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Income Documentation Access

Program: EmPower+ 
To: EmPower+ Participating Contractors and Hubs
Summary: Income Documentation Access
Contact with Questions: Contract support at (800) 284 – 9069 or email at [email protected] 

As part of NYSERDA’s continued efforts to be good stewards of Personal, Private or Sensitive Information (PPSI), NYSERDA will further restrict access of Income, Categorical and Other Documents used to determine eligibility and submitted as part of the EmPower+ Application process.  Beginning the week of April 21, access to these documents will vary based on the individual that submitted the application and their role required to view the information. Generally:

  • Participating Contractors, Clean Energy Hubs, and other partners who submit application documents on behalf of a customer will have access to documentation uploaded to the Income, Categorical, and Other Documents sections up through the application review and approval process.  Once the application review is complete, access to these documents will be restricted. 
  • Access to documentation uploaded to the Income, Categorical, and Other Documents sections for applications submitted directly by individual customers will be restricted to only NYSERDA and program implementation staff. 

If you have any questions, please contact Contractor Support at 800-284-9069 or email at [email protected].