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Program Announcement

EmPower+ Mass Media Approval Deadline

To: EmPower+ Participating Contractors
Summary: EmPower+ Mass Media Approval Deadline
Questions: Uthman.Aziz@nyserda.ny.gov

Historically the Home Modernization team has worked with participating contractors to advance and promote the EmPower+ program through various advertising channels. Effective October 27, 2025, no new mass media advertising (TV, radio, print, social media, etc.) specifically calling out EmPower+ or its program offerings will be approved.  Any advertising approved prior to Oct. 27, may run through existing contracted completion dates. 

Flyers or similar materials distributed by contractors to customers will continue to be reviewed by NYSERDA on a case-by-case basis by submitting copies to uthman.aziz@nyserda.ny.gov for prior approval.

KEDLI HEAT Transition to EmPower+ Webinar

To: Participating Contractors
Regarding Programs: EmPower+
Summary: KEDLI HEAT Transition to EmPower+ Webinar
Contact: Contractor Support at (800) 284-9069 or support.residential@nyserda.ny.gov

A webinar will be held on October 17, 2025, from 9:00 a.m. to 10:00 a.m. to share information on the transition of National Grid’s KEDLI HEAT offering to NYSERDA’s EmPower+ Program. Participating Contractors and Regional Clean Energy Hubs working in the territory are encouraged to attend.

The KEDLI HEAT program will close by December 31, 2025. Concurrently, NYSERDA’s EmPower+ program will expand to serve eligible gas customers located in KEDLI’s service territory through its standard program offering. NYSERDA will begin taking applications for Long Island gas customers in EmPower+ beginning November 1, 2025.

Register for the webinar

All webinars are recorded and links to the recordings are available on the Contractor Support site.

Program Permit Requirements

Program/s: EmPower+
To: EmPower+ Contractors
Summary: Program Permit requirements
Contact with Questions: Matthew Houle

Starting October 1st all projects with Electrical Panel Installations or electrical wiring upgrades must have a permit submitted with the project, if a permit is required by the local code office. If an inspection will be done after final project submission, a note should be added to the project indicating when the expected inspection will occur. After the inspection occurs, a photograph of the inspection sticker should be added to the project.

All other projects that require permits will need to have the permits added to the project document page in NYHEP after November 1.

The Participation Agreement that all contractors have signed to participate in NYSERDA Home Modernization programs requires contractors to follow all requirements of the local code office at all times, regardless of the dates required for permit uploads to NYHEP.

NYSERDA Home Modernization Monthly Contractor Webinar

Program/s: EmPower+, Residential Energy Assessments, Comfort Home
To: Participating Contractors
Summary: Monthly Contractor Update
Contact with Questions: residential.programs@nyserda.ny.gov

NYSERDA Home Modernization Monthly Contractor Webinar
Friday, October 3, 2025
8:30 a.m. – 10:00 a.m. ET 

Webinar number: 2538 916 5659
Event password:  Energy1 

All attendees must register prior to joining the event. This process will allow you to add the meeting to your calendar and provides each individual with a custom link to join the meeting. Please do not share your link with anyone. To register, please click here.

All webinars are recorded and links to the recordings are available on the Contractor Support site.

NYHEP Updates

To: Contractors
Regarding Programs: Comfort Home
Summary: NYHEP Updates
Contact: Please reach out to Contractor Support at 1-800-284-9069 with any questions

  1. The document upload slot for the project contract has been added to the Assessment Started workflow step.  It’s an optional upload, however if the contract is uploaded to this document slot, it will remain with the enrollment including the Installation Started workflow step.
  1. NYHEP has been updated to allow any incentive amount up to $3,000 to appear on Package B.  If there’s only $1,000 of Package A work and $4,000 of Package B work, then $1,000 incentive would be on Package A and $2,000 incentive on Package B.  The Package A price doesn’t need to be adjusted to take full advantage of the full $3,000 when doing Package A and B work.