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Program Announcement

MyEnergy Portal launch is Delayed for EmPower+

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SUBJECT: MyEnergy Portal launch is Delayed for EmPower+
Program/s: EmPower+ Program
To: Participating Contractors and Clean Energy Hubs
Summary: EmPower+ MyEnergy Portal launch is delayed

EmPower+ Functionality in the MyEnergy Portal
NYSERDA and our partners are continuing to finalize the EmPower+ application functionality in the MyEnergy portal. To ensure a seamless transition, additional testing and verification is being completed before finalizing a go-live date.  Thank you for your understanding.

Existing and New EmPower+ Applications
All existing and new EmPower+ applications will continue to use the current system until the migration to the MyEnergy portal is complete. Until then, the EmPower+ application page from MyEnergy will redirect you to the current EmPower+ application page.

Support Resources
The following resources are available to assist you with utilizing the MyEnergy portal:

  • Knowledge Base Articles and Training Recordings: MyEnergy portal user guides are now active for EmPower+ and the Appliance Upgrade Program. These provide step-by-step instructions, best practices, troubleshooting tips and training recordings via the NYSERDA Knowledge Base.
  • Additional Support: If you have additional questions about NYSERDA programs, your application, or need assistance with the MyEnergy portal please submit the request support form on MyEnergy. A NYSERDA representative will be sent an email on your behalf.
  • Office Hours: Attend live office hours.  Dates and times will be posted on the Contractor Support site.

Thank you for your attention to this matter. We are confident that MyEnergy will transform the way New Yorkers engage with clean energy programs, making it easier than ever to access the latest technologies and incentives.

Project Photo Requirements Update

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Program/s: EmPower+  
To: Participating Contractors  
Summary: Project Photo Requirements Update  
Questions: Please contact Contractor Support at 1-800-284-9069.  

Effective for EmPower+ project enrollments accepted by contractors on or after January 1, 2025, all pre and post installation pictures submitted as part of an EmPower+ project will need to be time-stamped and geo-tagged.   

Section 8.2 of the Program Manual will be updated to reflect this change.    

NYSERDA is considering investing in an enterprise subscription with CompanyCam which would enable contractors to produce geo-tagged pictures based on provided templates for program submission. It is intended that this service will be provided to you at no cost and if you are using other software options to create geo-tagged photos, you would not be required to switch to CompanyCam.  
  

If there are any questions, please contact Contractor Support at 1-800-284-9069.  

Staff Hours for Thanksgiving

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To: Participating Contractors 
Regarding Programs:EmPower+ 
Summary:Staff Hours for Thanksgiving 
Contact: See below 

NYSERDA wishes you and your family a happy and safe Thanksgiving. Please see below for EmPower+ program staff and implementation staff hours for the Thanksgiving Holiday. 

NYSERDA: Closed Thursday, limited staffing Friday 

CLEAResult: Closed Thursday and Friday 

TRC Call Center: Closed Thursday, open Friday, EmPower+ Application Processing Closed Thursday and Friday 

Participating contractors working in the field in need of emergency approval may contact  Pete Hoke (518-409-5938) on Thursday, November 28 and Friday, November 29. For non-urgent matters, contact Contractor Support or (800) 284-9069; requests will be returned following the holiday in the order they were left. 

The 1-866-NYSERDA /1-877-NYSMART number will not be staffed on Thursday, November 28, but will be open for regular hours on Friday November 29. 

With the holiday, there will only be one EmPower+ incentive invoice processed during the week of November 25. Incentive invoicing processing will return to twice per week beginning the week of December 2. 

Appliance Upgrade Program Launch

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SUBJECT: Appliance Upgrade Program Launch
Program/s: All
To: Participating Contractors
Summary: NYSERDA is seeking to sign up contractors to participate in this program.
Contact with Questions: Please contact [email protected] or 518-862-1090 x3267   

The Appliance Upgrade Program recently launched to help New Yorkers save money on the purchase of an ENERGY STAR® certified heat pump clothes dryers from participating retailers. Heat pump dryers offer superior efficiency in a self-contained system that doesn’t require ventilation – allowing them to be installed in various locations of a home or apartment. NYSERDA is seeking contractors that can offer installation services, such as installing the appliance or performing the necessary electrical upgrades to accommodate the new electrical load from the dryer.

NYSERDA is seeking to sign up contractors to participate in this program. Interested contractors can sign up here: Appliance Upgrade Program- Application for Retailer and Contractor Enrollment (PON 5859) (ny.gov)

As an existing NYSERDA contractor in good standing with your respective program, you can be fast-tracked for approval and do not need to submit customer references. Participating contractors can receive the following installation incentives (up to $500) for this program.

Any questions, feel free to contact [email protected] or 518-862-1090 x3267   

EmPower+ Program Prior Services Check 

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Program/s: EmPower+  
To: Participating Contractors 
Summary: EmPower+ Program Prior Services Check 
Questions: Please Contact Contractor Support at 1-800-284-9069 

In May 2024, in conjunction with the launch of IRA incentives, NYSERDA removed the three-year look back requirement as part of the EmPower+ application process. The three-year look back was initially established to limit a household that had reached the Program incentive cap from participating in EmPower+ again until three years had passed. The removal of the look back requirement allows households to realize more energy savings in a shorter time frame by removing the three-year wait between EmPower+ projects.  

With the removal of the three-year look back, NYSERDA has implemented a prior services check. The purpose of this check is to ensure that the measures a participating contractor is proposing on an EmPower+ project are not duplicative of work that has been recently completed. Upon submission of an EmPower+ Application, TRC will note in the application file if an EmPower+ project was recently completed. When the application information is sent to NYHEP, CLEAResult will be notified that a recent EmPower+ project has been completed and they will ensure that the measures being proposed on the new project were not incentivized on a recently installed project.  

If a participating contractor is planning on multiple projects at a household, the expectation is that the projects will follow a logical progression. For example, if the initial project includes $3,000 in air-sealing measures to prepare the home for a heat pump, the follow up project should not include an additional $6,000 in air-sealing, it should be focusing on the heat pump equipment.  In addition, the participating contractor should not be charging for an additional audit. If the follow-on project is occurring within a reasonable time frame and there has been no significant changes at the residence, the contractor should be using the test-out information from the previous project.  Likewise, energy education and direct install measures should not be charged to the second project as these measures should have been covered in the first project.  

In addition, when multiple projects for the same address are to be submitted to the Program each individual project must stand on its own. Savings from the previous project cannot be leveraged to make the subsequent project meet Program requirements.  

Finally, there can be only one open EmPower+ project at a residence at any given time. If a project is open and an EmPower+ Application is received for the residence from either the existing participating contractor or a new participating contractor the application will be denied until the existing EmPower+ project is completed.   If there are any questions, please contact Contractor Support at 1-800-284-9069.