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Comfort Home

Comfort Home Incentive Updates Effective 6/1/25

Program: Comfort Home
To:  All Comfort Home Participating Contractors
Summary:  Comfort Home Incentive Updates Effective 6/1/25
Contact with Questions:   Keith Bohling at [email protected]

  • After careful review of program data, customer activity, and forecasts for the remainder of 2025, NYSERDA will be adjusting the Comfort Home incentives effective June 1, 2025.
    • The Assessment Fee will increase from $200 to $300 when a blower door test is conducted as part of the assessment. If a blower door test is not completed due to an active fireplace or hazardous materials, the Assessment Fee is $200.
    • The Package A incentive will increase from $1,600 to $2,500.
    • The Package C incentive will decrease from $4,000 to $2,000.

The new incentives will apply for assessments and installations submitted for approval on or after June 1, 2025.  The 30-day prompt submission policy applies.  The customer-signed workscope must match the incentives.

Example:

May 10: Customer signs workscope with $1,600 Package A incentive
June 2: Upgrade installed
June 10: Installation submitted in NYHEP

This job qualifies for the higher Package A incentive!  This installation needs to have a revised work scope customer contract that shows the higher incentive and must be signed by the homeowner and submitted in NYHEP.

After careful review of program activity, current market incentives, and to continue to focus the program’s support on load reduction work, NYSERDA will no longer provide a Comfort Home heat pump incentive effective June 1, 2025.  Heat pump projects submitted by 5:00pm EDT on May 31 will be eligible for current incentives.  Starting June 1, 2025, Comfort Home heat pump projects will not be available in NYHEP.   Heat pump projects submitted by 5pm EDT on May 31 will be reviewed and the incentive paid if all program requirements have been met.

Service or PackageCurrent IncentiveNEW Incentive (6/1/25)
Assessment$200$300 (with blower door tests)
$200 (without blower door tests)
Package A: Attic/Rim Joist$1,600$2,500
Package B: Walls$3,000$3,000
Package C: Windows$4,000$2,000
Comfort Home Westchester Incentive*$1,000$1,000
Heat Pump Referral Incentive$1,000 to $2,000Not Available

* Only applies for Comfort Home projects in Westchester County that don’t qualify for ConEd’s Weather Ready Program

NYSERDA Participating Contractor Heat Pump Training Series II

Program/s: EmPower+, Residential Energy Assessments, Comfort Home
To: Participating Contractors
Summary: NYSERDA Participating Contractor Heat Pump Training Series II
Contact with Questions: [email protected] 

NYSERDA Heat Pump Training Series 
Fridays 8:00 a.m. – 9:00 a.m. ET 
To register for the series, please click here.

DateSeries #TopicPresenter
04/25/25   4Equipment Selection 1.5hrs TRC – JJ Sawicki 
05/09/25 5Design & Placement TRC – Matt/JJ/Brett
05/23/25 6Ancillary/Miscellaneous –  
Exterior Equipment Placement 
Snow shields 
Condensate lines 
Dehumidification 
Avoiding mold growth in heads 
Manufacturer commissioning checklist 
TRC – Chrissy Thisse 
06/13/25 7Putting it all together TRC – Matt Christie

Please reach out to Contractor Support at 1-800-284-9069 with any questions

Comfort Home NYHEP Introduction and Training Session

Program/s: Comfort Home 
To: Participating Contractors 
Summary: Comfort Home NYHEP Introduction and Training Session 
Contact with Questions: Please contact Contractor Support with any questions on how to register for upcoming events.

NYSERDA is hosting a series of Comfort Home training courses for Participating Contractors as the Program is migrating to the NYHEP Portal. Please see the scheduled dates below. Recordings of the training will be available on the Contractor Support website and the Comfort Home SharePoint after the training.

Scheduled Dates:

Tuesday, April 29th at 10AM – 11AM EST (Register here)

Thursday, May 1st at 2PM – 3PM EST (Register here)

Tuesday, May 6th at 10AM – 11AM EST (Register here)

Thursday, May 8th at 2PM – 3PM EST (Register here)

NYSERDA Participating Contractor Heat Pump Training Series II

Events, Training Opportunities and ConferencesArchive
EmPower+Archive
Residential Energy AssessmentsArchive
Comfort Home PilotArchive
Green Jobs – Green New York Residential FinancingArchive
General AnnouncementsArchive

Program/s: EmPower+, Residential Energy Assessments, Comfort Home
To: Participating Contractors
Summary: NYSERDA Participating Contractor Heat Pump Training Series II
Contact with Questions: [email protected]

NYSERDA Heat Pump Training Series 
Fridays 8:00 a.m. – 9:00 a.m. ET 
To register for the series, please click here.

DateTopicPresenter
04/11/25 Over-sizing, Over-zoning, under-sizing with back up heat (5kw up to 20% of heating load) SWA – Robb Aldrich 
04/25/25   Equipment Selection 1.5 hrsTRC – JJ Sawicki 
05/09/25 Design and placement of the system, Value engineering principles and practices  TRC – Matt/JJ/Brett
05/23/25 Ancillary/Miscellaneous –  
Exterior Equipment Placement 
Snow shields 
Condensate lines 
Dehumidification 
Avoiding mold growth in heads 
Manufacturer commissioning checklist 
TRC – Chrissy Thisse 
06/13/25 Using Manual J in Design- Putting it all together TRC – Matt Christie

Required Spray Foam Trainings – Due October 2025

Events, Training Opportunities and ConferencesArchive
EmPower+Archive
Residential Energy AssessmentsArchive
Comfort Home PilotArchive
Green Jobs – Green New York Residential FinancingArchive
General AnnouncementsArchive

Program: EmPower+  and Comfort Home
To:EmPower+ and Comfort Home Participating Contractors 
Summary: Required Spray Foam Training-Due October 2025  
Contact with Questions: Contract support at (800) 284 – 9069 or email at [email protected] 

For Participating Contractors installing spray foam through EmPower+ or Comfort Home, NYSERDA is requiring training for individuals to be completed no later than October 1, 2025. A list of the required training for Field Employees, Applicators, Crew Leaders, and Auditors can be found on the contractor support site at https://hpwescontractorsupport.com/program-resources/sprayfoamresources/.

Contractors are required to keep documentation of all staff that attended the trainings. Documentation must include the training title, staff names, and dates the training was completed. At NYSERDA’s request, contractors must submit the training documentation within 48 hours of request.

Contractors will be required to submit a signed document that their company meets the new training requirements. This attestation form can be found at https://hpwescontractorsupport.com/program-resources/sprayfoamresources/. Once completed, contractors can submit to  [email protected].

For EmPower+ Participating Contractors, Section 5.2 of the Program Manual has been updated with the Spray Foam Training Requirements.

Information on the Spray Foam Training Requirements was provided as part of the November 1, 2024 Contractor Check-in Webinar, which was recorded and can be found at https://hpwescontractorsupport.com/webinars/.

If you have any questions, please contact Contractor Support at 800- 284–9069 or email at [email protected]