Skip to content Skip to left sidebar Skip to footer

Program Announcement

Holiday Impacts on EmPower+ Program

Events, Training Opportunities and ConferencesArchive
EmPower+Archive
Residential Energy AssessmentsArchive
Comfort Home PilotArchive
Green Jobs – Green New York Residential FinancingArchive
General AnnouncementsArchive

To: Participating Contractors 
Regarding Programs: EmPower+ 
Summary: Holiday Impacts on EmPower+ Program 
Contact: See Below 

NYSERDA wishes you and your family a happy and safe holiday season. Please see below for EmPower+ program staff and implementation staff hours for the end of December and beginning of January. 

CLOSURES: 

  • Tuesday, December 24: CLEAResult 
  • Wednesday, December 25: NYSERDA, TRC & CLEAResult 
  • Wednesday, January 1: NYSERDA, TRC & CLEAResult 

Customer Support 
The 1-866-NYSERDA/877-NYSMART number will not be staffed on Wednesday, December 25 or Wednesday December 31. 

Contractor Support 
Participating contractors working in the field in need of emergency approval may contact the following people on the designated day: 

  • Tuesday, December 24: John Carrigan (518-309-0568)
  • Wednesday, December 25: Mireille Yost (518-207-4529)
  • Wednesday, January 1: Lea Campbell (518-207-4510)  

 
For non-urgent matters, contact Contractor Support (support.residential@nyserda.ny.gov or (800) 284-9069; requests will be returned following the holiday in the order they were left. 

Invoices 

With the holidays, there will only be one invoice processed the weeks of December 23 and December 30 per the schedule below. 

  • Thursday, December 26, 2024 
  • Thursday, January 2, 2025 

Incentive invoicing processing will return to twice per week beginning the week of January 6.  

MyEnergy Portal launch is Delayed for EmPower+

Events, Training Opportunities and ConferencesArchive
EmPower+Archive
Residential Energy AssessmentsArchive
Comfort Home PilotArchive
Green Jobs – Green New York Residential FinancingArchive
General AnnouncementsArchive

SUBJECT: MyEnergy Portal launch is Delayed for EmPower+
Program/s: EmPower+ Program
To: Participating Contractors and Clean Energy Hubs
Summary: EmPower+ MyEnergy Portal launch is delayed

EmPower+ Functionality in the MyEnergy Portal
NYSERDA and our partners are continuing to finalize the EmPower+ application functionality in the MyEnergy portal. To ensure a seamless transition, additional testing and verification is being completed before finalizing a go-live date.  Thank you for your understanding.

Existing and New EmPower+ Applications
All existing and new EmPower+ applications will continue to use the current system until the migration to the MyEnergy portal is complete. Until then, the EmPower+ application page from MyEnergy will redirect you to the current EmPower+ application page.

Support Resources
The following resources are available to assist you with utilizing the MyEnergy portal:

  • Knowledge Base Articles and Training Recordings: MyEnergy portal user guides are now active for EmPower+ and the Appliance Upgrade Program. These provide step-by-step instructions, best practices, troubleshooting tips and training recordings via the NYSERDA Knowledge Base.
  • Additional Support: If you have additional questions about NYSERDA programs, your application, or need assistance with the MyEnergy portal please submit the request support form on MyEnergy. A NYSERDA representative will be sent an email on your behalf.
  • Office Hours: Attend live office hours.  Dates and times will be posted on the Contractor Support site.

Thank you for your attention to this matter. We are confident that MyEnergy will transform the way New Yorkers engage with clean energy programs, making it easier than ever to access the latest technologies and incentives.

Project Photo Requirements Update

Events, Training Opportunities and ConferencesArchive
EmPower+Archive
Residential Energy AssessmentsArchive
Comfort Home PilotArchive
Green Jobs – Green New York Residential FinancingArchive
General AnnouncementsArchive

Program/s: EmPower+  
To: Participating Contractors  
Summary: Project Photo Requirements Update  
Questions: Please contact Contractor Support at 1-800-284-9069.  

Effective for EmPower+ project enrollments accepted by contractors on or after January 1, 2025, all pre and post installation pictures submitted as part of an EmPower+ project will need to be time-stamped and geo-tagged.   

Section 8.2 of the Program Manual will be updated to reflect this change.    

NYSERDA is considering investing in an enterprise subscription with CompanyCam which would enable contractors to produce geo-tagged pictures based on provided templates for program submission. It is intended that this service will be provided to you at no cost and if you are using other software options to create geo-tagged photos, you would not be required to switch to CompanyCam.  
  

If there are any questions, please contact Contractor Support at 1-800-284-9069.  

Staff Hours for Thanksgiving

Events, Training Opportunities and ConferencesArchive
EmPower+Archive
Residential Energy AssessmentsArchive
Comfort Home PilotArchive
Green Jobs – Green New York Residential FinancingArchive
General AnnouncementsArchive

To: Participating Contractors 
Regarding Programs: EmPower+ 
Summary: Staff Hours for Thanksgiving 
Contact: See below 

NYSERDA wishes you and your family a happy and safe Thanksgiving. Please see below for EmPower+ program staff and implementation staff hours for the Thanksgiving Holiday. 

NYSERDA: Closed Thursday, limited staffing Friday 

CLEAResult: Closed Thursday and Friday 

TRC Call Center: Closed Thursday, open Friday, EmPower+ Application Processing Closed Thursday and Friday 

Participating contractors working in the field in need of emergency approval may contact  Pete Hoke (518-409-5938) on Thursday, November 28 and Friday, November 29. For non-urgent matters, contact Contractor Support or (800) 284-9069; requests will be returned following the holiday in the order they were left. 

The 1-866-NYSERDA /1-877-NYSMART number will not be staffed on Thursday, November 28, but will be open for regular hours on Friday November 29. 

With the holiday, there will only be one EmPower+ incentive invoice processed during the week of November 25. Incentive invoicing processing will return to twice per week beginning the week of December 2. 

Appliance Upgrade Program Launch

Events, Training Opportunities and ConferencesArchive
EmPower+Archive
Residential Energy AssessmentsArchive
Comfort Home PilotArchive
Green Jobs – Green New York Residential FinancingArchive
General AnnouncementsArchive

SUBJECT: Appliance Upgrade Program Launch
Program/s: All
To: Participating Contractors
Summary: NYSERDA is seeking to sign up contractors to participate in this program.
Contact with Questions: Please contact ryan.moore@nyserda.ny.gov or 518-862-1090 x3267   

The Appliance Upgrade Program recently launched to help New Yorkers save money on the purchase of an ENERGY STAR® certified heat pump clothes dryers from participating retailers. Heat pump dryers offer superior efficiency in a self-contained system that doesn’t require ventilation – allowing them to be installed in various locations of a home or apartment. NYSERDA is seeking contractors that can offer installation services, such as installing the appliance or performing the necessary electrical upgrades to accommodate the new electrical load from the dryer.

NYSERDA is seeking to sign up contractors to participate in this program. Interested contractors can sign up here: Appliance Upgrade Program- Application for Retailer and Contractor Enrollment (PON 5859) (ny.gov)

As an existing NYSERDA contractor in good standing with your respective program, you can be fast-tracked for approval and do not need to submit customer references. Participating contractors can receive the following installation incentives (up to $500) for this program.

Any questions, feel free to contact ryan.moore@nyserda.ny.gov or 518-862-1090 x3267