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Residential Energy Assessments

NYSERDA Home Modernization Monthly Contractor Webinar

Program/s: EmPower+, Residential Energy Assessments, Comfort Home
To: Participating Contractors
Summary: Monthly Contractor Update
Contact with Questions: residential.programs@nyserda.ny.gov

NYSERDA Home Modernization Monthly Contractor Webinar
Friday, October 3, 2025
8:30 a.m. – 10:00 a.m. ET 

Webinar number: 2538 916 5659
Event password:  Energy1 

All attendees must register prior to joining the event. This process will allow you to add the meeting to your calendar and provides each individual with a custom link to join the meeting. Please do not share your link with anyone. To register, please click here.

All webinars are recorded and links to the recordings are available on the Contractor Support site.

Reduced Program Staff Hours on September 17th

To: Participating Contractors
Regarding Programs: Comfort Home, EmPower+, REA
Summary: Reduced Program Staff Hours on September 17th
Contact: Contractor Support at (800) 284-9069 or support.residential@nyserda.ny.gov

On September 17th, CLEAResult will have reduced staffing between 12:00 PM and 5:00 PM. This may result in minor delays in processing, and increased hold times on the Contractor Support line. Please continue to contact Contractor Support at (800) 284-9069 for non-urgent matters, and requests will be handled or returned in the order they are received. Participating contractors working in the field that need emergency approvals may contact Peter Hoke via phone at 518-409-5938.

NYSERDA Home Modernization Monthly Contractor Webinar

Program/s: EmPower+, Residential Energy Assessments, Comfort Home 
To: Participating Contractors 
Summary: Monthly Contractor Update 
Contact with Questions: residential.programs@nyserda.ny.gov  

NYSERDA Home Modernization Monthly Contractor Webinar   
Friday, September 5, 2025 
8:30 a.m. – 10:00 a.m. ET
 
Webinar number: 2538 916 5659
Event Password: Energy1

All attendees must register prior to joining the event. This process will allow you to add the meeting to your calendar and provides each individual with a custom link to join the meeting. Please do not share your link with anyone. To register, please click here.

All webinars are recorded and links to the recordings are available on the Contractor Support site.

REA Program Sunset and Final Submission Dates

Program/s: Residential Energy Assessment Program
To: REA Contractors
Summary: REA Program Sunset and Final Submission Dates
Contact with Questions:  homeaudits@nyserda.ny.gov

As mentioned during the April 2025 Residential Program Update Meeting, NYSERDA will be launching a Virtual Energy Assessment Program in the fourth quarter of 2025 and will be replacing the Residential Energy Assessment (REA) program. The final day to submit an REA enrollment in NYHEP will be Thurs. Dec. 18, 2025.    

We encourage all REA contractors to familiarize themselves with the Comfort Home Program as it will serve as the primary market rate program for assessments and incentives.​ By Q4 of 2025 all or most market rate audits should be completed through Comfort Home.  Please refer to this link  for information on becoming a participating Comfort Home Contractor.  

Contractors should review their websites and other marketing material over the next few months to either remove the REA program or replace it with information related to Comfort Home, if applicable.  

All Comfort Home and EmPower+ audits completed through NYHEP will comply with GJGNY requirements and provide the necessary data needed for GJGNY loan applications.​  

The REA NYHEP portal will remain open for participating contractors to access their existing customer information.  In addition, the portal will also remain open if contractors need access to the Loan Proforma report for loan only projects.  A user guide for market rate loan use cases will be available in a future Program Announcement. 

For additional information about the Virtual Energy Assessment Program or the sunset of the REA program, please email homeaudits@nyserda.ny.gov.  

For additional information about the Comfort Home Program, please email support.residential@nyserda.ny.gov.​  

Single Family Residential Transition to Home Modernization 

Program/s: EmPower+, Residential Energy Assessments, Comfort Home 
To: Participating Contractors
Summary: Single Family Residential Transition to Home Modernization
Contact with Questions: support.residential@nyserda.ny.gov

NYSERDA is changing the Single-Family Residential team name to Home Modernization. This change is effective immediately; however, NYSERDA will be transitioning away from references to Single Family Residential to Home Modernization over the next few months.  Home Modernization encompasses the following programs:

  • EmPower+
  • Comfort Home
  • Residential Energy Assessments

This notice is for informational purposes only, there is no action required by Participating Contractors.

If there are any questions, please contact support.residential@nyserda.ny.gov.