Program/s: EmPower+, Residential Energy Assessments, Comfort Home To: Participating Contractors Summary: Monthly Contractor Update Contact with Questions:[email protected]
NYSERDA Single Family Programs Update Friday, September 6, 2024 8:30 a.m. – 10:00 a.m. ET Webinar number: 2534 453 7832 Event Password: Energy1
All attendees must register prior to joining the event. This process will allow you to add the meeting to your calendar and provides each individual with a custom link to join the meeting. Please do not share your link with anyone. To register, please click here.
All webinars are recorded and links to the recordings are available on the Contractor Support site.
Program/s: EmPower+ To: Participating Contractors Summary: Heat Pump Update to Required Documents Questions: Please contact Contractor Support at 1-800-284-9069.
In Section 5.10 of the Program Manual, the following change is effective immediately. Under Air Source/Ground Source Project Documentation-Pre-Installation Requirements, the requirement for item 2. has been changed to the following:
2. Manual S or equivalent sizing software such as NEEP sizing or the manufacturer sizing software for the equipment being installed that shows the % of load covered by the unit and % covered by supplemental heater if applicable.
If there are any questions, please contact Contractor Support at 1-800-284-9069.
Program/s: EmPower+, Residential Energy Assessments, Comfort Home To: Participating Contractors Summary: Monthly Contractor Update Contact with Questions:[email protected]
NYSERDA Single Family Programs Update Friday, August 2, 2024 8:30 a.m. – 10:00 a.m. ET Webinar number: 2530 142 1091 Event password: Energy1
All attendees must register prior to joining the event. This process will allow you to add the meeting to your calendar and provides each individual with a custom link to join the meeting. Please do not share your link with anyone. To register, please click here.
All webinars are recorded and links to the recordings are available on the Contractor Support site.
Program/s: EmPower+ Contractors To: EmPower+ Contractors Summary: Launching of Quality Home Contractor Contact with Questions: Amy Kasson-Muzio
Dear Stakeholders,
NYSERDA is in the process of establishing a Quality Home Contractor (QHC) designation aimed at highlighting exemplary performance among Single Family Residential Empower+ participating contractors.
The Quality Home Contractor designation will help New Yorkers during the contractor search and selection process, by identifying EmPower+ contractors who consistently achieve high standards of quality. The designation will help lessen the search and selection burden on customers and lend confidence that the job will be well-done when a QHC is chosen. The designation will also help contractors to differentiate themselves by the quality of their work.
Final criteria for determining which contractors will receive NYSERDA’s QHC designation are still under development. The likely eligibility criteria are:
Must be an active full status EmPower+ contractors,
Must complete at least 12 full comprehensive projects within the past calendar year (2024 for the initial designation), and
Must have at least a 4.0 (no rounding up) average in-field inspection QA score for the past calendar year.
The designation will be valid for one calendar year and will be re-evaluated annually using the same criteria.
Contractors that meet the eligibility criteria will be identified on NYSERDA platforms (e.g., website) and listed as a NYSERDA Quality Home Contractor. These contractors will also be provided with a NYSERDA Quality Home Contractorlabel/logo to use in their own marketing and customer communications as a third-party differentiator and validation of their work quality.
With the addition of the QHC designation, we do not anticipate any other changes to the Quality Assurance inspection guidelines within the overarching Quality Assurance program for Empower+.
Sincerely, The Standards and Quality Assurance Team
Program/s: EmPower+ To: Participating Contractors Summary: EmPower+ Project Contract Requirement Questions: Please contact Contractor Support at 1-800-284-9069.
Effective August 1, 2024, Participating Contractors must generate a project contract for all EmPower+ projects, even if the Program is paying for 100% of the project cost. Contracts must be drafted in accordance with the requirements set forth in the Residential Contractor Participation Agreement in Section 2.3 of the Program Manual. A copy of the contract must be included as part of the final project submission paperwork. Program will be reviewing this in more detail on the July 12 contractor check-in webinar. Section 8.1 will be added to the Program Manual and will provide an overview of the project paperwork required for each project type.
If there are any questions, please contact Contractor Support at 1-800-284-9069.