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EmPower+

Abatement Measures Update

Program/s: EmPower+
To: Contractors, Clean Energy Hubs and Stakeholders
Summary: Abatement Measures Update
Contact with Questions: Please reach out to Contractor Support at 1-800-284-9069 with any questions

The following updates were covered during the November Home Modernization Monthly Contractor Call and can be accessed here. These have also been updated in Section 5.15 of the Program Manual.

The asbestos remediation and lead and radon abatement have been discontinued as an EmPower+ eligible measure. Discontinued measures include:

  • Asbestos Abatement – ASAB
  • Lead Abatement – ABLD
  • Radon Abatement – RAAB

Effective December 1, 2025, the Mold/Mildew measure will be capped at $2,000 for enrollments submitted to the Workscope Review step in NYHEP for the first time. This update applies to both Tier 1 and Tier 3 enrollments.

If there are any questions, please reach out to Contractor Support at 1-800-284-9069.

Staff Hours for Thanksgiving 

Program/s: EmPower+ and Comfort Home
To: Participating Contractors 
Summary: Staff Hours for Thanksgiving 
Contact with Questions: See below 

NYSERDA wishes you and your family a happy and safe Thanksgiving. Please see below for EmPower+ and Comfort Home program staff and implementation staff hours for the Thanksgiving Holiday. 

NYSERDA: Closed Thursday, limited staffing Friday 

CLEAResult: Closed Thursday and Friday 

TRC Call Center: Closed Thursday, open Friday, EmPower+ Application Processing Closed Thursday and Friday 

Participating Contractors working in the field in need of emergency approval may contact Katie Anderson (518-207-4544) on Thursday, November 27th and John Calarco (631-590-5719) on Friday, November 28th. For non-urgent matters, contact Contractor Support or (800) 284-9069; requests will be returned following the holiday in the order they were received. 

The 1-866-NYSERDA /1-877-NYSMART number will not be staffed on Thursday, November 27, but will be open for regular hours on Friday November 28. 

With the holiday, there will only be one EmPower+ incentive invoice processed during the week of November 24. Incentive invoicing processing will return to twice per week beginning the week of December 1.  Comfort Home will process a weekly invoice on Wednesday, November 26 as usual.

NYSERDA Home Modernization Monthly Contractor Webinar

Program/s: EmPower+, Residential Energy Assessments, Comfort Home
To: Participating Contractors
Summary: Monthly Contractor Update
Contact with Questions: residential.programs@nyserda.ny.gov

NYSERDA Home Modernization Monthly Contractor Webinar
Friday, November 7, 2025
8:30 a.m. – 10:00 a.m. ET

Webinar number: 2538 916 5659
Event password:  Energy1 

All attendees must register prior to joining the event. This process will allow you to add the meeting to your calendar and provides each individual with a custom link to join the meeting. Please do not share your link with anyone. To register, please click here.

All webinars are recorded and links to the recordings are available on the Contractor Support site.

EmPower+ Mass Media Approval Deadline

To: EmPower+ Participating Contractors
Summary: EmPower+ Mass Media Approval Deadline
Questions: Uthman.Aziz@nyserda.ny.gov

Historically the Home Modernization team has worked with participating contractors to advance and promote the EmPower+ program through various advertising channels. Effective October 27, 2025, no new mass media advertising (TV, radio, print, social media, etc.) specifically calling out EmPower+ or its program offerings will be approved.  Any advertising approved prior to Oct. 27, may run through existing contracted completion dates. 

Flyers or similar materials distributed by contractors to customers will continue to be reviewed by NYSERDA on a case-by-case basis by submitting copies to uthman.aziz@nyserda.ny.gov for prior approval.

KEDLI HEAT Transition to EmPower+ Webinar

To: Participating Contractors
Regarding Programs: EmPower+
Summary: KEDLI HEAT Transition to EmPower+ Webinar
Contact: Contractor Support at (800) 284-9069 or support.residential@nyserda.ny.gov

The KEDLI HEAT program will close by December 31, 2025. Concurrently, NYSERDA’s EmPower+ program will expand to serve eligible gas customers located in KEDLI’s service territory through its standard program offering. NYSERDA will begin taking applications for Long Island gas customers in EmPower+ beginning November 1, 2025.

All webinars are recorded and links to the recordings are available on the Contractor Support site.