To: EmPower+ Contractors Regarding Programs: EmPower+, Residential Energy Assessments Summary: NY Home Energy Portal will be unavailable from Friday 2/2 at 6PM until 2/3 at 9PM Contact: Please reach out to Contractor Support at 1-800-284-9069
The NY Home Energy Portal will be unavailable on Friday, February 2, beginning at 6:00pm through 9:00 PM on Saturday, February 3, to allow time for the software development team to make necessary security upgrades.
If there are any questions, please reach out to Contractor Support at 1-800-284-9069.
To: NYSERDA Single Family Residential Program Partners Regarding Programs: NYSERDA Single Family Residential Programs Summary: Implementation Contractor Updates Contact:[email protected]
At the end of 2023, the current Shared Services and Technical Services contracts supporting EmPower+ and Residential Energy Assessments will expire. Effective January 1, 2024, these program implementation services will be transitioned to TRC and CLEAResult to provide programmatic and customer support as outlined below. Moving forward, NYSERDA’s expectation is to streamline and align implementation support across all Single-Family Residential programs.
Over the next several weeks, staff will be working to make the necessary system and internal process updates. While we expect minimal interruptions and impacts to the services provided, we appreciate your support and understanding as the Implementation teams work through the changes.
TRC will assume the responsibility of customer support prior to, and through, the application enrollment process. Specifically, TRC will:
Provide call-center support for customers to answer questions about program offerings and assist with customer enrollment
Process customer applications for EmPower+
Provide income verification services for program incentives
Process low-income referral files and mailings or other outreach to referred customers
The customer application will continue to be in Salesforce and no changes to the application process is expected.
For questions on customer applications to EmPower+, TRC will be handling calls received through the 1- 866-NYSERDA number. For EmPower+ paper applications that will be mailed in, the updated address is:
TRC Companies
3 Corporate Drive, Suite 202
Clifton Park, NY 12065
The application address is being updated on the NYSERDA website and on the online and paper versions of the application and will be available prior to January 1, 2024.
Program Operations and Technical Support Contractor
CLEAResult has been named as the Program Operations and Technical Support Contractor responsible for customer support once an application has been approved as well as programmatic and technical support for contractors in the EmPower+ and Residential Energy Assessment programs. Specifically, their role will include the following:
Contractor Assignment on Approved EmPower+ Applications
Provide technical and programmatic support to contractors through trainings, in-field and remote assistance, responding to support tickets and managing a call center
Provide customer support for in-progress work and post-completion inquiries or other issues
Process manual workscope and final project reviews for EmPower+, including incentive invoice processing
Process Residential Energy Assessment submissions, including incentive invoice processing
Provide assistance maintaining program participation agreements, updating program processes and other resources
For project related questions following the approval of the audit application, please reach out to 1-800-284-9069, the current contractor support phone number. Workflow approval procedures and invoice submission processes will continue to be processed in the New York Home Energy Portal.
For Comfort Home, technical and operational support services will continue by the current TRC contract through 2024.
NYSERDA will be providing a more comprehensive overview of implementation roles as part of the January 5th Contractor Check-in.
Join us for The Clean Energy for Homes Conference & Trade Show, hosted February 13-14, 2024, in Saratoga Springs, New York. This two-day event, offered by the Building Performance Association, provides regional education for those working in the state of New York and in surrounding states.
Earn Continuing Education Units (CEUs) from allied organizations when you attend conference sessions and workshops. Continuing education credits can be accredited through our allied organizations, including BPI (including QCI, HHE, and EA), InterNACHI, NARI, and NATE.
Both days of the conference feature a trade show, giving you a look at ways to expand your business, show off new technology and products, and make new connections. Plus, you’ll meet other attendees who understand the work you do every day.
NYSERDA, the Host Sponsor, is offering a $100 discount for New York State businesses and residents for the first 200 registrations. Use the code NYSTATE100 to apply the discount. You must use the discount code at time of registration to be receive the discount.
Additional discounts are available for both first-time attendees and registrants that are part of or serve disadvantaged communities. Contact [email protected] for more details.
The number of available discounts are limited. Register today to secure your discounted rate!
To: Participating EmPower+, REA and Comfort Home contractors Regarding Programs: Workforce Development & Training Summary: Contractor Recruitment Contact:[email protected]
Workforce Development & Training
Identifying Available Employment
Opportunities for Asylum Seekers
New York State Energy Research and Development Authority
Governor Hochul recently announced a program that will greatly expand the State’s ability to help asylum seekers quickly gain lawful employment with buisnesses looking to hire. New York State Department of Labor (DOL) career experts are working with individuals to asses skills, work history, education, career interests and more so they can begin working immediately after obtaining federal work authorization. Meanwhile, businesses can access a new portal to inform the State they would welcome newly-authorized individuals into their workforce.
For additional information or if you have any questions, please contact [email protected].
Sincerely, NYSERDA’s Workforce Development and Training Team
To: All Residential Contractors or Other Relevant Stakeholders Regarding Programs: Building Electrification Training Series Summary: Free Online Building Electrification Training sponsored by NYSERDA Contact:[email protected]
NYSERDA is offering free online Building Electrification Training through the Steven Winter Associates’ SWA Academy, a user-paced learning platform. There are three standalone courses on topics related to the electrification of space heating in residential buildings.
Continuing Education Units (CEUs) are available for each training.
Who Should Take These Courses: Contractors | Architects | Engineers | Developers | Consultants | Building Operators | Researchers | Policy Professionals | Students | Other Industry Professionals
These courses are free of charge for New York State residents and employees of New York State businesses (fees may apply if you are a non-resident). The first step is to register for the training series, using the “NYSERDA Enrollment” link on the website, found here: Register Today
These training courses are available to be taken on-demand to offer flexibility to fit your schedule. Use the link above to read more about courses and the training content.
