergy will transform the way New Yorkers engage with clean energy programs, making it easier than ever to access the latest technologies and incentives.
Program/s: EmPower+ To: Participating Contractors Summary: Project Photo Requirements Update Questions: Please contact Contractor Support at 1-800-284-9069.
Effective for EmPower+ project enrollments accepted by contractors on or after January 1, 2025, all pre and post installation pictures submitted as part of an EmPower+ project will need to be time-stamped and geo-tagged.
Section 8.2 of the Program Manual will be updated to reflect this change.
NYSERDA is considering investing in an enterprise subscription with CompanyCam which would enable contractors to produce geo-tagged pictures based on provided templates for program submission. It is intended that this service will be provided to you at no cost and if you are using other software options to create geo-tagged photos, you would not be required to switch to CompanyCam.
If there are any questions, please contact Contractor Support at 1-800-284-9069.
