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Program Announcement

NYSERDA Home Modernization Monthly Contractor Webinar

Program/s: EmPower+, Residential Energy Assessments, Comfort Home
To: Participating Contractors
Summary: Monthly Contractor Update
Contact with Questions: residential.programs@nyserda.ny.gov

NYSERDA Home Modernization Monthly Contractor Webinar
Friday, October 3, 2025
8:30 a.m. – 10:00 a.m. ET 

Webinar number: 2538 916 5659
Event password:  Energy1 

All attendees must register prior to joining the event. This process will allow you to add the meeting to your calendar and provides each individual with a custom link to join the meeting. Please do not share your link with anyone. To register, please click here.

All webinars are recorded and links to the recordings are available on the Contractor Support site.

NYHEP Updates

To: Contractors
Regarding Programs: Comfort Home
Summary: NYHEP Updates
Contact: Please reach out to Contractor Support at 1-800-284-9069 with any questions

  1. The document upload slot for the project contract has been added to the Assessment Started workflow step.  It’s an optional upload, however if the contract is uploaded to this document slot, it will remain with the enrollment including the Installation Started workflow step.
  1. NYHEP has been updated to allow any incentive amount up to $3,000 to appear on Package B.  If there’s only $1,000 of Package A work and $4,000 of Package B work, then $1,000 incentive would be on Package A and $2,000 incentive on Package B.  The Package A price doesn’t need to be adjusted to take full advantage of the full $3,000 when doing Package A and B work.

No-Heat Updates

Program: EmPower+
To: EmPower+ Participating Contractors
Summary: No-Heat Updates
Contact with Questions: Support at support.residential@nyserda.ny.gov.

NYSERDA has updated the No-Heat Guidelines, found in Section 5.9 of the Program Manual, to provide guidance on the submission of No-Heat projects through EmPower+. These guidelines are effective beginning September 15, 2025, and continue through the heating season until May 31, 2026, or until funds are exhausted, whichever comes first. As a reminder, EmPower+ may only be used as a last resort option for no-heat emergencies where the homeowner has already exhausted all other public assistance options to obtain a functioning heating system.

These updates were covered in the September 5, 2025, Home Modernization Monthly meeting which can be accessed at Webinars – Contractor Support.

Below is a summary of the changes for 2025-2026.

  • The total available No-Heat EmPower+ funding for the 2025-26 heating season is $1,000,000. EmPower+ will provide a page on the contractor support site that will post updated statuses of the available funding.
  • The maximum No-Heat incentive is $6,000, regardless of heating system type.
    • If the project cost exceeds the available funding, households are encouraged to access low-interest financing through Green Jobs Green New York or work with their Clean Energy HUB to see if other funding opportunities are available in their area.
  • No heat incentives are reserved and made available to low-income households
  • Incentives are not available for rental units unless the building is owner-occupied and the building owner is income eligible.
  • Contractors and customers must complete the No-Heat Attestation Form and submit as part of the project submission paperwork.

Sections 3.1, 5.9, 5.15, and 5.19 of the Program Manual have been updated to reflect these changes.

If there are any questions, please contact Contractor Support at support.residential@nyserda.ny.gov.

Reduced Program Staff Hours on September 17th

To: Participating Contractors
Regarding Programs: Comfort Home, EmPower+, REA
Summary: Reduced Program Staff Hours on September 17th
Contact: Contractor Support at (800) 284-9069 or support.residential@nyserda.ny.gov

On September 17th, CLEAResult will have reduced staffing between 12:00 PM and 5:00 PM. This may result in minor delays in processing, and increased hold times on the Contractor Support line. Please continue to contact Contractor Support at (800) 284-9069 for non-urgent matters, and requests will be handled or returned in the order they are received. Participating contractors working in the field that need emergency approvals may contact Peter Hoke via phone at 518-409-5938.

QMS Nonconformance Training

Program/s: Quality & Market Standards, Empower+
To: EmPower+ Contractors
Summary: QMS Nonconformance Training
Contact with Questions:  inspections@nyserda.ny.gov

Details: Training will be delivered live via webinar for the contractor network and will also be recorded for future reference. The recorded sessions will be divided into short, 3–5 minute modules that contractors can use for training or as a quick reference in the field.

Two presentations will be provided: one covering fire hazards and the other focusing on indoor air quality. Each session will run about 25 minutes and will be held during the EmPower+ monthly contractor network meetings, typically on the first Friday of each month at 8:30 a.m. ET.

The upcoming sessions are scheduled for October 3 and November 7, 2025.