Skip to content Skip to left sidebar Skip to footer

Tag: Announcement

NYHEP Enrollment Summary Updates

Program/s: EmPower+ and Comfort Home
To: Participating Contractors
Summary: NYHEP Enrollment Summary Updates
Contact with Questions: Please reach out to Contractor Support at 1-800-284-9069 with any questions

Enhancements were recently made to the Enrollment Summary in NYHEP, increasing visibility into the specific circumstances of an enrollment. The updates are:

  1. Enrollment Summary “Flags”
    1. Contractors may see one or more new “flags” in red text in the Enrollment Summary. These flags are intended to better guide the Program Implementer when prioritizing Workscope Reviews. The current set of flags includes:
      1. Resubmission (EmPower+ and Comfort Home)
      2. No Heat (EmPower+)
      3. Heat Pump (EmPower+)
      4. Tertiary Review (EmPower+)
      5. Express Eligible (EmPower+)

Example Enrollment Summary Flag:

  1. Enrollment Cancelation Reasons
    1. If an enrollment is canceled, the reason for cancelation is now viewable in the Enrollment Summary and Enrollment Notes sections.

Example Canceled Enrollment Reason:

Example Enrollment Note:

NYSERDA recently completed a series of Comfort Home training courses for Participating Contractors as the Program migrated to the NYHEP Portal. The webinar recording and slides are now available on the Contractor Support website and the Comfort Home SharePoint.

Holiday Impacts on EmPower+ and Comfort Home Program

To: Participating Contractors
Regarding Programs: EmPower+ and Comfort Home
Summary: Holiday Impacts on EmPower+ and Comfort Home Program
Contact: See Below

NYSERDA wishes you and your family a happy and safe holiday season. Please see below read on for EmPower+ and Comfort Home program staff and implementation staff hours for the end of December and beginning of January.

CLOSURES:

  • Wednesday, December 24: CLEAResult 
  • Thursday, December 25: NYSERDA, TRC & CLEAResult 
  • Thursday, January 1: NYSERDA, TRC & CLEAResult 

Customer Support

 The 1-866-NYSERDA/877-NYSMART number will not be staffed on Thursday, December 25th or Thursday, January 1st.

Contractor Support

Participating contractors working in the field in need of emergency approval may contact the following people on the designated day:

  • Wednesday, December 24: Rebecca Lloyd (518-598-6991)
  • Thursday, December 25: Adam Badger (838-291-0965)
  • Thursday, January 1:  Sarah Knoell (518-207-4527)

 For non-urgent matters, contact Contractor Support (support.residential@nyserda.ny.gov) or (800) 284-9069; requests will be returned following the holiday in the order they were left.

Invoices

EmPower+:

With the holidays, there will only be one invoice processed for the weeks of December 22 and December 29 per the schedule below.

  • Tuesday, December 23, 2025 
  • Tuesday, December 30, 2025 

Incentive invoicing processing will return to twice per week beginning the week of January 5th.

Comfort Home:

Weekly invoices are expected to be processed during the weeks of December 22 and December 29.

Disadvantaged Communities (DAC) Consultant Pool 

Program/s: EmPower+
To: Participating Contractors
Summary: Disadvantaged Communities (DAC) Consultant Pool 
Contact with Questions: publicengagement@nyserda.ny.gov

NYSERDA is excited to share an opportunity to contribute to New York State clean energy program and policy design. NYSERDA is expanding its prequalified pool of consultants that serve and represent New York State’s disadvantaged communities (DAC), as defined by the Climate Justice Working Group.  

Participants in the Disadvantaged Communities Consultant Pool are compensated to advise NYSERDA program teams and provide input on clean energy program development to ensure New York State’s energy transition benefits historically marginalized communities. 

Below is more information about this opportunity. We encourage your organization to apply and share the opportunity with your networks! 

Information about DAC Consultant Pool

Applications are accepted on an ongoing basis until December 31, 2030, and will be reviewed on a quarterly basis. Applications for the next quarterly review must be received by January 16, 2026. Apply here!

If you have programmatic questions concerning this solicitation, email publicengagement@nyserda.ny.gov or refer to the solicitation webpage for more information.

Contractor Assignment Issues 

Program/s: EmPower+
To: Participating Contractors 
Summary: Contractor Assignment Issues 
Contact with Questions: info.residential@nyserda.ny.gov

During NYSERDA’s November 7th Contractor Webinar, it was brought to NYSERDA’s attention that contractors were experiencing issues regarding contractor assignments in NYHEP.  Thank you to those that have provided some specific examples. When submitting issues, please remember to include details like Application Number, Enrollment Number, Customer Name/Address/Zip, and Date of submission. 

Initial findings indicate a system bug could be the reason for some misassignments. Additionally, contractors not waiting until the customer’s application had been submitted and approved was found in some other cases as a reason an enrollment was not assigned yet.

To date we have received a small amount of instances and examples of issues and so we are asking for contractors to submit issues as they arise so that solutions can be found as quickly as possible. NYSERDA is examining the issues that are submitted and will be making corrections where possible, fixing issues that involve a system bug, and providing additional training to TRC as needed.

Please continue to promptly submit any errors when these are happening by sending specific details to: info.residential@nyserda.ny.gov 

Abatement Measures Update

Program/s: EmPower+
To: Contractors, Clean Energy Hubs and Stakeholders
Summary: Abatement Measures Update
Contact with Questions: Please reach out to Contractor Support at 1-800-284-9069 with any questions

The following updates were covered during the November Home Modernization Monthly Contractor Call and can be accessed here. These have also been updated in Section 5.15 of the Program Manual.

The asbestos remediation and lead and radon abatement have been discontinued as an EmPower+ eligible measure. Discontinued measures include:

  • Asbestos Abatement – ASAB
  • Lead Abatement – ABLD
  • Radon Abatement – RAAB

Effective December 1, 2025, the Mold/Mildew measure will be capped at $2,000 for enrollments submitted to the Workscope Review step in NYHEP for the first time. This update applies to both Tier 1 and Tier 3 enrollments.

If there are any questions, please reach out to Contractor Support at 1-800-284-9069.