Cancelling the Install Started Step for Audit-Only Projects   

Program/s: Comfort Home
To: All Comfort Home Contractors
Summary: Cancelling the Install Started Step for Audit-Only Projects       
Contact with Questions: If there are any questions, please contact Contractor Support.

In NYHEP, approved assessments trigger an “Install Started” step by default. For audit-only projects, to clear the enrollment from your queue, this step must be manually cancelled.

To have the Install Started workflow step canceled, send an email to support.residential@nyserda.ny.gov with the enrollment number and “Please cancel the Install Started”.

You can also reach out to Contractor Support at 800-284-9069