EmPower+

Program/s: EmPower+
To: Participating Contractors 
Summary: Contractor Assignment Issues 
Contact with Questions: info.residential@nyserda.ny.gov

During NYSERDA’s November 7th Contractor Webinar, it was brought to NYSERDA’s attention that contractors were experiencing issues regarding contractor assignments in NYHEP.  Thank you to those that have provided some specific examples. When submitting issues, please remember to include details like Application Number, Enrollment Number, Customer Name/Address/Zip, and Date of submission. 

Initial findings indicate a system bug could be the reason for some misassignments. Additionally, contractors not waiting until the customer’s application had been submitted and approved was found in some other cases as a reason an enrollment was not assigned yet.

To date we have received a small amount of instances and examples of issues and so we are asking for contractors to submit issues as they arise so that solutions can be found as quickly as possible. NYSERDA is examining the issues that are submitted and will be making corrections where possible, fixing issues that involve a system bug, and providing additional training to TRC as needed.

Please continue to promptly submit any errors when these are happening by sending specific details to: info.residential@nyserda.ny.gov 

Program/s: EmPower+
To: Contractors, Clean Energy Hubs and Stakeholders
Summary: Abatement Measures Update
Contact with Questions: Please reach out to Contractor Support at 1-800-284-9069 with any questions

The following updates were covered during the November Home Modernization Monthly Contractor Call and can be accessed here. These have also been updated in Section 5.15 of the Program Manual.

The asbestos remediation and lead and radon abatement have been discontinued as an EmPower+ eligible measure. Discontinued measures include:

• Asbestos Abatement – ASAB
• Lead Abatement – ABLD
• Radon Abatement – RAAB

Effective December 1, 2025, the Mold/Mildew measure will be capped at $2,000 for enrollments submitted to the Workscope Review step in NYHEP for the first time. This update applies to both Tier 1 and Tier 3 enrollments.

If there are any questions, please reach out to Contractor Support at 1-800-284-9069.

To: EmPower+ Participating Contractors
Summary: EmPower+ Mass Media Approval Deadline
Questions: Uthman.Aziz@nyserda.ny.gov

Historically the Home Modernization team has worked with participating contractors to advance and promote the EmPower+ program through various advertising channels. Effective October 27, 2025, no new mass media advertising (TV, radio, print, social media, etc.) specifically calling out EmPower+ or its program offerings will be approved.  Any advertising approved prior to Oct. 27, may run through existing contracted completion dates. 

Flyers or similar materials distributed by contractors to customers will continue to be reviewed by NYSERDA on a case-by-case basis by submitting copies to uthman.aziz@nyserda.ny.gov for prior approval.