NYHEP Enrollment Summary Updates

Program/s: EmPower+ and Comfort Home
To: Participating Contractors
Summary: NYHEP Enrollment Summary Updates
Contact with Questions: Please reach out to Contractor Support at 1-800-284-9069 with any questions

Enhancements were recently made to the Enrollment Summary in NYHEP, increasing visibility into the specific circumstances of an enrollment. The updates are:

1. Enrollment Summary “Flags”
   1. Contractors may see one or more new “flags” in red text in the Enrollment Summary. These flags are intended to better guide the Program Implementer when prioritizing Workscope Reviews. The current set of flags includes:
      1. Resubmission (EmPower+ and Comfort Home)
      2. No Heat (EmPower+)
      3. Heat Pump (EmPower+)
      4. Tertiary Review (EmPower+)
      5. Express Eligible (EmPower+)

Example Enrollment Summary Flag:

2. Enrollment Cancelation Reasons
   1. If an enrollment is canceled, the reason for cancelation is now viewable in the Enrollment Summary and Enrollment Notes sections.

Example Canceled Enrollment Reason:

Example Enrollment Note:

NYSERDA recently completed a series of Comfort Home training courses for Participating Contractors as the Program migrated to the NYHEP Portal. The webinar recording and slides are now available on the Contractor Support website and the Comfort Home SharePoint.