Skip to content Skip to left sidebar Skip to footer

User Access and Restrictions

Program/s: All Programs
To: NYHEP and NYSERDA System Users
Summary: User Access and Restrictions
Contact with Questions:  support.residential@nyserda.ny.gov

New York Home Energy Portal (NYHEP) and NYSERDA system users that have never logged in or have not logged in within the past 12 months will be deactivated on a rolling basis. 

Further, as a reminder and previously announced, Participating Contractors are provided with individual credentials permitting access to NYHEP for approved program purposes and must not share passwords or allow unauthorized access to NYHEP. 

Unauthorized use or attempted unauthorized use of this system is not permitted and may constitute a crime. Such use may subject you to appropriate disciplinary and/or criminal prosecution. NYHEP is intended to be used by individual users to manually enter data in accordance with the documentation and training materials provided for the purpose of supporting direct human users working on individual projects. Any other use that is not explicitly covered in training materials is not allowed, including but not limited to the use of automated software tools designed to access data (automated bots, scraping tools, API polling tools, etc.).

Participating Contractors shall not use, modify, or apply the NYHEP system for any purpose other than its expressly intended purpose; reverse engineer, decompile, disassemble, or attempt to derive the source code of the software; use the software in a manner that violates any applicable local, state, or federal laws or regulations; use the software in a manner that circumvents the permissions restricting access to data.