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Comfort Home

Program Updates

Program/s: Comfort Home 
To: Comfort Home Participating Contractors
Summary: Program Updates
Contact with Questions: Keith.bohling@nyserda.ny.gov

Revised Comfort Home incentives went into effect on June 1st:

 Select an Insulation PackageWindows Add-On
 GoodBetter
UpgradesSeal and insulate attic and rim joistGood Package plus
insulate walls and floors		After air-sealing and insulating, upgrade windows to ENERGY STAR
ValueThe average home saves 14% on their heating and cooling consumption after installing this package.The average home saves 20% on their heating and cooling consumption after installing this package.For homes with upgraded air-sealing and insulation, upgrading the windows saves an average of an additional 8% on heating and cooling consumption.
NYSERDA Incentive$2,500$3,000$2,000
Multiple Comfort Home Projects Over TimeCustomers who received Comfort Home incentives for a package within the past year are eligible for a total of $1,000 toward another package.
 
Customers who received Comfort Home incentives for a package more than a year ago are eligible for total of $2,000 toward another package.
  1. Completing a blower door test at the time of assessment qualifies contractors for an additional $100 incentive.  On the Existing Conditions page, be sure to select “Yes” for Pre-Work Blower Door Test Complete? and select that measure on the Measures page.
  2. A new Comfort Home Fact Sheet is available for download from Comfort Home SharePoint site and the Comfort Home Resources page on the Contractor Support site at https://hpwescontractorsupport.com
  3. A new Comfort Home Program Manual is available for download from Comfort Home SharePoint site and the Comfort Home Resources page on the Contractor Support site at https://hpwescontractorsupport.com.  Page 3 contains a list of the changes made in this version.
  4. Minimum production requirements ensure that participating contractors are familiar with offering the program to the customers, proficient with the workflow, and aren’t creating excessive support needs.  In 2025, Participating Contractors are required to complete a minimum of 12 projects.  Starting January 1, 2026, Participating Contractors are required to complete a minimum of 24 projects per year.  For Participating Contractors performing work in both Comfort Home and EmPower+, projects completed in either program count toward the minimum production requirement.
  5. After a standard load reduction package is completed in the home, the participating contractor will conduct a post-work blower door test, then enter the installation details into NYHEP and produce a Comfort Home Post-Install Measure Report for discussion and signature by the customer. The contractor must keep a copy of the signed Post-Work Completion Form on file for audit or inspection.
  6. Contact information for Comfort Home support is now the same as for REA and EmPower+.

Single Family Residential Transition to Home Modernization 

Program/s: EmPower+, Residential Energy Assessments, Comfort Home 
To: Participating Contractors
Summary: Single Family Residential Transition to Home Modernization
Contact with Questions: support.residential@nyserda.ny.gov

NYSERDA is changing the Single-Family Residential team name to Home Modernization. This change is effective immediately; however, NYSERDA will be transitioning away from references to Single Family Residential to Home Modernization over the next few months.  Home Modernization encompasses the following programs:

  • EmPower+
  • Comfort Home
  • Residential Energy Assessments

This notice is for informational purposes only, there is no action required by Participating Contractors.

If there are any questions, please contact support.residential@nyserda.ny.gov.

NYSERDA Participating Contractor Heat Pump Training Series II

Program/s: EmPower+, Residential Energy Assessments, Comfort Home
To: Participating Contractors
Summary: NYSERDA Participating Contractor Heat Pump Training Series II
Contact with Questions: max.ciovacco@nyserda.ny.gov 

NYSERDA Heat Pump Training Series 
Fridays 8:00 a.m. – 9:00 a.m. ET 
To register for the series, please click here.

DateSeries #TopicPresenter
06/13/25 7Putting it all together TRC – Matt Christie

Please reach out to Contractor Support at 1-800-284-9069 with any questions

Training Videos – Installing a Cold-Climate Air Source Heat Pump

Program/s: EmPower+, Residential Energy Assessments, Comfort Home
To: Participating Contractors 
Summary: Training Videos – Installing a Cold-Climate Air Source Heat Pump
Contact with Questions: wfinfo@nyserda.ny.gov

NYSERDA is pleased to announce a new series of videos and a supplementary course created in collaboration with industry experts at Steven Winter Associates (SWA). For new learners or as a refresher, these videos demonstrate the critical steps for a top-quality installation of a cold-climate air source heat pump for good performance and happy customers.

The stand-alone videos and accompanying course take a close look at the installation of an inverter-driven cold-climate air source heat pump in a New York home, with a deeper dive course offered through the SWA Academy, free to New Yorkers. The videos in the series run two to five minutes each and can easily be viewed on a desktop or mobile device in the office or in the field and focus on the key installation steps below:

  1. Planning
  2. Installing the Indoor Unit
  3. Installing the Outdoor Unit
  4. Line Set Covers
  5. Condensate
  6. Line Sets
  7. Flare Connections
  8. Pressure Testing
  9. Evacuation
  10. Charging
  11. Electrical
  12. Startup
  13. Odds and Ends
  14. Handoff

There are two ways to watch:

Watch on the Clean Heat Connect WebsiteEnroll or Login to the SWA Academy
Watch the full video playlist in order or jump between the videos to get directly to the key installation refreshers you need.

Clean Heat Connect offers additional trainings and videos you may find helpful.		Earn CE credits and test your knowledge as you progress through the course. In addition to the 14-part video series there is a 25-minute course introduction.

The course is free to all New York State residents or those employed in the State.
Watch on Clean Heat ConnectLogin/Enroll to SWA Academy

Comfort Home New York Home Energy Portal (NYHEP) Introduction and Training Session Materials

Program/s: Comfort Home 
To: Participating Contractors 
Summary: Comfort Home New York Home Energy Portal (NYHEP) Introduction and Training Session Materials
Contact with Questions: Please contact Contractor Support with any questions on how to access the Webinar materials. 

NYSERDA recently completed a series of Comfort Home training courses for Participating Contractors as the Program migrated to the NYHEP Portal. The webinar recording and slides are now available on the Contractor Support website and the Comfort Home SharePoint.