Tag: NYHEP

To: All NYHEP Users
Regarding Programs: EmPower+
Summary: NYHEP Updates
Contact: If there are any questions on this, please reach out to contractor support at 1-800-284-9069.

Thank you for your feedback for the NY Home Energy Portal (NYHEP). NYSERDA and our developers are
working to make the requested improvements and release enhancements on a monthly cadence.
NYHEP will be updated on March 14, 2024 with the following changes:

• All users: Ability to choose multiple document types when uploading a file
• NYSERDA/Implementation users: Enhanced Implementation/Contractor profile features and management tools
• Numerous back-end data exchange enhancements to streamline reporting and other bug fixes

To: NYHEP Users
Regarding Programs: EmPower+
Summary: NYHEP Release 3.0
Contact: For Questions – contact support.residential@nyserda.ny.gov

The New York Home Energy Portal (NYHEP) version 3.0 will be released February 8, 2024. If you have any questions, please contact support.residential@nyserda.ny.gov

What’s new

• Changes to Residential Energy Assessment New Customer Page
• Enrollment Profile – Step’s Total # of Days Value
• Upstate vs. Downstate Pricing Schedule based on contractor office zip code

What’s fixed

• Duplicate workflow steps no longer appearing
• Enrollment incentives in the Enrollment summary and the Enrollment Profile – Measures Page match
• “Update Customer” button on the Application Step Type no longer produces error code if there is no mailing address on the customer profile
• Updated wording from EECP to NYHEP on the Two-Step verification (MFA) email
• Email notifications sent to primary trade ally employee on Application step type when Installation step type does not exist on the enrollment AND a program correspondence is triggered
• Workflow step outcome ‘Work Complete’ will no longer require a reason code

To: EmPower+ Participating Contractors
Regarding Programs: EmPower+
Summary: New York Home Energy Portal (NYHEP) Processing Times 8:00 PM 11/22- 11/26
Contact: Contact your Account Manager

As part of the continuing efforts to migrate historic documents/projects to the New York Home Energy Portal (NYHEP), NYSERDA will be taking advantage of the long Thanksgiving break.  Starting Wednesday, November 22 at 8:00 pm and continuing through Sunday, November 26, NYSERDA is planning a large file transfer.  During this time, the system may perform slower than usual.  We appreciate your continued support and understanding as the system is built out.   

If you have any questions, please contact your Account Manager.