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Tag: EmPower+

NYSERDA Participating Contractor Heat Pump Training Series II

Program/s: EmPower+, Residential Energy Assessments, Comfort Home
To: Participating Contractors
Summary: NYSERDA Participating Contractor Heat Pump Training Series II
Contact with Questions: max.ciovacco@nyserda.ny.gov 

NYSERDA Heat Pump Training Series 
Fridays 8:00 a.m. – 9:00 a.m. ET 
To register for the series, please click here.

DateSeries #TopicPresenter
06/13/25 7Putting it all together TRC – Matt Christie

Please reach out to Contractor Support at 1-800-284-9069 with any questions

Training Videos – Installing a Cold-Climate Air Source Heat Pump

Program/s: EmPower+, Residential Energy Assessments, Comfort Home
To: Participating Contractors 
Summary: Training Videos – Installing a Cold-Climate Air Source Heat Pump
Contact with Questions: wfinfo@nyserda.ny.gov

NYSERDA is pleased to announce a new series of videos and a supplementary course created in collaboration with industry experts at Steven Winter Associates (SWA). For new learners or as a refresher, these videos demonstrate the critical steps for a top-quality installation of a cold-climate air source heat pump for good performance and happy customers.

The stand-alone videos and accompanying course take a close look at the installation of an inverter-driven cold-climate air source heat pump in a New York home, with a deeper dive course offered through the SWA Academy, free to New Yorkers. The videos in the series run two to five minutes each and can easily be viewed on a desktop or mobile device in the office or in the field and focus on the key installation steps below:

  1. Planning
  2. Installing the Indoor Unit
  3. Installing the Outdoor Unit
  4. Line Set Covers
  5. Condensate
  6. Line Sets
  7. Flare Connections
  8. Pressure Testing
  9. Evacuation
  10. Charging
  11. Electrical
  12. Startup
  13. Odds and Ends
  14. Handoff

There are two ways to watch:

Watch on the Clean Heat Connect WebsiteEnroll or Login to the SWA Academy
Watch the full video playlist in order or jump between the videos to get directly to the key installation refreshers you need.

Clean Heat Connect offers additional trainings and videos you may find helpful.		Earn CE credits and test your knowledge as you progress through the course. In addition to the 14-part video series there is a 25-minute course introduction.

The course is free to all New York State residents or those employed in the State.
Watch on Clean Heat ConnectLogin/Enroll to SWA Academy

NYHEP General Queue Management Training Session

Program/s: EmPower+ 
To: Participating Contractors 
Summary: NYHEP General Queue Management Training Session
Contact with Questions: Please contact Contractor Support with any questions on how to access the Webinar materials. 

NYSERDA is hosting a series of NYHEP training courses for Participating Contractors. These trainings will cover searching for projects, placing enrollments on hold, and techniques for general queue management. All attendees must register prior to joining the event. A recording of the training will be available on the Contractor Support website after the training.

Scheduled Dates:

Friday, May 16th at 9:00 AM – 9:30 AM EST (Register here)

Friday, May 30th at 9:00 AM – 9:30 AM EST (Register here)

Launching of Quality Home Contractor

Program: EmPower+
To: EmPower+ Contractors
Summary: Launching of Quality Home Contractor
Contact with Questions:  Amy Kasson-Muzio

Dear Stakeholders,

To help New Yorkers during their contractor research and selection process, the New York State Energy Research and Development Authority (NYSERDA) has developed a designation that recognizes EmPower+ contractors who consistently meet high standards of quality.

In early January 2025, NYSERDA’s Quality and Market Standards, QMS, team along with assistance from the EmPower+ Program team reviewed all contractor project activity during the previous calendar year. All active full status EmPower+ contractors who have completed at least 12 full comprehensive projects within the past calendar year and have an average field inspection QA score of 4.0 (no rounding up) or greater in-field inspections performed within the past calendar year and must not have been on any disciplinary action, either probation or suspension, within the past calendar year, are eligible.

We are proud to announce that designated Quality Home Contractors were responsible for 70% of all statewide projects in 2024. The QMS team extends a sincere thanks to all participating contractors for their dedication to high standards and continued support of a cleaner, more sustainable New York. 

Didn’t earn the QHC designation this year? Make 2025 your company’s comeback!  Connect with the QMS team to schedule a meeting, the QMS team is ready to support your organization’s success every step of the way. Reach out to inspections@nyserda.ny.gov with the subject line QHC 2025 to set up a meeting.

Have a Quality Day!   

Sincerely,

The Quality and Market Standards Team  

Income Documentation Access

Program: EmPower+ 
To: EmPower+ Participating Contractors and Hubs
Summary: Income Documentation Access
Contact with Questions: Contract support at (800) 284 – 9069 or email at support.residential@nyserda.ny.gov 

As part of NYSERDA’s continued efforts to be good stewards of Personal, Private or Sensitive Information (PPSI), NYSERDA will further restrict access of Income, Categorical and Other Documents used to determine eligibility and submitted as part of the EmPower+ Application process.  Beginning the week of April 21, access to these documents will vary based on the individual that submitted the application and their role required to view the information. Generally:

  • Participating Contractors, Clean Energy Hubs, and other partners who submit application documents on behalf of a customer will have access to documentation uploaded to the Income, Categorical, and Other Documents sections up through the application review and approval process.  Once the application review is complete, access to these documents will be restricted. 
  • Access to documentation uploaded to the Income, Categorical, and Other Documents sections for applications submitted directly by individual customers will be restricted to only NYSERDA and program implementation staff. 

If you have any questions, please contact Contractor Support at 800-284-9069 or email at support.residential@nyserda.ny.gov.