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Holiday Impacts on EmPower+ and Comfort Home Program

To: Participating Contractors
Regarding Programs: EmPower+ and Comfort Home
Summary: Holiday Impacts on EmPower+ and Comfort Home Program
Contact: See Below

NYSERDA wishes you and your family a happy and safe holiday season. Please see below read on for EmPower+ and Comfort Home program staff and implementation staff hours for the end of December and beginning of January.

CLOSURES:

  • Wednesday, December 24: CLEAResult 
  • Thursday, December 25: NYSERDA, TRC & CLEAResult 
  • Thursday, January 1: NYSERDA, TRC & CLEAResult 

Customer Support

 The 1-866-NYSERDA/877-NYSMART number will not be staffed on Thursday, December 25th or Thursday, January 1st.

Contractor Support

Participating contractors working in the field in need of emergency approval may contact the following people on the designated day:

  • Wednesday, December 24: Rebecca Lloyd (518-598-6991)
  • Thursday, December 25: Adam Badger (838-291-0965)
  • Thursday, January 1:  Sarah Knoell (518-207-4527)

 For non-urgent matters, contact Contractor Support (support.residential@nyserda.ny.gov) or (800) 284-9069; requests will be returned following the holiday in the order they were left.

Invoices

EmPower+:

With the holidays, there will only be one invoice processed for the weeks of December 22 and December 29 per the schedule below.

  • Tuesday, December 23, 2025 
  • Tuesday, December 30, 2025 

Incentive invoicing processing will return to twice per week beginning the week of January 5th.

Comfort Home:

Weekly invoices are expected to be processed during the weeks of December 22 and December 29.