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NYHEP Updates

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Program: EmPower+ and REA
To: EmPower+ and REA Contractors
Summary: NYHEP Updates
Contact with Questions: If you experience any issues reaching the contractor support team by phone, please send an email to [email protected]

NYHEP Version 10.1 was released on February 19, 2025. Below is a summary of the updates:

  1. Expand/Collapse Measure Grid with 0 for measure quantity​
    • all properties will be collapsed by default​
    • the measure will appear ‘greyed out’ but the user can still access it​
  2. Update Drop down list for ‘Project Deferral’ reasons​
    • The drop-down list will contain the following options: Roof Leaks, Mold-Like Substance, Asbestos-Like Substance, Extreme Clutter, Extreme Moisture, Structural Issue, Unsafe to Inspect, Pest Infestation​
  3. EmPower+ Appliance Enrollment Email Notification​
    • Email notification sent to contractors/trade allies when an appliance enrollment is sent back to them for revisions

Heat Pump Water Heater/Natural Gas Clarification

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Program: EmPower+
To: EmPower+ Participating Contractors
Summary: Heat Pump Water Heater/Natural Gas Clarification
Contact with Questions: Contract support at (800) 284 – 9069 or email at [email protected]

Below is a clarification on the replacement of natural gas-fired domestic hot water heaters with Heat Pump Water Heaters. In the EmPower+ Program Manual, it was indicated that natural gas to Heat Pump Water Heaters was not eligible for Program incentives; however, this is an allowed measure through EmPower+.

If you have an open project that you wish to add a Heat Pump Water Heater to, please submit an email to [email protected] with the enrollment number and water heater details so the project can be rolled back to work scope submission.

Section 5.15 of the Program Manual has been updated to reflect this clarification.

If you have any questions, please contact Contractor Support at 800- 284–9069 or email at [email protected].

NYSERDA Participating Contractor Heat Pump Training Series II

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Program/s: EmPower+, Residential Energy Assessments, Comfort Home
To: Participating Contractors
Summary: NYSERDA Participating Contractor Heat Pump Training Series II
Contact with Questions: [email protected]

NYSERDA Heat Pump Training Series 
Fridays 8:00 a.m. – 9:00 a.m. ET 
To register for the series, please click here.

DateTopicPresenter
03/14/25 
Manual J – Overview, including inputs & data gathering 
-Take offs 		Matt Christie/TRC+ 
03/28/25 Equipment Selection/ Manual D & S (NEEP tool) 
-Determine design heating capacity, select equipment 
-Avoiding oversizing 
-When/how to use supplemental systems- guidelines of minimum size 		NYSERDA/Max Ciovacco or TRC – Manual D 
04/11/25 Over-sizing, Over-zoning, under-sizing with back up heat (5kw up to 20% of heating load) SWA – Robb Aldrich 
04/25/25   Design and placement of the system, Value engineering principles and practices TRC – Matt Christie 
05/09/25 Office Hours/feedback TRC – JJ Sawicki 
05/23/25 Ancillary/Miscellaneous –  
Exterior Equipment Placement 
Snow shields 
Condensate lines 
Dehumidification 
Avoiding mold growth in heads 
Manufacturer commissioning checklist 		TRC – Chrissy Thisse 
06/13/25 Using Manual J in Design- Putting it all together TRC – TBD

EmPower+ Vendor Agreement Changes

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Programs: EmPower+ 
To: Participating EmPower+ Appliance Vendors 
Summary: Vendor Agreement Changes 
Questions: If there are any questions or you would like to change your participation status send an email to [email protected] 

The following changes have been made to the EmPower+ Appliance Vendor Agreement and are applicable to all current Vendors. These changes will become effective February 15, 2025. The Vendor Agreement can be reviewed in full in Section 2 of the Program Manual and should be reviewed in its entirety. For existing Vendors, no action is required on your part to continue your participation. 

Below is a summary of the changes: 

  • Section 2.C- Removed the “American-Made” requirement 
  • Section 2.U- Updated the Dispute Resolution Policy 
  • Added Exhibit A: Standard terms and Conditions  
  • Added Exhibit B NYSERDA Prompt Payment Policy Statement 

Should you no longer wish to participate in the Program, or if you have any objection to continuing participation in the Program under these terms and conditions, please provide notice to NYSERDA by emailing [email protected] no later than February 28, 2025